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How to Treat Guests at Your Club

Discover the importance of providing exceptional customer service to create an extraordinary guest experience. Learn five effective strategies to wow your guests and keep them coming back for more. Visit www.BarbaraKhozam.com for more insights.

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How to Treat Guests at Your Club

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  1. How to Treat Guests at Your Club Five Ways to WOW Guests www.BarbaraKhozam.com

  2. Why is it important that we create an Extraordinary Guest Experience? (Why is customer service so important?) www.BarbaraKhozam.com

  3. “Service is our only sustainable competitive advantage over our competition.” Jack Prim

  4. Who is this Barbara Khozam lady?

  5. hi Beginning

  6. #$%&@%$^#%$#&!!!! Beginning End

  7. How do you treat a Guest?

  8. Five Ways to WOW Guests 1. Greet • Welcome immediately • Smile • Introduce yourself • Get and use their name • Have someone sit nextto them and explain what’s happening www.BarbaraKhozam.com

  9. Five Ways to WOW Guests 2. Inform • Give guest packet • Describe meeting roles • Explain agenda • Answer questions www.BarbaraKhozam.com

  10. Five Ways to WOW Guests 3. Involve • Sign guest book – at minimum, get name, phone number and email address • At beginning, introduce themselves and tell why they are there (Listen carefully) • Participate in Table Topics • At end, ask for their opinion, feedback www.BarbaraKhozam.com

  11. Five Ways to WOW Guests 4. Laugh • Have fun • Watch their body language during the meeting • Make evaluations helpful and supportive (and fun!) www.BarbaraKhozam.com

  12. Five Ways to WOW Guests 5. Follow Up • Before they leave, review next steps, show application • Email and/or call within 24 hours (If you have the address, mail a thank you card) • Add to communication channels – Facebook, Newsletter, etc. www.BarbaraKhozam.com

  13. Five Ways to WOW Guests Other www.BarbaraKhozam.com

  14. Good news! • You have guests! Even Better News…. • When you treat guests right… www.BarbaraKhozam.com

  15. Welcome to Toastmasters!

  16. Thanks from Barbara Khozam Barbara@BarbaraKhozam.com www.BarbaraKhozam.com

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