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STRATEGY MAP FOR PERFORMANCE MANAGEMENT. Budget Variance. FINANCIAL. Increase customer satisfaction through excellent service. Employee satisfaction survey. CUSTOMER. Provide rapid Response to appraisal issues. Increase rating in Employee satisfaction survey. Offer technical
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STRATEGY MAP FOR PERFORMANCE MANAGEMENT Budget Variance FINANCIAL Increase customer satisfaction through excellent service Employee satisfaction survey CUSTOMER Provide rapid Response to appraisal issues Increase rating in Employee satisfaction survey Offer technical support during appraisal Bridge knowledge gap Improve processes OPERATIONAL EFFICIENCY Increase employee productivity Align personal goals Develop strategic skills LEARNING & GROWTH