Facilities Management integrated with Enterprise Service Management

1. ServiceNow Solution Facilities Management integrated with Enterprise Service Management Facilities Management professionals are constantly challenged to provide efficient services with a disparate tool suite of email, phone, spreadsheets, and homegrown software. ServiceNow provides a scalable platform that enables the consolidation of requests for Facilities Services and Space Planning in an intuitive and efficient manner. Jade Global, a ServiceNow partner, provides the services and solutions to help leverage the platform and maximize ServiceNow investment. Jade Global’s RightStartFacilities Management package is a rapid implementation services that leverages ServiceNow as a single system of record providing improved productivity in facilities service delivery, transparency into facilities organization performance, and a reduction in operating costs. The RightStart implementation utilizes experience with multiple organizations to deliver the modules, functionality, and features designed to lay the foundation for a continuous service improvement process that leads to overall process maturity and support in the Facilities Service Management platform. RightStart implementation packages incorporate experience developed over multiple successful implementations, best practice processes, formal methodology, and Jade Global’s ServiceNow expertise. Jade RightStart Facilities Management Implementation Package Jade RightStart – Facilities Management package is a 4-6 week, fixed-price, rapid implementation service package Key Features • Floor plan visualization with integration to Incident, Request, and Human Resources to track events by location and user pre-configured for Facilities Service Delivery organizations. It facilitates service coordination across Human Resource, Information Technology, and Security for cross functional service delivery. • Mobile Visualization – events viewed by location on floorplan on mobile devices provides enhanced capability for field services The package is customizable and follows a task-oriented approach with the following capabilities built-in: • Facilities Service identification and extrapolation into Facilities Service Catalog • Pre-configured, customizable facilities requests with and without approval process • Facilities Dashboard configuration giving oversite views for Facilities Management and Planning and Activities – Operations, Management, and Executive • Facilities Asset integration with Planned Preventative Maintenance Scheduling inclusive of lead time notifications and calendar views • Space utilization planning • Facilities reporting metrics to provide transparency into operational performance The Jade Advantage • Delivery Expertise Delivery Expertise: ITIL certified process experts and certified ServiceNow implementation specialists with extensive ServiceNow applications and platform expertise • Accelerators and Solutions Accelerators and Solutions: Jade ITSM RightStart, Jade Project and Portfolio RightStart, Jade Facilities RightStart, Jade ServiceNow Express RightStart, Jade GRC RightStart, JadeConnect • Industry Best Practice Methodology Industry Best Practice Methodology: Implementation methodology leveraging industry best practices for process and implementation in ServiceNow allows for robust and scalable solution that minimizes maintenance costs • Center of Excellence Center of Excellence: Dedicated team focused on building Implementation Assets, integrations to other Enterprise Solutions, accelerated implementation packages and custom solutions www.jadeglobal.com Jade Global © 2016