1 / 13

What is IT service management

The digital transformation leads to business transformation as well. It is high time you follow the trend and go digital. Your business is sure to benefit from transformation.

tentacletech
Download Presentation

What is IT service management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Introduction To IT Service Management Connecting Lives throughInnovation Copyright © Tentacle Group,2018|Private

  2. Agenda 1 1 Objective Connecting Lives throughInnovation Introduction to IT Service Management 2 3 Why Do Organization NeedsITSM - -Asset Management -Service Management 4 CaseStudy 5 6 Question and Answersession Copyright © Tentacle Group,2018|Private

  3. Objective Connecting Lives throughInnovation ✓ Knowledge Sharing on IT Service Management/ITSM. ✓ Demonstrate an understanding of the IT Service Management Service Operation and Transition processes, how these are related to each other, and help in supporting and delivering quality IT Services for Organization & End Users. Copyright © Tentacle Group,2018|Private 3

  4. Introduction To IT Service Management Connecting Lives throughInnovation What isITSM? • Information Technology Service Management (ITSM) is a process of based practice intended to align the delivery of information technology (IT) services with needs of the Organizations, emphasizing benefits to the End user or the BusinessUser. Copyright © Tentacle Group,2018|Private 4

  5. IT Service Management Why do Organization Needs ITSM. Connecting Lives throughInnovation ❖ IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value. When we break down ITSM , there are five elements that we always need to see:- ▪ End Users: Employees and customers who use IT services. ▪ Services: Applications, hardware, infrastructure, which provided by IT Department ▪ Quality: Solving IT problems effectively and efficiently. ▪ Cost: Getting the most out of an IT budget. ▪ Business: Enabling a company to perform its core functions and achieve its goals including the SLA and SOP that been set Copyright © Tentacle Group,2018|Private

  6. Type of ITSM Management Connecting Lives throughInnovation AssetManagement ServiceManagement Copyright © Tentacle Group,2018|Private

  7. Asset Management Connecting Lives throughInnovation .What is Asset? • An item of property owned by a person or company, regarded as having value into it. Copyright © Tentacle Group,2018|Private

  8. Asset Management Asset Management Ensuring Compliance. OptimizingAsset Utilization. Connecting Lives throughInnovation Visibility and Optimization of Asset Utilization with Asset Lifecycle Management -from procurement to disposal. Optimize Asset Investment: Eliminate overbuying by right- sizing future purchase. Higher Productivity by automating asset lifecycle process, enterprise software deployment, and patch management Easy Auditing and Reconciliation Software License Governance and Compliance with Software Asset Management. Improve IT Efficiency by Software Reclaiming and Reallocation. Copyright © Tentacle Group,2018|Private

  9. Service Management What is Service Management Connecting Lives throughInnovation IT Service Management ensures better IT service delivery by leveraging latest advances in AI, Machine Learning, Analytics and automation, with focus on the objective of enhancing business performance. • • It caters to enterprise-wide functions that go beyond IT to include HR, Admin, Facilities, Marketing, Legal, Finance, and Procurement. This helps CIOs and Service Providers to simplify operations and reduce costs while factoring in on-demand scalability. Copyright © Tentacle Group,2018|Private

  10. Service Management IT Service Management ProcessesModules Connecting Lives throughInnovation Copyright © Tentacle Group,2018|Private

  11. ITSM-Incident Management Example of an ITSM Process Flow for Customer Online Bank loginIssues Connecting Lives throughInnovation Copyright © Tentacle Group,2018|Private

  12. Service Management Modules CaseStudy Connecting Lives throughInnovation Copyright © Tentacle Group,2018|Private

  13. Service Management Modules Case Study Connecting Lives throughInnovation Copyright © Tentacle Group,2018|Private

More Related