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IT service management

The ServiceNow platform enables enterprises to move from infrastructure-centric to service-centric businesses. They can use ServiceNow as a single system of records for IT, automate manual tasks, standardize processes, consolidate legacy systems, create custom applications and evolve the IT service model to service domains inside and outside the enterprise.

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IT service management

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  1. Data Sheet Jade Global Services IT departments are constantly challenged to deliver the highest level of customer service, and be efficient and innovative at the same time. There is a greater need for IT departments to evolve and provide business value with innovation and better management of enterprise services. The ServiceNow platform enables enterprises to move from infrastructure-centric to service-centric businesses. They can use ServiceNow as a single system of records for IT, automate manual tasks, standardize processes, consolidate legacy systems, create custom applications and evolve the IT service model to service domains inside and outside the enterprise. ITSM Project Problem Release Incident ChangeRequest Asset Enterprise Package Apps SAP Oracle EBS Custom Application Sales Finance HR Marketing SaaS Apps Jade Global provides a full spectrum of services on the ServiceNow Platform to help enterprises • Strategize • Implement • Manage ►Strategy and Planning Services Our advisors bring proven methodologies to work with clients to build effec- tive strategic plans and suggest the technology and integrations that can help an enterprise derive the business benefits through improved Service Management Jade Advantage Delivery Expertise Certified ServiceNow Implementation specialists with extensive ServiceNow applications and platform expertise and experience of multiple ServiceNow Implementations. ITSM Advisory Assessment of the business, culture, people, processes and technology allows our experts to develop the strategies and develop plans aligned to the corporate vision. Our ITSM Advisory services include: • Service Management Assessment • Process Development & Improvement • Tool Advisory • IT Asset Management Implementation methodology leveraging industry best practices for processes and Implementation best practices in ServiceNow allows for a robust solution that is scalable, cheaper to maintain. Center of Excellence Dedicated team focused on building Imple- mentation Assets, Integrations to other Enter- prise Applications, accelerated Implementa- tion packages and developing solutions. Implementation Health-check Jade ITSM Implementation specialists review your existing system for Processes implemented and Configurations and make recommendations for improving the effectiveness of the Implementation and ensuring greater user adoption Process Review Configuration/Code Review Implementation Approach Review www.jadeglobal.com Jade Global © 2015 San Jose | San Diego | Atlanta | Irvine | Reading | Pune | Noida | Hyderabad

  2. Data Sheet ►Implementation Services JADE SERVICE NOW IMPLEMENTATION Jade Global offers full life-cycle Implementation Services for ServiceNow ITSM systems or Custom Applications. Whether it’s a new ServiceNow deployment or enhancements or extending footprint across an enterprise, Jade Global leverages experience and knowledge of Industry, domain and platform best practices to deliver high quality services and successful implementations. Our ITIL certified process consultants and certified Service Now specialists ensure your systems are architected and designed to be scalable as you grow. Using an optimum blend of onsite and offshore ServiceNow consultants Jade Global offers rapid and cost effective implementation and Integration services. • Accelerated fixed price implementation packages for rapid ROI • Expertise across the ServiceNow products suite - Enterprise Applications, Infrastructure Applications and Development Platform • ServiceNow and industry best practices • Certified ServiceNow Implementation specialists • ITIL certified process experts • Process and technical workshops ►Custom Application Development Services ►QA and Testing Services Jade has more than a decade of successfully delivered custom applications for enterprises across multiple development technologies. We specialize in developing custom applications to extend standard functionality of enterprise package applications like Oracle EBS. We have extensive experience in the ERP, CRM, HR domains and have developed cross platform, cross functional applications in many industries including Hi-Tech, Security, Retail. We offer comprehensive QA and Testing services for faster and more successful ServiceNow deployments. We have deep expertise in Automated testing using • Open source tools like Selenium. • Automated smoke and regression test suites. • Automated solution integration with test management and bug tracking tools like TestLink, Bugzilla, JIRA, Mantis etc. • Automated solution integration with continuous integrations tools like Jenkins The ServiceNow Platform allows for Rapid Application Development of enterprise applications while using the power, flexibility and scalability of a world-class Cloud Platform. Our ServiceNow experts have deep design and development expertise and experience and can rapidly deliver self-service and shared systems for HR, Sales, Marketing, Finance, IT, Procurement etc. ►Jade also offers Manual and Performance testing services. • Support Coverage • Level 1, Level 2 and Level 3 • 24X7 P1 • 16X7 P2, P3 and P4 ►Strategy and Planning Services • Call Handling • Ticket Creation • SLA Monitoring • Escalation Management • Service Desk and Incident Management • Problem Management • Change Management • Release Management • Configuration Manage- We offer an all-encompassing IT Support solution designed to expand your coverage, minimize your risk and reduce your critical systems cost . Our team of certified ServiceNow consultants can provide cost-effective onsite and offshore support services for: • Technical Enhancements • Minor bug-fixes • QA & Functional Testing Maximize your ServiceNow Investment and reduce the Total Cost of Ownership with Jade Global’s comprehensive ServiceNow Support www.jadeglobal.com San Jose | San Diego | Atlanta | Irvine | Reading | Pune | Noida | Hyderabad Jade Global © 2015

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