HR Innovations Catalogue Executive Summary

1. Tailored to Your HR Needs and Budget, One-On-One Telephone Exit Interviewing Service (Also available on line) HR Innovations Catalogue Executive Summary A No Frills Distillation of Vendor’s Marketing Collateral Thomas A Ference President & CEO Human Resources Mining & Distribution Co Locating, Validating and Accelerating HR  Innovation Office: 219-662-0201 Cell: 630-240-2583 Fax: 219-661-0236 e-mail: tference@hrmdco.com Website: www.hrmdco.com

2. This telephone interviewing service is driven by “Precision Information Capture” not mere “Data Collection”. • It deploys a multi-lingual staff of “Real People calling Real People” using Computer-Aided Technologies that enable quick deployment of telephone (or Web) surveys • Provides the difference between your just receiving data and information by probing to get the real knowledge to retain employees that can only come from looking at the actual responses offered by the surveyed population • Explores experiences about supervisors, managers, training, communication, why they left, where they went, and why • Identifies issues concerning safety, illegal or unethical conduct, risk management, fraud, theft, unsafe working conditions and compliance standards, where applicable Precision Exit Interview - Overview

3. Inbound/outbound call centers are staffed 24/7/365 • Vendor is staffed with managers, team leaders, interviewers, administrators and coders • Service is backed by industry’s most rigorous quality control processes of 95%+ audited response information vs. an estimated 8% for other vendors thereby delivering “Squeaky Clean” root cause, actionable data • Client work can be stored on a secure server and/or managed in accordance with client requirements. • Informational reports are provided or would be designed to your specifications. We can produce reports for you or provide data in any format you require. Precision Exit Interview - Overview

4. Collect metrics and supporting comments from employee; • Maximize the quality of open-ended responses; probe for specific cause and effect • Capture the “who”, “what” “where” and “when” using verbatim responses • Provide confidentiality to respondents; • Help establish a rapport with respondents to elicit detailed information; • Maximize response/participation rates; • Optimize solution value for the cost; • E-mail invitations/reminders may be sent to participants; • Toll free inbound call centers for respondents to call in at a day and time convenient for them, if desired. In-Depth Personal Interviews and Professional Processes Yield Actionable Intelligence

5. Computer-Aided Technology

6. ACTIONABLE intelligence, not ANECDOTAL responses!

7. This product/service is contained in the HR Specialty Products & Services Catalogue™ • Operational level details about this particular service provider can be obtained in conference with the vendor • The HR Mining &Distribution Co. is an independent and contracted representative of the vendor • Upon your request, we will arrange for an introduction that can range from a simple, quick conference call to a services overview / system demo • Tom Ference 219-662-0201 (Chicagoland area) or tference@hrmdco.com • Thank you for your potential interest in this fresh thinking Next Steps