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Business Continuity & Disaster Planning

Business Continuity & Disaster Planning. Incorporating Telework into Robust plans. DEFINITION OF TELEWORK. Telework and Telecommuting provide work flexibility, allowing employees to be productive outside the traditional office setting while securing a critical component to

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Business Continuity & Disaster Planning

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  1. Business Continuity &Disaster Planning Incorporating Telework into Robust plans

  2. DEFINITION OF TELEWORK Telework and Telecommuting provide work flexibility, allowing employees to be productive outside the traditional office setting while securing a critical component to Business Continuity Plans.

  3. TYPES OF TELEWORK Full-Time • 5 days per week Part-Time • 1 to 4 days per week Situational • Business Continuity • Presenteeism • As needed

  4. TELEWORK LOCATIONS • Home • Satellite Office • Telework Center • Airplane/Airport • Hotel • Library • Remote Hot-site • Other

  5. WHY TELEWORK? Internal Factors • Increase Employee Productivity • Attract and Retain Top Talent • Enhance Employee Morale • Reduce Overhead Expenses • Become an Employer of Choice • Improve Employee Work/Life Balance • Reduce Absenteeism • Strengthen Overall Competitiveness

  6. WHY TELEWORK? External Factors • Pandemics • Terrorist Strikes • Inclement Weather • Road-way Construction • Rising Gas Prices • Power Outages • Floods • Earthquakes • Other Unforeseeable Events

  7. REALITY OF EVENTS HISTORY • Minneapolis Bridge Collapse • August 1, 2007 • San Francisco Bay Bridge Collapse • April 29, 2007 • Hurricane Katrina • August 25, 2006 • World Trade Center/Pentagon Attacks • September 11, 2001 • Atlanta Olympics Bombing/Traffic Congestion • July 27, 1996 • Oklahoma City Bombing • April 19, 1995 • Big Dig in Boston • 1991

  8. POLICIES AND PROCEDURES • Selection Criteria • Who to select, how to select, tenure, performance • Approved Worksites • Home office, Satellite office, Security expectations • Management Practices • Standard Operating Procedures vs. Disaster Management • Job Descriptions • Breakdown of duties in/out of office, expectations • Performance Metrics • Management by objectives, time/performance tracking, general measurements • Legal Liabilities

  9. MANAGING VIRTUAL LIABLITY • Non-Discriminatory Selection Process • Sexual Harassment Prevention • FLSA, Pay, Tax Requirements • FMLA and Medical Leaves • Safety/Ergonomics/Inspections • Intellectual Property • Insurance • Termination • Collective Bargaining Agreements

  10. TRAIN BEFORE AN EMERGENCY Employee Training • How do I work at home and remain productive? • How do I set up my home office? • How do I interact with my manager? • How do I get my work assignments? • What do I do if I encounter a problem away from the office? • How do I track my work time? Manager Training • How do I manage remote workers? • How do I ensure my employees are remaining productive? • How do I interact with my employees? • How am I a good manager when I do not always see my employees? • How do I monitor my employees’ work performance?

  11. TESTING TELEWORK • Pilot Program • How Many Employees • Duration • Establish Routine • Monitoring Program Success • Implementing on a Larger Scale • Planning is critical • Implementation puts it in place, but testing assures it will work. • An untested plan is a formula for failure. • The key to success is time to implement.

  12. TELEWORK LANDMINES • Lack of Equipment/Supplies • Untrained Personnel • Communication Breakdown • Incomplete Plan • Lack of Critical Resources • Inadequate Organization/Structure • Insufficient Execution of Program • Vague Termination Guidelines • Lack of Early Preparation

  13. BEST PRACTICES • Assess current state of business. • Determine where Telework is appropriate before an emergency. • Determine how “critical” positions will work during an emergency. • Strategize to incorporate a comprehensive Telework program before an emergency. • Who, What, When, Where, Why, How • Apply best business practices to include policies, procedures, metrics • Policies, Procedures, Guidelines, Security, Liability, Training. • Test plan to ensure success. • Evaluate frequently and modify as needed.

  14. SUMMARY • Telework is critical in robust Business Continuity Plans. • Implement Telework into the organization now. • Incorporate Telework policies and procedures. • Address liability issue associated with Telework. • Ensure complete technology infrastructure is in place. • Apply comprehensive security measures for data. • Integrate communication methods for Telework. • Develop complete training program around Telework. • Planning, testing, and updating before a disaster helps to mitigate risks. • Telework is about people.

  15. THANK YOU QUESTIONS? Jill Adams, President SuiteCommute, LLC. 17 Junction Drive #229 Glen Carbon, IL 62034 1-888-USUITECO (878-4832) www.suitecommute.com Jill@suitecommute.com

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