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E-Business the MRC approach

E-Business the MRC approach. Stuart Aitken C.I.O. The Organisation. Head Office 30 Research Units 3 Research Institutes Just over 3000 staff. The Status Quo. Corporate Client Server CFACS Finance System Three implementations of Client Server Oracle Financials

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E-Business the MRC approach

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  1. E-Business the MRC approach Stuart Aitken C.I.O

  2. The Organisation • Head Office • 30 Research Units • 3 Research Institutes • Just over 3000 staff

  3. The Status Quo • Corporate Client Server CFACS Finance System • Three implementations of Client Server Oracle Financials • Numerous PC Hyperdata systems in Units • Accounts take an age to consolidate

  4. The Status Quo 2 • Single Client Server HR system • But some local varieties • Central Grants and Research Management Systems (Office only) • Web based Grant submission and Peer Review • Head Office owned Corporate web site • Numerous Local web sites

  5. The Status Quo 3 • Corporate Administration at Head Office • Local Administration at Regional Centres and some Units

  6. The Ambition • Corporate MRC Portal (Plumtree) available to all. • Web based Finance and HR services (SAP) delivered through Portal • Single sign on to all services • Web site content transferred to Portal • Local Websites accessible via Portal or integrated • Intranets transferred to Portal as local communities • Browser based solution to all services • All achieved over JANET

  7. How will it be achieved • An Outsourced arrangement • But one that is unlike anything done previously

  8. The old way • What normally happens? • You decide hardware and software infrastructure • What do they do? • Box minding…24x7 • Take calls and do fixes • Apps support and enhance the systems • Usually based on an SLA

  9. You pay them based on their performance against the SLA You hope the business benefits from YOUR IS/IT decisions Key point

  10. So why not pay your outsourcer only when the business receives benefits? Key point

  11. What we have done • Worked out with the business the specific benefits required from the new systems /services • Spelt out the outcomes • Defined the milestones • In other words we have worked out the WHAT

  12. Key point Left the HOW entirely to the Outsourcer Buy a Service not a System

  13. Examples from MRC’s Contract • Milestone. HR strategic study to develop OBS. Only 50% of cost payable unless study leads to an accepted business proposition • Business Benefit. Finance system 13% of service charge only paid if MRC accounts ready within 1 month of end of financial year • KPI. 25% of portal service charge only payable if 80% of all staff use 3 kinds of portal services monthly

  14. Examples from MRC’s Contract • Outcome. ERMS. Absolute number of paper documents for filing reduced by 95% three months after go live. 5% of charge at risk • Support. We pay MORE when the number of Help Desk calls go down. We want Help Desk staff to be bored!

  15. A Real Partnership • Partnership Charter • Defines actions and behaviours of all parties • Partner Director sits on the Board • Even the partnership has a KPI • £100k payable only if MRC CEO and outsourcers MD agree annually partnership has improved

  16. Made them part of our organisation Key point

  17. Achievements to date • Portal goes live this week • Finance Service on 2 June • ERMS in early September • HR Business propositions being developed • Knowledge Management propositions being developed • Partnership undertaking projects at MRC Units

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