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Waste and failure demand. Lean Conference, University of St. Andrews November 2010. Muri, mura, muda. Mura = unevenness, fluctuation, variation. Muri = overburden. No Muri, Mura or Muda. Muda = waste. 7 Manufacturing Wastes. Movement. Transportation. Over Processing. Over production.
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Waste and failure demand Lean Conference, University of St. Andrews November 2010
Muri, mura, muda Mura = unevenness, fluctuation, variation Muri = overburden No Muri, Mura or Muda Muda = waste
7 Manufacturing Wastes Movement Transportation Over Processing Over production Inventory Defects Waiting
7 Service Wastes Duplication Movement Opportunity lost Errors Unclear communication Inventory Delay
Failure Demand • Failure Demand: The demand caused by a failure to do something or not do something right for the customer
Failure Demand • “Fire fighting” • Creates ‘noise’ in the system • False idea about what customer demand is • Damages customer value • Overloads our staff • Creates a negative organisational culture
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