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Why do I care about open call center data?

Why do I care about open call center data?. Presentation to the 11th Annual Conference for  The Association of  Government Contact Center Employees. Image by Alfredo Molina  http://commons.wikimedia.org/wiki/File:Emergency_Call_Center_112.jpg. I want my city to be smarter.

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Why do I care about open call center data?

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  1. Why do I care aboutopen call center data? Presentation to the 11th Annual Conference for  The Association of  Government Contact Center Employees Image by Alfredo Molina http://commons.wikimedia.org/wiki/File:Emergency_Call_Center_112.jpg

  2. I want my city to be smarter.

  3. My city & I should be able to easily look up things like what kind, where, how many, & how oftenwe respond to 311 & 911. 

  4. Emergency responders should be able to cross reference with public works & city eventlocationson a realtime map for smarter routing.

  5. Actual Fireman http://blog.okfn.org/2010/10/25/getting-started-with-governmental-linked-open-data/

  6. From where in my city are we receiving 311 calls? How oftenare we responding to these locations?

  7. http://nyc.gov/apps/311srmap/

  8. Chart by Lindsay Pettingill, published by Daniel Hopkins http://www.themonkeycage.org/2010/08/a_colorful_race.html

  9. Trend Analysis Aggregation Departmental Coordination Visualization Fact Checking Syndication Reporting Open Standards Common Operating Environment

  10. Open 311 http://open311.org/learn/

  11. David Morris http://www.flickr.com/photos/revdave/

  12. 3 Things You Can Do Right Now • Require Open 311 compliance • Adopt Terms of Use and a Creative Commons License for 311 data • 13 Examples:   http://wiki.civiccommons.org/#Cities • CC:   http://creativecommons.org/choose/ • Publish what you have now

  13. Civic Hackers @ Work Picture taken and posted to instagr.am by Abhi Nemani, Code for America's director of strategy and communications.

  14. AVOID PII

  15. THANK YOU FOR YOUR PUBLIC SERVICE

  16. Kevin Curry Virginia Beach native CityCamp founder Chief Scientist & Co-founder at Bridgeborn, Inc. 757.437.5000 kcurry@bridgeborn.com @kmcurry

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