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Effective Management Decision Making Using Informer

Learn how to optimize management decisions through Informer reports. Discover presentation formats, registration maintenance, question handling, and timely decision-making strategies. Gain insights on combat, aging, registration, cancellation reports, revenue analysis, and database maintenance for informed strategies. Enhance organizational efficiency and resource allocation leveraging data-driven insights from Informer. Ideal for coordinators, managers, and decision-makers.

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Effective Management Decision Making Using Informer

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  1. Using Informer For Management Decisions Vicki Ciucio University of South Florida 10/11/2010

  2. Objectives • Presentation Format • Management & Coordinators (Tell/Show) • Registration & Maintenance (Tell/Show) • Questions and Answers

  3. Time Sequence

  4. Time Sequence

  5. CE Combat Report • Run Weekly – Scheduled Report • Two week projection (Friday morning actions) • Decisions • Rush marketing via emails or phone calls • Run or cancel sessions/Director exception • Add additional session based on waitlist number

  6. Combat Report

  7. Aging Report • Run Bi-Monthly • Scheduled to email • Balance against financial system reports • Past due accounts • Immediate actions • Planned actions

  8. Aging Report

  9. Method of Registration Report • Run Quarterly and Annually • Pivot table and graphs via Excel • Decisions • Used to partially allocate costs • Operational/resource changes • Determine obsolete methods

  10. Method of Registration Report

  11. Method of Registration Report Highest Cost Highest Cost

  12. Cancelled by Reason Report • Run Quarterly and Annually • Decisions: • Obsolete courses • Scheduling frequency • Problem cases/recurrences (instructor availability) • Documented emergency impacts (Hurricane/H1N1)

  13. Cancelled by Reason Report

  14. Sessions Ran Minimum/Maximum Report • Run Quarterly and Annually • Decisions: • Pattern of enrollments (min/max) • Market demand – • Adjustments to minimums • Adjustments to price • Alternative marketing • Contracts • Open Enrollment

  15. Sessions Ran Minimum/Maximum Report

  16. Revenue by Product (Areas/Courses) Report • Run Quarterly and Annually • Decisions: • Input to allocate CE overhead • Pricing and frequency adjustments • Personnel actions (performance)

  17. Revenue by Product (Areas/Courses) Report

  18. Time Sequence

  19. Sessions without Rolls Report • Run Weekly • Ensures course cycle completed • Ensures database integrity

  20. Sessions without Rolls Report

  21. Method of Registration Cleanup Report • Run Monthly • Ensures database integrity • Ensures complete data for Annual/Qtr Reports • Ensures accurate data for management decisions

  22. Method of Registration Cleanup Report

  23. Ad Hoc Reports – Uses • Database maintenance • Special Group Needs – • SACS information • Military participants • Workforce Board participants

  24. Ad Hoc Reports

  25. Informer Reports - Other Uses • Decreased handholding via external client access • Routine/Scheduled reports delivered via email • Keeps number of database “seats” low • Instructor access to information

  26. Questions and Answers

  27. Thank you for your attendance

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