Telephone Connection

1. Telephone Connection

2. Introduction The section instructs you on how to install a “required” phone line to every receiver

3. Objectives Upon completing this training, you should be able to: • Explain why a phone line is necessary and mandatory • “Home run” a phone line from the NID to the jack • Connect to an existing phone jack • Install a wireless phone jack system • Install phone lines when the customer has VoIP or DSL

4. Phone Line Introduction VIDEO http://satinstalltraining.com

5. Telephone Line Phone Line Importance • Receiver can communicate with DIRECTV to: • Authorize programming • IRD Self-activation • Interactive features • DIRECTV on Demand (DoD) • Fraud prevention • Software updates and downloads

6. Telephone Line Telephone Call-in Process • Calls DIRECTV once a month • Downloads PPV, enables some advanced interactive features • The call is toll free • Will not interrupt customer’s phone service • Call last less than 2 minutes

7. Telephone Line Telephone Connections • Option 1: Existing phone jack • Option 2: “Home Run” • Option 3: Tapping in to an existing phone jack • Option 4: Wireless phone jack system

8. Existing Phone Jack Option 1: Existing Phone Jack • Confirm operational using phone tester /polarity tester • Duplex or telephone splitter • 25’ jumper • Safe and unseen • Check for dial-tone

9. Telephone Technology Active Phone Lines • Never work with an active phone line • Disconnect at NID • Take phone off the hook • Inform customer of all phone work • Ensure security system will not be effected • Ask the customer if they have DSL, their internet may be temporarily disconnected

10. Telephone Technology Station Wire • Four-strand station wire • Telephone circuit requires two wires • “Tip” green (ground side of connection) • “Ring” red (DC+ voltage side)

11. Telephone Technology • Ring • Alternating signal to the telephone (“On Hook”) • Controlled by the switching circuit at the Central Office • Informs of an incoming call • Tip • Conductor of the pair (“Off Hook”) • Allows for loop current to flow modulated by the voice

12. Telephone Technology Eight-strand station wire: • “Tip” - white with blue • “Ring” - blue with white

13. New Phone Line “Home Run” Option 2: Home Run • Tools • DIRECTV approved station wire • Biscuit jack or wall plate • Multi-purpose wire stripper • Phone line tester • Drill • Screwdriver • Electrician scissors (snips)

14. New Phone Line “Home Run” Option 2: Home Run • NID to Receiver Run • Start at the NID • Route with RG-6 • Route through the same point of entry as RG-6

15. New Phone Line “Home Run” Option 2: Home Run • Wall Plate Connection • Peel back sheathing • Strip wires ¾” exposed • Follow color code, do not allow wires to touch or cross

16. New Phone Line “Home Run” Option 2: Home Run • Biscuit Jack Connection • Remove the cover, feed station wire through • Peel back sheathing • Strip wires ¾” exposed • Follow color code • Attach to wall

17. New Phone Line “Home Run” Option 2: Home Run • NID connection • Disconnect service at NID, or take phone of the hook • Run wire into the NID. • Peel back sheathing • Strip wires ¾” exposed • Follow color code

18. Wiring to Existing Jack Option 3: Existing Jack, Opposite Wall • Inspect existing wall plate • Inspect both sides of the wall • Drill a small hole • Prep station wire • Take a phone of the hook • Connect match to match terminals

19. Wiring to Existing Jack Option 3: Existing Jack, Opposite Wall • Feed wire through the hole • Replace existing wall plate • Install a biscuit jack • Put the phone back on hook • Confirm both outlets are working

20. Telephone Line Making your own phone cable • Wiring for the plug side of RJ-11 connector • (Black, Red, Green, Yellow —"BRGY") • Shown with the "clip" down or underneath • Connector on other end of the cablewired in reverse order • RJ-11 connectors have six terminals • Only the middle four are normally used • Sometimes only the middle two • Center pair (red and green) is Line 1

21. Wireless Phone Jack Option 4: Wireless • DIRECTV approved • Plug in base unit • Cord from base to jack • Plug in extension unit near receiver • Cord from unit to receiver • Test

22. Digital Subscriber Line DSL Filters • Ask customer • Look for a DSL filter between the customer phone and wall outlet • Install DSL filter between the receiver and phone Jack

23. Voice over Internet Protocol VoIP • Ask customer • Change options on receiver • Change speed on Vonage

24. Modems • Modems send digital data over analog phone system • Allows data communications over standard analog telephone line • Newer technology allowssimultaneous voice and digital data – “Voice over IP” • DSL also allows combiningvoice and data

25. Summary Now that you have completed this section you should be able to: • Explain why a phone line is necessary and mandatory • “Home run” a phone line from the NID to the jack • Connect to an existing phone jack • Install a wireless phone jack system • Install phone lines when the customer has VoIP or DSL

26. Exercise • Hands-on • Station 1: “Home Run” from NID • Station 2: Wall Plate Connection • Station 3: Biscuit Jack Connection • Written • Complete multiple-choice exercise

27. Thank you!