Comm-Tract Corp. Carrier Support Services

1. Comm-Tract Corp.Carrier Support Services

2. Comm-Tract Corp carrier support services are designed to meet the unique requirements of telecommunications carriers today. Time to Market, Manage Existing Technologies, Profitably deliver Advanced Services Offer a wide range of engineering services designed to save time and costs in network upgrades, build-outs, modifications, and regular maintenance. Single point of contact providing all the equipment and implementation resources you need for your CO, hut, cabinet, vault or cell site. Full-Service provider of technical ( EF & I ) services enabling rapid network deployment. Mission Statement

3. Client Focus • Comm-Tract (EF&I) services provides Engineering, Furnishing and Installation to Next Generation Service Providers and Service Provider manufacturers including BLECs, CLECs, DLECs, ISPs, ASPs, etc. • Fiber Optic Installation, Maintenance and Service • Metro and Long haul Operations • Complete testing/certifications DS1 – OC192 • OTDR, PMD, BER, ORL • SONET/DWDM proficient • Comm-Tract (EF&I) is experienced in network technologies, commercial telecommunications, infrastructure cabling and project management. • Comm-Tract provides services in five broad practice areas: Technology Staging and Testing, Infrastructure Design, Deployment Services, Documentation and Training.

4. Carrier Support Services Program Management Project Management Engineering & Design Assembly/Staging Deployment Quality Assurance NOC Support Support Services Testing, Integration & Validation Provisioning Documentation & Training

5. Engineering/Design of Info structure for carrier class collocations sites: Overhead ladder rack systems equipment racks, cabinets Develop standard materials lists and installation documents Estimate cost, resource and time requirements for subsequent phases Fiber optic raceway, power and grounding systems Installations of Carrier Class networking Equipment: Long haul fiber optic transmission equipment in transmission Hut’s and collocation sites. Testing: Dark fiber turn up and fiber testing procedures Optical T-birds, Spectrum Analyzers, O.T.D.R’s, Polarization Mode Dispersions E F & I Services

6. Based on the detailed, site-level network design and the client’s operational requirements and restrictions, develop a network implementation plan and program manage the deployment of the network. Develop a Detailed Network Implementation Plan, Identifying Time-Critical Milestone Events and Task Interdependencies Achieve Consensus among all Equipment, Software & Service Providers to Comply with the Implementation Schedule and Milestone Delivery Dates Site Survey all Network Locations to Ensure Conformance to Standards Design Criteria Modify Configurations and Red Line Documentation for those Sites which cannot be brought into Conformance with Established Design Standards Program Manage Network Deployment and Monitor Fulfillment of Assigned Tasks by Vendors, Service Providers, Subcontractors, the Client and Comm-Tract Inspect, Accept & Hand off Network Locations as Completed Estimate Cost, Resource and Time Requirements for Subsequent Phases E F & I Timeline and Lifecycle

7. Primary point of contact for client Develop a detailed implementation plan Achieve consensus with the implementation plan and milestones Communicate implementation plan Manage program to implementation plan Identify and manage risk Manage deployment team Cost reporting Metrics reporting Program Management

8. Deployment planning & management Site Surveys Requirements documentation & analysis Testing & Staging Installation Documentation & training Project Management

9. Perform site surveys to ensure site conformance to design standards Identify, document and determine site specific information for all power, grounding, data cable, wire terminations, cage details, provider points of contact and facility access information. Coordinate with space provider for necessary work approvals and meetings Monitor day to day site work to meet project schedule Provide conflict resolution to site specific issues Material Labor Space provider issues Perform quality assurance inspections on completed work Project Management

10. Perform System Design Perform Site Surveys Prepare Installation Specification Package Provide Ongoing Installation Support Update all Client Drawings Submit As-Built Installation Package Survey & Detail Engineering

11. Physical Issues Space planning Equipment floor layout Cable management Environmental control Define all materials required per conformance to space provider standards Develop installation processes and procedures Engineering & Design

12. Logical Issues Network architecture Equipment configurations Equipment card assignments IP configurations Power planning distribution AC and DC power Grounding Equipment plug-in assignments Engineering & Design

13. Receipt & Inventory of Client Equipment Pre-Assembly Engineering Specification Pre-Assemble Equipment (Rack & Stack) Special Cable Manufacturing QC Inspection Pre-Configuration Test Final Inventory and QC Inspection Equipment Warehousing & Distribution to Site Pre-Assembly/Staging

14. Generation breakdown of all required materials to support deployment Schedule material deliveries per schedule for whole deployment Receive, inventory and stock all materials in centralized secure warehousing facility Provide inventory management of client equipment and configurations Configure equipment with client provided IP addressing scheme Pick and pack all materials specific to each shipment requirements Arrange equipment shipments to sites or subcontractors Provide periodic inventory report Identify shortages and fill in advance of need Equipment Staging and Delivery

15. Hardware Facilities Routing and switching Cabinets Racks Table top Software Installation Configuration Circuits Provisioning Termination People Program managers Engineers Project managers Support specialists Warehousing Documentation Contracts Finance Subcontractors Deployment Services

16. Support Structure Area Managers Field Supervisors Lead Tech’s Indexing Scheme per BellCore Standards Experienced in: CO Installations Equipment Removals Inventory Verification Support Installation Training Center Total System Testing Services: Field Installation & Test

17. Inspection of In-house Pre-Assembly Work Inspection of Field Installation Work On-Site Audits and report generation Verification of Corrective Action Services: Quality Assurance

18. Front line for customer support, for a wide range of issues and technologies: Network Monitoring Troubleshooting Maintenance Escalation NOC Tier 2, 3 Support

19. Complete maintenance and operation of the customer's system. Long Term Maintenance, where Comm-Tract technicians are permanently assigned to the system to perform routine maintenance and emergency repair/restoral. Periodic Maintenance Services, where Comm-Tract performs pre-scheduled (monthly, quarterly, annual, etc.) maintenance and system performance evaluation. One Time System Performance Evaluation and Maintenance. System test results are presented to the customer with recommendations as to system optimization and preventative measures necessary to insure peak performance. Help Desk – Dispatch – Field Operations 24 x7, 365 days Support Services

20. Technologies Optical SoftSwitch Operations Advanced Services VOIP Testing, Integration, Validation

21. Turn Up Testing Acceptance 4/5Provisioning Services Frame Voice Internet Provisioning – T1, T3, IMA

22. Develop standard procedures for network operation, maintenance and support Develop & deliver client training in new network technologies and products Develop & deliver client training in standard procedures for network operation, maintenance and support Assist the client development of an internal training program & organization Training

23. Compile information from site surveys Assemble and document installation processes and procedures for site work Floor Plans Computer Aided Design (CAD) drawings Installation notes Equipment Lists Method of procedure (MOP) Quality checklists Document inventory of installed equipment, software, circuits and facilities Develop as-built CAD drawings and documents for each site Revision control Documentation

24. Leverage Comm-Tract’s Resources Reduce Incremental Operational Expense (OPEX) Increase Cash Flow & Profitability Manage Existing Technology and Networks Faster time to market Plan, deploy, turn up capacity Benefits

25. Comm-Tract has developed a methodology to ensure the delivery of consistently successful client engagements. This methodology provides an integrated set of practices, procedures and standards for the development of optimal client solutions. Our end-to-end capabilities include design, engineering, deployment, and maintenance. We provide both internal network services in the customer premise and external network services in the field. Summary