How AI is used in RPA

1. How AI is used in RPA? What is Robotic Process Automation (RPA)? Software “robots” (i.e., specialized computer programs) are used in the RPA platform so that the repeatable business processes can be standardized and automated. These RPA robots perform in the same manner again and again, which means, there is no learning activity taking place from one repetition to another. What is Artificial Intelligence (AI)? It is a platform where human intelligence specific processes are simulated by machines or computer programs. These processes include reasoning (rules and context are used to reach conclusions), learning (acquiring contextual rules and information for using the information) and self-correction (learning from failures and successes). Synchronizing AI and RPA platforms: The self-service options can be provided by end-to-end automation. For example, a new online bank account can be opened by automating the AI and RPA platforms. This in turn improves the efficiency of saving money for the bank and expecting satisfied customers. A new online bank account needs to be opened for a customer. The type of account the customer wants is verified by the chatbot and then the link to the relevant form is provided. The customer fills out the form and then it is submitted to another robot, who is assigned to initiate the process of opening a bank account. The back-end tasks are also done by the robot such as a customer credit score being checked and the “know your customer” verification process being run on social networks and Google.