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FACTUAL ALLEGATIONS

FACTUAL ALLEGATIONS. From the late 1990’s through 2005, HP knew OOI (out of ink) and LOI (low on ink) warnings were completely inaccurate and could vary +/- 45%. Inaccurate Warning Messages. HP0000 ????. Inaccurate Warning Messages.

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FACTUAL ALLEGATIONS

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  1. FACTUAL ALLEGATIONS From the late 1990’s through 2005, HP knew OOI (out of ink) and LOI (low on ink) warnings were completely inaccurate and could vary +/- 45%.

  2. Inaccurate Warning Messages HP0000????

  3. Inaccurate Warning Messages • When the printer/smart chip cannot determine whether a cartridge is empty or full, it displays a ‘Replace Cartridge’ message prompting the customer to needlessly replace it. LOI = Low On Ink OOI = Out of Ink FOOI = False Out of Ink HP000062271

  4. Inaccurate Warning Messages HP000020114

  5. Inaccurate Warning Messages HP000020215

  6. Inaccurate Warning Messages • Warnings can be triggered when ink cartridge is more than half full . . .Documents suggest 25% set on trigger for “Acumen” chip . . . +/- 30 variance would mean over 50% full when warning appears.

  7. HP000020111

  8. Inaccurate Warning Messages HP00005050

  9. HP000022060

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