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Contra Costa Campus

Contra Costa Campus. Noel-Levitz Adult Student Priorities Survey (ASPS) Spring 2004. Why use the ASPS?. The ASPS provides us with insight into what is most important to our students

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Contra Costa Campus

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  1. Contra Costa Campus Noel-Levitz Adult Student Priorities Survey (ASPS) Spring 2004

  2. Why use the ASPS? • The ASPS provides us with insight into what is most important to our students • The ASPS provides us with information that enables us to prioritize on trouble spots and focus our limited resources • The ASPS is a tested and statistically valid instrument

  3. Basic Demographics of Survey Sample 2002 2004 Total Sample 369 364 77.5% = Female 75% = Female 22.5% = Male 25% = Male Enrollment Status Eve = 74% Eve = 75% Day = 26% Day = 21% Class Load FT = 74% FT = 76% PT = 26% PT = 24% Class Level Senior = 29%Senior = 31% Junior = 31% Junior = 30% Grad = 35% Grad = 28% Other = 5% Other = 10%

  4. Ethnicity/Race 2002 2004 African-American = 6.5% = 11% Caucasian = 57% = 51% Asian or Pacific Islander = 11% = 11% Hispanic = 9.5% = 10 % Prefer Not to Respond = 11% = 8 % Other = 5 % = 9 %

  5. Major/Program Representation 2002 2004 Undergraduate = 64.48% = 65.11% Business Administration = 24.86% = 21.80% Criminal Justice = 5.19% = 4.36% English = 1.37% = 0% Human Development = 4.64% = 5.99% Liberal Studies = 20.22% = 19.07% Nursing = 0% = .27% Psychology = 5.74% = 7.63% Sociology = 2.46% = 5.99%

  6. Major/Program Representation 2002 2004 Graduate = 32.52% = 29.44% Business Administration = 3.28% = 6.81% Counseling = 5.74% = 3.00% Education = 3.28% = .82% Public Administration = 6.01% = 5.18 Teacher Cred: Tier I & Tier II = 5.74% = 3.00% Teacher Cred: Single & Multiple = 8.47% = 8.45% Other CSUH Major/Program = 2.74% = 5.44%

  7. The 8 Scales • Academic Advising • Academic Services (Bookstore, Library, Comp. Labs) • Admission & Financial Aid • Campus Climate • Instructional Effectiveness • Registration Effectiveness • Safety & Security • Service Excellence

  8. The Largest Performance Gap Bookstore hours are convenient for adult students 2002 2004 Importance = 6.40 6.36 Satisfaction = 4.16 2.71 Performance Gap = 2.24 3.65 The bookstore was an identified problem area in 2002 and the situation has not improved and in fact, has become much worse

  9. Class Schedules A prevalent theme in 2002, and again verified in 2004, is that our Students are not able to readily schedule and register for classes on the CCC. As a result, students have become more dissatisfied with “Service Excellence” on the CCC. Students have indicated that they often Get the “run-around” and are generally unaware of whom to contact regarding questions and concerns.

  10. How important is it for you to be able to take all of your classes for your major/program on the Contra Costa Campus? 2002 2004 • Very Important = 75.68% = 73.02% • Important = 6.83% = 8.45% • Somewhat Important = 5.74% = 7.90% • Not Important = 11.75% = 10.45% Taking classes on the Hayward campus when classes I need are not available on the Contra Costa Campus is convenient 2002 2004 Importance = 6.03 6.05 Satisfaction = 3.43 3.43 Performance Gap = 2.60 2.62

  11. Noel-Levitz Questions Ranked #1 in IMPORTANCE Classes are scheduled at times that are convenient for me 2002 2004 Importance 6.80 6.76 Satisfaction 4.74 4.82 Performance Gap 1.94 2.06

  12. Campus Item Questions: I would prefer to take classes in the: 2002 2004 Early Day: 8am-2pm Mon-Fri 31.74% 23.30% Afternoon: 2pm-6pm Mon-Fri 10.67% 17.33% Evening: 6pm-10pm Mon-Thurs 51.69% 54.83% Weekend: Fri Eve, Sat & Sun 5.9% 4.26% It is important to note that 42% (2002) and 40% (2004) of CCC students would prefer to take classes before 6pm.

  13. What does all of this tell us? • 40% of students surveyed would prefer to take classes during day time hours (8am – 6pm) - only 26% of the classes surveyed were offered during the day • The dominant majority (81%) of CCC students surveyed state that is important and/or very important to be able to attend all of their classes on the CCC

  14. Top 5 Things We Do Well • Students Feel Welcome (performance gap = .25) • Plenty of Parking (performance gap = .32) • Variety of Activities are Available (performance gap = .32) • Classes are Safe (performance gap = .41) • Computer Labs (performance gap = .52) Congratulations!

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