260 likes | 752 Views
QC tools. Iceberg modelSwiss cheese modelMigration model ???? (???????)SRK model skill, rule, knowledgeRCA root cause analysisFMEA, HFMEA (health) failure mode
E N D
1. RCA & FMEA ???? ??????
??? ??
3. RCA ??:
??????vincristine?????spinal canal
The boy died a few days later
?????:????
4. 10 yr, boy, lymphoma, s/p C/T, in good recovery
This time, the last course C/T
IV vincristine by oncologist
IT methotrexate (MTX) by anesthetist at OR under sedation
AM 8:00, ? C/T OPD
Starbarks: milk, some cakes
Delay the C/T due to NPO (X) ? PAD
Cancer ward full ? infection ward to wait until PM
5. Oncologist prescribes the 2 drugs, then take a leave PM
PM:
Drugs sent to ward
boy sent to OR with 2 drugs (in theory, vincristine should be given IV in ward.)
Anesthetist persuades the boy not to receive sedation to go home earlier after the treatment, boy agrees, anesthetists talks with oncologist. ‘Vincristine is not given in the ward.” Oncologist asks a help from anesthetist. “it is simple, just inject into the boy”
Set spinal needle ? MTX injection ? vincristine injection
Boy cries for pain, anesthetist holds for a few seconds, then rapidly injects.
……………..
……………..
The boy dies a few days later with suffering.
7. What’s wrong? NPO ? nursing education
Infection ward, not cancer ward (not familiar with cancer drugs)
Oncologist take a leave (no substitute)
IV vincristine is not given in the ward. (no SOP to give drug)
(vincristine & MTX) ? OR (in theory, vincristine should not be taken to OR.)
Talk between anesthetist & oncologist (not effective communication)
……………
……………
Anesthetist injects vincristine into spinal canal!
8. To err is human.
To forgive is divine.
No body has to be blamed.
But:
No mistakes can be tolerated by ……...
System should be designed perfectly.
9. RCA(root cause analysis) ????
????
human action ? teaching, ????
administration ? SOP
Physical ? bump in the road, ????
nature ? ?(??)?(?)??
12. RCA ????,?????
????,?????
????,?????
?????,????
(ameba level) ? trial and error
?????,?????
?????????
????,????
?????????
????:????,?????
???:????????
13. ?? ???????,
????????
14. RCA (root cause analysis)
????
????
????? (?????)
?:???? ????????
(H)FMEA (health failure mode & effect analysis)
????
???
?????????
?:???,????
15. FEMA ???????
????????
??????????
(????) failure mode
?????????
?????????
???????
???
16. ???????? ???
??(input)???
????
???????
???????????
??????
17. More steps, more errors.
18. ???????????? ????
????
???????
????????
19. HFMEA ?????
20. HFMEA ????
21. HFMEA hazard scoring matrix
22. HFMEA action Eliminate ? ????
Control ? ????,????
Mitigate ? ???????
23. ??????? Standardization
Simplification
Backup (optimal redundancy)
Automation
Fail-safe design (????)
Documentation (Talk is cheap.)