ServiceNow Configuration Management Database (CMDB)

1. ServiceNow Configuration Management Database (CMDB) Today IT organizations are trying to improve service levels by automating their service offerings. To do this they need to have visibility into all the elements of the enterprise IT infrastructure and their relationship to services offering. An accurate and reliable Configuration Management Database (CMDB) is vital to an organization for effective configuration management, asset management, targeted support and compliance. The ServiceNow CMDB provides a consolidated system of record for IT. The CMDB can be made service-oriented by establishing Logical CIs (Business Services, Components, etc.) to serve as a layer of abstraction underpinning the ITSM processes. Modeling and correctly setting up the CMDB helps IT drive service management, asset management, support and governance Identifying and populating Configuration Items (CIs) and maintaining the CI data can be a made easier through automated discovery and reconciliation ► Jade CMDB Services CMDB Design and Configuration Assessment and Strategic Recommendations Review your CMDB implementation and configuration management process Perform a comprehensive functional and technical deep-dive and deliver strategic and tactical recommendations Provide prescriptive design recommendations and ServiceNow configurations Address CMDB scope, CMDB expansion, Data Models, UI design and CI relationships CMDB Maintenance CMDB Data Certification Maintain the CMDB via a mature configuration management process Automate supporting ITIL processes including Incident, Problem, Change, Service Requests and Asset Management Leverage out-of-the-box Data Certification application Implement processes and ServiceNow configurations for end-to-end Data Certification Incorporate recurring schedules to maintain an accurate CMDB CMDB Data Population CMDB Reporting Manual or automated CMDB Data Population and verification of CI attributes Make operational and strategic decisions via reports, gauges and homepages Normalize inbound data for consistency and accuracy during data consumption Leverage BSM maps and CI relationships to address outages and impacts Automate Data Validation using control tests leveraging ITGRC Implement advanced reporting with database views and custom tables Asset Management: Leveraging the CMDB CMDB Training Mature Asset Management leveraging the CMDB foundation Increase CMDB adoption and comprehensive end user training and job aids Improve operational efficiency with administrative training and run-books Enable ongoing support with developer training and enhancement guides Integrate and synchronize assets and CI’s Implement end-to-end Asset Management from procurement to disposal CMDB 3rd Party Integration Leverage event management integration and enterprise conventions for CI recognition Configure ServiceNow Discovery or other solutions like BDNA and SCCM To know more about Jade Global’s CMDB services, please contact us today at marketing@jadeglobal.com www.jadeglobal.com Jade Global © 2017 San Jose | San Diego | Boston | Atlanta | Los Angeles | Philadelphia | Reading | Pune | Noida | Hyderabad