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If that works, you will see a drop in the average response time, currently around 75 mins .

New chart: shows that 8-9am every day backlog is created, not recovered until afternoon. Can you overcome this by shifting GP time to first hour?. If that works, you will see a drop in the average response time, currently around 75 mins .

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If that works, you will see a drop in the average response time, currently around 75 mins .

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  1. New chart: shows that 8-9am every day backlog is created, not recovered until afternoon. Can you overcome this by shifting GP time to first hour?

  2. If that works, you will see a drop in the average response time, currently around 75 mins.

  3. This chart will move to the left as the backlog is reduced by better matching supply and demand.

  4. Duration of consults: telephone has stabilised (some practices shorter, around 4 mins) but f2f much shorter. Have you noticed a change?

  5. Loadmaster shows good spread of demand every day of the week. Should be simple to ensure enough GPs phoning at all times.

  6. Demand per week has now sunk to the same as pre-launch, 7% of list, but now all phone and f2f is down 40%. Amazing. Bring in rate 55% may drop.

  7. Dover chart: wait to see a GP face to face is now almost all same day, from 4.

  8. Fine tuning response time • Overall the service looks to be going very well, transformed since launch. The story on demand is amazing, no more than pre-launch, and all dealt with so fast. • Fine tuning is to make it much better – the focus now needs to be on response time. • Already your demand is spreading well, so capitalise on this by getting enough GP capacity to stay on top from 8am. • Backlog chart shows that 8am is when buildup starts, and not caught up until late pm. • Are you beginning f2f’s a little early, while GPs still have a list to phone? Or are these different GPs who are f2f only? • Efficiency: bring in rate at 55% may settle, typically nearer 40%. Compared with others, phone consults are longer and f2f shorter.

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