HR Specialty Products & Services Catalogue Executive Summary

1. Fully Automated /Touchless Real Time FMLA Tracking and Reporting System with Optional Outsourced Administration (U.S. Only HR Specialty Products & Services Catalogue Executive Summary A No Frills Distillation of Vendor’s Marketing Collateral Thomas A Ference President & CEO Human Resources Mining & Distribution Co Locating, Validating and Accelerating HR  Innovation Office: 219-662-0201 Cell: 630-240-2583 Fax: 219-661-0236 e-mail: tference@hrmdco.com Website: www.hrmdco.com

2. Generally the STD carriers are claims adjudicators that have as an accommodating afterthought, bolted on Claims Administration Service emanating from a call center. • Instead, this specialized Claims-Administration-Services-Only (i.e. no claims adjudication services ) delivers a 13+ years-in-the-development and refinement, proprietary IVR front-ended, FMLA tracking, management and reporting system. • This system serves as the gateway front end for the client’s current FMLA administrator or vendor to provide fully-outsourced Fully Automated /Touchless Real Time FMLA Tracking and Reporting System with Optional Outsourced Administration (U.S. Only)

3. A single 24/7 call-in system for all employee absences with integrated IVR & FMLA • Integrates FMLA, STD, Worker’s Comp identification with tracking of continuous and intermittent leave occurrences and maintaining of employee FMLA leave time balances • Automatically approves / denies claims and delivers all FMLA documentation including mailing EE certification forms to employee via registered mail with PDF copies to employer • Sends immediate e-notifications to all who need to know about an absence • Completes all FMLA time tracking with payroll time coordination • Completes FMLA Certifications by making direct inquiry to employees and their qualified health care providers • Auto identifies problematic absentee patterns via dashboards • Sends auto-notices to employees re-certify under the law FMLA SystemFeatures

4. Stems misused or abusive and fraudulent FMLA claims • Reduces & simplifies demand on HR staff and Supervisors • Reduces HIPAA violations • Protects legitimate FMLA leaves • Provides assurance that FMLA is being properly managed and is compliant with up-to-date state and federal D.O.L. guidelines • Monitors employee intermittent leaves for abuse / suspect claims so as to control absence costs • Creates “Sentinel Effect” for all employees on employer’s behalf that automatically reduces absences FMLA System Benefits

5. has an unscheduled absence • calls off by telephone to IVR attendance management number • is identified through their personal ID code (badge number, etc.) • follows the customized script and answers with touch tone telephone prompts • is provided with claims number for tracking and SHC link • Is given a confirmation number for proof of call FMLA Call-in Process –The Employee:

6. Management Function Complete Service Supplemental Service Direct capture of all planned and unplanned absences X Direct capture of FMLA planned and unplanned absences X X Policy Review & Consultation X X Real-time absence communication X All FMLA notice/document distribution X X Eligibility & entitlement calculations X X Full Certification Support X X Full Absence Capture X Full FMLA Absence Capture X X Comprehensive Reporting X X Manager Training X X Leave coordination with payroll data X X Intermittent Leave Management X X Authentication & Clarification X X Federal & State compliance X X Coordination with Disability & WC X X Two Versions of the System to Meet Specific Needs

7. Robust FMLA Management Reporting

8. This product/service is contained in the HR Specialty Products & Services Catalogue™ • Operational level details about this particular service provider can be obtained in conference with the vendor • The HR Mining &Distribution Co. is an independent and contracted representative of the vendor • Upon your request, we will arrange for an introduction that can range from a simple, quick conference call to a services overview / system demo • Tom Ference 219-662-0201 (Chicagoland area) or tference@hrmdco.com • Thank you for your potential interest in this fresh thinking Next Steps