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Knowledge Sharing: Some Myths, Ideas, and a little IT

Knowledge Sharing: Some Myths, Ideas, and a little IT. Jean E. Engle Chief Knowledge Officer Johnson Space Center. 1. A Little History of NASA. Teamwork – Key to a Successful Space Program. Teamwork – Key to a Successful Space Program. 2. … and JSC.

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Knowledge Sharing: Some Myths, Ideas, and a little IT

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  1. Knowledge Sharing:Some Myths, Ideas, and a little IT Jean E. EngleChief Knowledge Officer Johnson Space Center 1

  2. A Little History of NASA Teamwork – Key to a Successful Space Program Teamwork – Key to a Successful Space Program 2

  3. … and JSC • JSC manages the development, testing, production and delivery of all U.S. human spacecraft and all human spacecraft-related functions. • Home of the Astronaut Corps and Mission Control • Workforce consists of ~3000 civil servants and ~14,000 contractors 3

  4. Major Programs – Space Shuttle • Fly the Shuttle safely until retirement in 2010 • Essential for the core completion of the ISS • One last Hubble Telescope repair mission 4

  5. Major Programs – ISS 5

  6. Major Programs – Constellation • Bring a new Crew Exploration Vehicle into service in 2015 to replace the Shuttle Program. 6

  7. Defining Knowledge Sharing 7

  8. A Few MythsWith Acknowledgement to Dr. Ed Rogers – GSFC CKO* • Culture change can be mandated from the top • Collaboration effort can be “purchased” or “sharing be rewarded” • KM efforts can be outsourced • Anybody (who isn’t busy) can do KM • KM can be solved by buying the right software • KM can be independent of the business process • Communities of practice can be established by the top • KM is about centralizing knowledge content to use it more efficiently • KM is really about databases • KM is an IT function and should be given to the CIO *Some of these myths are adapted from a “Top Ten Mistakes of CoP’s” list produced by John Hickok, director, Defense Acquisition University (DAU), knowledge management. 8

  9. A Different Approach • Benchmarking (a studied approach) • Various entities inside/outside Government and Aerospace industry • Consortium studies with the American Productivity and Quality Center (APQC) • Colleague at other NASA Center • Center-wide Knowledge Management maturity assessment • Provided insight into how much knowledge sharing was occurring and where • Identified strengths and gaps/barriers 9

  10. A Different Approach • The following concepts evolved: • Leadership – modeled behavior • Local Learning – encourage • Codify -- when appropriate • Change management – takes time 10

  11. A Few Ideas -- People • Generational differences (average age is around 45 years) • What is on incoming undergrads minds? • Learning curve • Technology Gap • Engage Younger Employees • More on their perspective… 11

  12. A Few More Ideas -- Technology • Google – installed but… • Led to identifying repositories, beginning with websites • Which is leading towards identifying usage of websites • Which will lead towards document and content management strategies • Supported by stronger taxonomies and metadata structures 12

  13. A Few More Ideas – Process • Social networking • Pause and Learn • Integrate Risk Management with Knowledge Management • Information lifecycle management • Tacit knowledge capture 13

  14. A Few More Ideas – People/Technology/Process • Web-enabled High Performance Teams • Knowledge Sharing Forums • Case Studies – teaching by providing context to a story • Web 2.0 technologies – enabler for infusion, collaboration, and sharing 14

  15. 15

  16. www.nasa.gov 16

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