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Systems and Service Management Systems Management Introduction

Systems and Service Management Systems Management Introduction. Aug 2013 Product Management Draft v1. ESM Functional Architecture – Level 0 & 1. Capacity Mgt. Software Management. Automation. Notification. Service Mgt. Control Mgt. CMDB. Visualisation. Visualisation. Visualisation.

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Systems and Service Management Systems Management Introduction

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  1. Systems and Service ManagementSystems Management Introduction Aug 2013 Product Management Draft v1

  2. ESM Functional Architecture – Level 0 & 1 Capacity Mgt Software Management Automation Notification Service Mgt Control Mgt CMDB Visualisation Visualisation Visualisation Visualisation Rosta Mgt Incident Problem Change Capacity Planning Run-book Reporting Rota Mgt Request tbd tbd Reporting Capacity Simulation Workflow Engine Service Control Reconciliation Message Delivery Business Service Mgt Business Dashboard SLA Data Adapter Event Control Data Adapter Data Mgt Event Adapter tbd tbd Monitoring Control Event Adapter Performance & Analytics Operations Control Event Mgt Asset Mgt Event Visualisation Event Enrichment Event Filtering Visualisation Visualisation Reporting Cost Control Analytics Engine License Mgt, Asset Mgt Event De-duplication Event Correlation Event Adapter Element Mgt Remote Task Execution Log Mgt Systems Monitoring Web App Monitoring APM Network Mgt Batch Job Mgt Asset Discovery Visualisation Visualisation Message broker Visualisation Visualisation Visualisation Visualisation Visualisation Visualisation Management Alerting Filtering Record & Replay Transaction Mgt Alerting Management Search Connection Discovery Recovery Action Detection Detection Detection Detection Detection Indexing

  3. Product Mapping Products are positioned based on functional fit. Capacity Mgt Software Management Automation Notification Service Mgt Control Mgt CMDB BMC HP Ops Orchestration HP xMatters HP Service Manager BMC Remedy CA Service Desk None from Big 4 CA BMC Orchestration Criticall IBM MRO Snow CRIP tbd Optumis BMC tbd CA Automation NetIQ MO Snow Business Service Mgt HP Ops Mgr BMC SIM CA Service Ops Mgr IBM Netcool/Impact tbd IBM Netcool Snow BSM NetIQ MO Snow Performance & Analytics Event Mgt Asset Mgt Puppet HP Ops Mgr BMC BEM CA Service Ops Mgr Netuitive HP, BMC Chef tbd tbd IBM Netcool Snow EM MoogSoft Element Mgt Remote Task Execution Log Mgt Systems Monitoring Web App Monitoring APM Network Mgt Batch Job Mgt Asset Discovery BMC, HP BMC Patrol CA Nimsoft BMC, CA, HP, IBM CA Wily, Precise CA Spectrum BMC, CA, Orsyp Splunk tbd tbd Xymon Zabix New Relic, Pingdom New Relic, AppDyn Xymon tbd Logstash tbd tbd New Relic Cloudwatch Keynote Boundary tbd tbd Logly

  4. Functional gap –> product opportunity. Gap Analysis New solutions are still point solutions. Capacity Mgt Software Management Automation Notification Service Mgt Control Mgt CMDB BMC HP Ops Orchestration HP xMatters HP Service Manager BMC Remedy CA Service Desk None from Big 4 CA BMC Orchestration Criticall IBM MRO Snow CRIP tbd Optumis BMC tbd CA Automation NetIQ MO Snow Business Service Mgt HP Ops Mgr BMC SIM CA Service Ops Mgr IBM Netcool/Impact tbd IBM Netcool Snow BSM NetIQ MO Snow Performance & Analytics Event Mgt Asset Mgt Puppet HP Ops Mgr BMC BEM CA Service Ops Mgr Netuitive HP, BMC Chef tbd tbd IBM Netcool Snow EM MoogSoft Element Mgt Remote Task Execution Log Mgt Systems Monitoring Web App Monitoring APM Network Mgt Batch Job Mgt Asset Discovery BMC, HP BMC Patrol CA Nimsoft BMC, CA, HP, IBM CA Wily, Precise CA Spectrum BMC, CA, Orsyp Splunk tbd tbd Xymon Zabix New Relic, Pingdom New Relic, AppDyn Xymon tbd Logstash tbd tbd New Relic Cloudwatch Keynote Boundary tbd tbd Logly

  5. On-Premise to Cloud Transition – Phase 1 New products. Snow and MoogSoft have not got full MoM capability. Capacity Mgt Software Management Automation Notification Service Mgt Control Mgt CMDB BMC HP Ops Orchestration HP xMatters HP Service Manager BMC Remedy CA Service Desk None from Big 4 CA BMC Orchestration Criticall IBM MRO Snow CRIP tbd Optumis BMC tbd CA Automation NetIQ MO Snow Business Service Mgt HP Ops Mgr BMC SIM CA Service Ops Mgr IBM Netcool/Impact tbd IBM Netcool Snow BSM NetIQ MO Snow Performance & Analytics Event Mgt Asset Mgt Puppet HP Ops Mgr BMC BEM CA Service Ops Mgr Netuitive HP, BMC Chef tbd tbd IBM Netcool Snow EM MoogSoft Element Mgt Remote Task Execution Log Mgt Systems Monitoring Web App Monitoring APM Network Mgt Batch Job Mgt Asset Discovery BMC, HP BMC Patrol CA Nimsoft BMC, CA, HP, IBM CA Wily, Precise CA Spectrum BMC, CA, Orsyp Splunk tbd tbd Xymon Zabix New Relic, Pingdom New Relic, AppDyn Xymon tbd Logstash tbd tbd New Relic Cloudwatch Keynote Boundary tbd tbd Logly

  6. On-Premise to Cloud Transition – Phase 2 Extend Self-service Control Mgt to include any Systems Mgt tools. Capacity Mgt Software Management Automation Notification Service Mgt Control Mgt CMDB BMC HP Ops Orchestration HP xMatters HP Service Manager BMC Remedy CA Service Desk None from Big 4 CA BMC Orchestration Criticall IBM MRO Snow CRIP tbd Optumis BMC tbd CA Automation NetIQ MO Snow Business Service Mgt HP Ops Mgr BMC SIM CA Service Ops Mgr IBM Netcool/Impact tbd IBM Netcool Snow BSM NetIQ MO Snow Performance & Analytics Event Mgt Asset Mgt Puppet HP Ops Mgr BMC BEM CA Service Ops Mgr Netuitive HP, BMC Chef tbd tbd IBM Netcool Snow EM MoogSoft Element Mgt Remote Task Execution Log Mgt Systems Monitoring Web App Monitoring APM Network Mgt Batch Job Mgt Asset Discovery BMC, HP BMC Patrol CA Nimsoft BMC, CA, HP, IBM CA Wily, Precise CA Spectrum BMC, CA, Orsyp Splunk tbd tbd Xymon Zabix New Relic, Pingdom New Relic, AppDyn Xymon tbd Logstash tbd tbd New Relic Cloudwatch Keynote Boundary tbd tbd Logly

  7. On-Premise to Cloud Transition – Phase 3 Extend Self-service Control Mgt to include any APM tools. Capacity Mgt Software Management Automation Notification Service Mgt Control Mgt CMDB BMC HP Ops Orchestration HP xMatters HP Service Manager BMC Remedy CA Service Desk None from Big 4 CA BMC Orchestration Criticall IBM MRO Snow CRIP tbd Optumis BMC tbd CA Automation NetIQ MO Snow Business Service Mgt HP Ops Mgr BMC SIM CA Service Ops Mgr IBM Netcool/Impact tbd IBM Netcool Snow BSM NetIQ MO Snow Performance & Analytics Event Mgt Asset Mgt Puppet HP Ops Mgr BMC BEM CA Service Ops Mgr Netuitive HP, BMC Chef tbd tbd IBM Netcool Snow EM MoogSoft Element Mgt Remote Task Execution Log Mgt Systems Monitoring Web App Monitoring APM Network Mgt Batch Job Mgt Asset Discovery BMC, HP BMC Patrol CA Nimsoft BMC, CA, HP, IBM CA Wily, Precise CA Spectrum BMC, CA, Orsyp Splunk tbd tbd Xymon Zabix New Relic, Pingdom New Relic, AppDyn Xymon tbd Logstash tbd tbd New Relic Cloudwatch Keynote Boundary tbd tbd Logly

  8. Opportunity – do it better! Capacity Mgt Software Management Automation Notification Service Mgt Control Mgt CMDB BMC HP Ops Orchestration HP xMatters HP Service Manager BMC Remedy CA Service Desk None from Big 4 CA BMC Orchestration Criticall IBM MRO Snow CRIP tbd Optumis BMC tbd CA Automation NetIQ MO Snow Business Service Mgt HP Ops Mgr BMC SIM CA Service Ops Mgr IBM Netcool/Impact tbd IBM Netcool Snow BSM NetIQ MO Snow Performance & Analytics Event Mgt Asset Mgt Puppet HP Ops Mgr BMC BEM CA Service Ops Mgr Netuitive HP, BMC Chef tbd tbd IBM Netcool Snow EM MoogSoft Element Mgt Remote Task Execution Log Mgt Systems Monitoring Web App Monitoring APM Network Mgt Batch Job Mgt Asset Discovery BMC, HP BMC Patrol CA Nimsoft BMC, CA, HP, IBM CA Wily, Precise CA Spectrum BMC, CA, Orsyp Splunk tbd tbd Xymon Zabix New Relic, Pingdom New Relic, AppDyn Xymon tbd Logstash tbd tbd New Relic Cloudwatch Keynote Boundary tbd tbd Logly

  9. Why not do it all – it’s much easier! One core platform, data-store, Rest API, code base and many applications, one for each solution – use Control Management to empower the users and enable cloud mgt. Capacity Mgt Software Management Automation Notification Service Mgt Control Mgt CMDB BMC HP Ops Orchestration HP xMatters HP Service Manager BMC Remedy CA Service Desk None from Big 4 CA BMC Orchestration Criticall IBM MRO Snow CRIP tbd Optumis BMC tbd CA Automation NetIQ MO Snow Business Service Mgt HP Ops Mgr BMC SIM CA Service Ops Mgr IBM Netcool/Impact tbd IBM Netcool Snow BSM NetIQ MO Snow Performance & Analytics Event Mgt Asset Mgt Puppet HP Ops Mgr BMC BEM CA Service Ops Mgr Netuitive HP, BMC Chef tbd tbd IBM Netcool Snow EM MoogSoft Element Mgt Remote Task Execution Log Mgt Systems Monitoring Web App Monitoring APM Network Mgt Batch Job Mgt Asset Discovery BMC, HP BMC Patrol CA Nimsoft BMC, CA, HP, IBM CA Wily, Precise CA Spectrum BMC, CA, Orsyp Splunk tbd tbd Xymon Zabix New Relic, Pingdom New Relic, AppDyn Xymon tbd Logstash tbd tbd New Relic Cloudwatch Keynote Boundary tbd tbd Logly

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