InteliWISE inteliwise How Web3.0 Conversational Agents

1. InteliWISE www.inteliwise.com How Web3.0 Conversational Agents will optimise customer care costs and boost e-sales? 1 • InternetWorld, April 2008

2. Company Background Founded in 2005 We were pioneers in Internet: some of us established a portal a few months after Yahoo. We have now more than 30+ highly qualified experts in IT, Knowledge Engineering, Sales and Marketing; and billions of esourcing agents waiting to help you. Big picture: Internet 3.0 Industry Next generation of internet with will be based on Artificial Intelligence solutions Online business processes will rely on intelligent technologies and will require natural user interface Surging market: Online Customer Service automation will be increasing by up to USD 2.9 bn until 2010 (Jupiter Research), InteliWISE Pioneering solutions Company developed solutions to optimize processes of on-line customer care and electronic sales through Artificial Intelligence, best–of–class Web 3.0/Semantic technologies; The Company’s solutions, including Intelligent Web-self-service, e-Service, Web Information Centre are employing virtual agents: consultants and salespersons, providing the exceptional, natural users’ experience. Company carried out the first successful client implementations: LOT Polish Airlines, The Crowley Group, Carolina Medical Centre and Public TV; Company’s US patented technologies Artificial Intelligence reckoning engine, based on semantic web concept and neural networks algorithms; Natural language processing engine, based on multi - source knowledge bases; Text - to- speech technologies and possible Speech - to - text integration; Dynamic, context-based video animation engine; Competitive advantages: Multi-Channel, Highly Scalable, Functionally Rich, Enterprise Class, Full On - demand solution Partnership in place to secure roll- out to the USA & EU markets Asseco/ Prokom Group – the 6th largest leading software house in Europe

3. Rewards & Media about us Newsweek, August 2007 „[…] InteliWISE have created one of the most interesting avatars on the AI market.” Przekroj, August 2007 „[…] Don’t be surprised if one day you are served perfectly by an intelligent avatar from InteliWISE - on the street…” Media & Marketing, July 2007 „[…] virtual consultants do not hesitate and are not shy to grab the attention of web users and passers-by” Medals & Rewards 2007 Best Website, WebStarFestival 2007; The Award on Technicon Innovations Fairs 2007; ComputerWorld „The Most innovative Broadband Product 2007”; Selection: The Baltic Challenge 2007

4. Problem & solution we employ AI to your e-business Our Technology brings a breath of fresh air and smart solutions to tough problems

5. The Problem Users’ Problems • Lots of data on-line, but little information relevant to the user; the logic of the interface does not matchthe user‘s intentions; • 54% of standard site search-engine users are not content with the quality of the information they access; • It can take hours or days to get a relevant response via e-mail; • 68% of users are most frustrated when they cannot interact with a live KNOWLEDGABLE human consultant; Companies’ Problems The average cost of human contact with customers is extremely high, with the potential for personal problems to negatively impact the consistency of quality of customer experience. • An online sales conversion success rate of less than 1%; • The majort challange : • How to align online communications & processes with increasing demand for consitent ‘human – friendly’ approach? • Source: Harris Interactive Report CER 200, Jupiter (Media Metrix) Research 2004, Internet Retailer 2004, McKinsey 2005

6. The Problem WWW PROBLEM: COMPLEXITIES „vast amount of data - difficult to find relevant information” Call Centre email PROBLEM: COST „the average cost of customer service via phone is 3 times higher than via email” PROBLEM: TIME AND RELEVANCE „receiving an answer to my email or inquiry takes ages”

7. How does consumer search? We employ AI to your e-business

8. Solutions we employ AI to your e-business Our clients are happy to use our solutions...

9. InteliWISE Solution

10. Implementation examples Welcome in the Bank . I’ll verify you as our client. What’s your Citibank ID: 33807547 What’s your PIN code **** Additional question: what’s your dog’s name? Burek Ok! You are logged in! I have an arm ache, want to see a doc. OK. Dr Jim Ray is an arm specialist at our clinic. Visits are possible on Wed. and Fri. When would you like to come? Friday I’ll book a visit between 12:00 a 16:00. Your name pls …… Hi Andrew! Nice to meet you again. How was your last flight to L.A.? We have brand new fares to Chicago now, would you like to take a look? Welcome! I am your virtual assistant, I will help you to finalize your transactions ............

11. InteliWISE Solution • The Perfect Employee - cloned • Always ready to help • Available 24/7 • Never ill • No holiday • Consistent quality for every customer • Always right • If doesn’t know, will direct to human assistance • Remembers every customer & every interaction • Learns continuously from conversations

12. InteliWISE Solution • 3 layers of technology that deliver Natural Language Processing + interactive ‘human - friendly’ interface VISUAL • unique VIDEO - based on rendered 18 video sessions of the real actor captured, • lips synchronized with voice and text, • interface shows results from Wiki, RSS and other sources. VOICE SYNTHESIS • Strings from knowledge bases are converted into MP3 files, • The use of the most advanced T2S (male, female, Polish, English etc.) • synchronization with lip-synch KNOWLEDGE BASE - NLP / Semantic ENGINE • ENGINE based on multi-layered semantic engine • Unique combination of Basic Knowledge Base (ego) and customized Client Knowledge Base, • Black box will be enabling import data from external databases, • More AI will support learning process.

13. InteliWISE Solution Company’s Web applications & systems How does the System work? we employ AI to your e-business Customer Care solutions InteliWISE Avatar CRM Relevant response InteliWISE eMail CMS = + Faster & more Easily found InteliWISE Self-search Web enabling Applications Marketing & Sales Enabling solutions InteliWISE Live chat

14. Knowlege model Installation context Interlocutor context Knowledge Bases Conversation context Inquiry context Client Dialogues Chat scenarios Dedicated Topic Base glossary InteliWISE Knowledge Bases Topic Knowlege Bases • finance • stock exchange RSS channels WWW service Standard InteliWISE channels Clients’ Website Standard „Human” Base • chat • virtual ego Dedicated Clients channels External Websites Wikipedia we employ AI to your e-business Knowledge Base Knowledge context InteliWISE Avatar External Data Sources

15. InteliWISE Value proposition • It’s a new users’ experience in search and information retrieval- via the natural interface on business & e-commerce sites; • Serving unlimited # of clients simultaneously, automatically, in real time, with a high standard of quality; • Reducing up to 70% of on-line Customer Support load; • Increasing lead conversion rates through the contextual assistance of agents; • Significant economic benefits for customer service operations’ budget; • Increase e-business Return On Investment; • Maximize marketing campaigns through high profile interactive tools.

16. Multimedia platform • InteliWISE solutions are provided onmobile and internet multimedia platforms, enabling universal adaptation in the field of user-application communications: • Web sites • New, revolutionary, human-friendly interface that interacts with on-line customers using natural dialogue; • Interactive stand • A revolutionary approach to on-site technologies & devices that helps people to communicate with information giving machines, thanks to its life-size human visual emulation; • Mobile • A personalized mobile interface that serves and supports video services based on UMTS/ 3G; • Widget • A simple, yet powerful tool which helps to improve communication with a PC.

17. Products – stand Electronic stand with the Virtual Employee

18. Success story: problem Leading Central Europe Airline with millions of passengers each year Re-done Website & massive advertising campaign Users still hanging on calls with call center agents – rapidly rising cost

19. Success story: solution Airline Website Website supported with Agent (users just type in questions in their own words) InteliWISE Conversational Agent (it’s really hard to find the needed info) + Video – talking Agent with stewardess visualization Knowledge Base with + 2,000 ‘natural’ options of ‘how to ask questions’ Dialogue that reflected traditional call center process of serving customers

20. Success story: results

21. Success story: results Up to 70% of electronic contacts reduction +80% of queries resolved without human interventions Unlimited number of conversations simultaneously Feedback on how people formulate questions helps to optimize Website

22. Market – clients’ statements we employ AI to your e-business “Handling over 500 complex dialogues daily, reaching 85% effectiveness in online customer service after a very short time, the Virtual Stewardess proved to be the best choice for LOT, helping online clients with quick and accurate answers about our services and products. An excellent, intelligent FAQ.” R. Dutkowski, Ecommerce Executive, LOT „The installation of an innovative device with a promotion ability in this building is not accidental. There is an emerging financial center in Poland, where companies with short history and vision, can find finance for their further development..” Citation from press information, Beata Jarosz, GPW in Warsaw www. newconnect.pl "Simultaneously dealing with hundreds of online requests makes Customer Support a serious task. Intelligent Avatars are the future of Customer Care, by intrusively and intelligently delivering reliable solutions, helping consultants get tasks done.” M.Waszczyk, VP, DLF “Enhancing our ability to serve online clients, even when we’re off-site, adding the amazing experience of watching yourself virtualized, ‘on duty’ 24/7 on the web makes web intelligent avatar solutions a great asset and a must-have”. D.Szara, Marketing Executive, Carolina Medical Center

23. Executive summary • Our solutions • At InteliWISE we believe that we are about to witness a revolution in the way the Internet is used; • InteliWISE provides award – winning, best – of – class intelligent business software solutions to optimize the processes of online customer care and electronic sales, using AI including semantic technologies (Web3.0); • The Company’s solutions, include Virtual Salesperson, solutions for virtual helpdesks; • Our solutions are based on: our patent pending Natural Language Recognition Engine, coupled with context, dynamic video & speech synthesis/ recognition. • Benefits • Enhanced users’search experience for information and offers – for business & e-commerce Web sites; • Greater engagement in customer care –intuitive assistance for less skilled Web users; • Higher sales convertions thanks to virtual sales agents which prompt contextually. • Success stories • Our solutions have enabled automation of up to 70% of contact center contacts with +80% of correct answers. • Value proposition • InteliWISE provides proven solutions to be used in client’s multiplatform marketing communication, online processes and automatization of customer care & intranet system.

24. Contact Thanks for your interest! Please pass questions to: MarcinStrzałkowski; Sales, partnerships mst@inteliwise.com +48 506 66 33 22 MarekTrojanowicz; Technology, design marek.trojanowicz@inteliwise.com +48 600 311 200