Best Response: Measuring Success 2010

Best Response: Measuring Success2010

Measuring Success . . . • The National Response System • The Goal • The System: A Partnership • The Business Climate • The Business: Best Response • Measurement • Methodology • KBD’s • The Survey

The GOAL . . . • “Minimize the Consequences of Pollution Incidents”

NRS Components • Companies • Contractors • Governmenta Partnership - a Shared Stewardship

The Business Climate • Preparedness Commitment Emergencies • Prevention is working - 40% reduction in spill vol • Demand for efficiency • Global maritime traffic - a Risk Wildcard • Triple by year 2020 • 14 of 15 bbls in U.S. are Foreign Flag • 8.4 Million Bbls / Day: Foreign

The Business Climate – 2 Challenges • Establish a Stable . . . Effective . . . Efficient . . . National Commitment to Preparedness • Exercise = Response

A Metaphor... NRS

National Interest People Property Economy Environment National Response System (NRS) Best Response Contractor Governm’t Company NRS Components - a Partnership -

Best Response In-Situ Burning Shoreline Recovery Dispersants On-Water Recovery Salvage/Lightering Fire Fighting Haz Subs Protection Wildlife Assist and Coop Agencies Disposal Environmental SAR Economic Claims Political CleanupCountermeasures Public Information NRDA Investigation Operational Response Safety Stakeholder Service & Support SO OPS IO LO TS Planning - Finance - Logistics Unified Command (UC) Incident Command Post

Measurement Methodology Critical Success Factor Measure KEY BUSINESS DRIVER Critical Success Factor Measure GOAL Critical Success Factor Measure KEY BUSINESS DRIVER Critical Success Factor Measure Critical Success Factor Measure Critical Success Factor Measure Critical Success Factor Measure KBD CSF Measure

Measurement Indicators • LeadingApparent Ability to Minimize Consequences • Area Preparedness “P” Rating • Exercise Measurement • LaggingAbility to Minimize Consequences • Response

Key Business Drivers GOAL Human Health & Safety The Natural Environment MINIMIZE Organization The Economy Consequences Consequences Public Communication Stakeholder Service/Support Measurement of Response

Human Health & Safety • Critical Success Factors • No spill related public injuries, illness, death • No response worker injuries, illness, death

The Natural Environment • Critical Success Factors • Source Discharge Minimized • Spill Effectively Contained / Controlled • Sensitive Areas Protected • Resource Damage Minimized

The Economy • Critical Success Factor • Economic Impact Minimized • Source Discharge Minimized • Spill Effectively Contained / Controlled • Sensitive Areas Protected • Resource Damage Minimized

Public Communication • Critical Success Factors • Accurate Timely Info • Positive Media Coverage of Response • Positive Public Perception

Stakeholder Service & Support • Critical Success Factors • Minimize Impact to Stakeholders • Stakeholders Well Informed • Positive Meetings with Stakeholders • Prompt Handling of Issues/Concerns

Response Organization • Critical Success Factors • Objectives Established; Communicated • Clarity in Leadership & Responsibility at All Levels • Sufficient / Efficient Resources

Response Measurement • Opinion Survey • Responders • Stakeholders • Public • 1 - 7 ScaleStrongly Agree -> Strongly Disagree • Oil Spills > 1,000 gal + ?

1 2 3 4 5 6 7 Response Measurement: Survey Strongly Disagree Disagree Somewhat Disagree Neutral Somewhat Agree Agree Strongly Agree Natural Environment 1. The source of the release or spill was secured as quickly as possible. 2. Containment and recovery operations were implemented quickly and effectively. 1 2 3 4 5 6 7 1 2 3 4 5 6 7

Survey Protocol • Prototype use • Clarify Q’s • Check for gaps • Check “degree of difficulty” • Implement • Statistically valid • Standard practices • Feedback • CAUTION - 5 YEARS TO SET NORMS!!!

Survey Uses: • Before… Alignment • During… Scorecard • After… Evaluation

Footnotes . . . • Area Judges Itself • Useful to District, HQ • The “Right” Score . . . ? • The Destination . . . • Link Resources to Outcomes • Preparedness = Response • System Maturity . . . a caution

ART Assist & Support . . . a Perspective RRI IMAT ERT OSRO DRG SCAT RAT SSC ATSDR RRT SROMP MISC IRM MLC MSC SORS PIAT CCD LOGSS DOMS IN-SITU BURN DRAT NRC NPFC SUPSALV DISPERSANT PROTOCOL NRT OSC2 GEN WEST

National Interest Shoreline Recovery On-Water Recovery People Property Economy Environment In-Situ Burning Protection Dispersants Wildlife Assist and Coop Agencies Haz Subs Salvage/Lightering Fire Fighting Political Economic Environmental Best Response CleanupCountermeasures SAR Public Information NRDA Investigation Operational Response Safety Stakeholder Service & Support Contractor Governm’t Company NRS Components SO OPS IO LO TS ART Planning - Finance - Logistics Unified Command (UC) Incident Command Post Key Business Drivers GOAL Human Health & Safety The Natural Environment MINIMIZE Organization The Economy Consequences Consequences Public Communication Stakeholder Service/Support Minimize Consequences: The Process

Summary • The NRS: A Partnership • Best Response • Measurement • The Challenge . . .Exercise = Response

Best Response: Measuring Success 2010