A Presentation on Emotional Intelligence

1. A Presentation on Emotional Intelligence • By E I S A emotional intelligence strategies and applications

2. EISA • EISA is ; • Emotional Intelligence – Strategies & Applications (EISA) • EISA Provides Courses and Consultancy in Applications of Emotional Intelligence in the Workplace and in Personal Development • www.eisa.ie Contact Brian Bennett at eisaireland@hotmail.comtel; 087 2450899 (mobile)

3. Emotional Intelligence What it is and what it means

4. What is Emotional Intelligence? Emotional intelligence is a set of emotional and social skills that collectively establish how well we: • Perceive and express ourselves • Develop and maintain social relationships • Cope with challenges • Use emotional information in an effective and meaningful way It is a predictor of success in life and work

5. What is the EQ-i2.0? • A way to accurately assess strengths and blind spots: take the assessment in less than 20 minutes • A predictable way to measures current level of emotional and social functioning: receive feedback on your results • A vehicle for developing effectiveness in order to improve performance: develop a customized action plan in order to ensure you are focusing on the right development needs

6. How Accurate is it? • Great amount of rigor went into the research and development of the tool • 4,000 people took the assessment in order to ensure results are accurate: you are compared to your norm group • Checks and balances built into the tool to ensure the most accurate results • It is the most used and validated test of EI

7. Why EI is Important • While EI isn’t the sole predictor of human performance and development potential, it is proven to be a key indicator in these areas. • Emotional intelligence is also not a static factor – to the contrary, one’s EI can change over time and can be developed in targeted areas.

8. The EQ-i Test Continued…. • The EQ-i 2.0 test measures the person’s EI levels and gives an overall emotional quotient- (the EQ) that reflects the person’s overall well-being and ability to succeed in life. • The EQ-i 2.0 measures the person’s EI across 5 major factors and 15 sub-factors

9. Using the EQ-i 2.0 Test • The EQ-i 2.0 test measures the interaction between a person and the environment he or she operates in. • Assessing and evaluating a person’s EI using the EQ-i 2.0 can help establish the need for targeted development programs and measures. This in turn can lead to dramatic increases in the person’s performance, interaction with others, and leadership potential. • The development potentials the EQ-i 2.0 identifies, along with the targeted strategies it provides, make it a highly effective development tool for trainees/employees

10. The EQ 360 Test • While the EQ-i 2.0 identifies the level of a person’s emotional and social functioning, the EQ 360 assessment provides a more in-depth analysis by having those who train or work with the person provide information as well. • When observer ratings are compared with the results of an EQ-2.0 self-report, a more complete 360 degree profile emerges. • The EQ 360 identifies key trainee/employee strengths that can be leveraged to the benefit of the organisation, as well as impediments to high performance that could be improved.

11. The EQ-i2.0 Model

12. What Does it Measure? The EQ-i2.0 measures five distinct aspects of emotional and social functioning: • Self-Perception – understanding your emotions • Self-Expression – expressing your emotions • Interpersonal – develop and maintain relationships • Decision Making – use emotions to make better decisions • Stress Management – cope with challenges

13. Self-Perception Consists of the following sub-categories: • Self-Regard – confidence • Self-Actualization – continuous development • Emotional Self-Awareness – understanding my emotions

14. Self - Expression Consists of the following: • Emotional Expression – saying how you feel • Assertiveness – standing up for yourself effectively • Independence – standing on your own two feet

15. Interpersonal Consists of the following: • Interpersonal Relationships – developing and maintaining good relationships • Empathy – recognizing and appreciating how others feel • Social Responsibility – contributing to society

16. Decision Making Consists of the following: • Problem Solving – effectively managing emotions when solving problems • Reality Testing – seeing things as they really are • Impulse Control – ability to resist or delay impulses

17. Stress Management Consists of the following: • Flexibility – adapting to change effectively • Stress Tolerance – successfully coping with stressful situations • Optimism – having a positive outlook

18. Happiness • Feeling satisfied, enjoying life • An indicator of overall well-being • Not included in overall EQ-i2.0 results • Impacts overall EQ-i2.0, closely linked to: • Self-Regard • Optimism • Interpersonal Relationships • Self-Actualization

19. Results • Client gets an overall EQ-i2.0 result, as well as individual results for each component • Client receives feedback on his/her results and what they mean • Client’s report includes strategies to further develop his/her emotional intelligence and a development plan template to help them make their commitment real • Improving the client’s Emotional Intelligence will not only help them be more successful at work, but outside of work too!

20. Applying EQ-i2.0 There are many ways the EQ-i2.0 can be used: • Selection • Training • Team Effectiveness • Self-Awareness • Succession Planning • Leadership Development • Executive Coaching

21. The EQ-i2.0 Model