2006-2007 Information Technology Strategy

1. 2006-2007Information TechnologyStrategy Tom Sawyer Acting Vice President March 6, 2014

2. 2006-07 IT Strategy • Build on strengths • Improve relationships • Pursue community partnerships • Incorporate feedback • Implement current initiatives • Improve service and offerings

3. 2006-07 IT STRATEGY Build on strengths Improve relationships Pursue community partnerships Incorporate feedback Implement current initiatives Improve service and offerings

4. BUILD ON STRENGTHS • Network infrastructure • Data Center operations • PeopleSoft implementation • Technical expertise and staff • Help Desk • Video production • Design, graphics, photography

5. 2006-07 IT STRATEGY Build on strengths Improve relationships Pursue community partnerships Incorporate feedback Implement current initiatives Improve service and offerings

6. IMPROVE RELATIONSHIPS Ongoing meetings with: • Provost • VPs • Deans • Senates (Faculty, Staff) • SGA • Schools and departments • Advisory groups (ATC, STEC)

7. 2006-07 IT STRATEGY Build on strengths Improve relationships Pursue community partnerships Incorporate feedback Implement current initiatives Improve service and offerings

8. PURSUE COMMUNITY PARTNERSHIPS • Connect Kentucky • No Child Left Offline • EBS Broadcast System • Project Women • Kentucky Post SecondaryEducation Network (KPEN) • Regional Optical Network • Tele Health

9. 2006-07 IT STRATEGY Build on strengths Improve relationships Pursue community partnerships Incorporate feedback Implement current initiatives Improve service and offerings

10. INCORPORATE FEEDBACK • Customer satisfaction surveys • Spam • Wireless • Focus groups • Web • Usability studies • Web

11. 2006-07 IT STRATEGY Build on strengths Improve relationships Pursue community partnerships Incorporate feedback Implement current initiatives Improve service and offerings

12. IMPLEMENT CURRENT INITIATIVES • Delphi Learning Center • Research and academic computing • Mobile Connector for GroupWise • Media support • Classroom technology • Courseware • Class Paks

13. IMPLEMENT CURRENT INITIATIVES • Enterprise solutions • Benefits administration • iStrategy (data warehouse for analytical reporting) • Digital printing enhancements • Copier management • Video production • Design, graphics, photography • Desktop support • Server hosting

14. IMPLEMENT CURRENT INITIATIVES • NetMail to GroupWise migration • Student email for life • Integrated course registration / book ordering • Wireless printing • Security for student networking • Web environment enhancements

15. IMPLEMENT CURRENT INITIATIVES • Blackboard Content Management (Delphi) • Portal Upgrades (Communications & Marketing) • iStrategy (Institutional Research)

16. 2006-07 IT STRATEGY Build on strengths Improve relationships Pursue community partnerships Incorporate feedback Implement current initiatives Improve service and offerings

17. IMPROVE SERVICE AND OFFERINGS • Improve spam solutions • Expand wireless • Single point of contact • New IT website • Expanded online IT store • Research & academic support • Voice over IP (VoIP) phone upgrades • Design and print services

18. IMPROVE SPAM SOLUTIONS FACTS • 1M pieces of mail received daily • More than 70% spam • Hundreds of complaints weekly IMPACT • Productivity • Data storage • Delayed delivery of legitimate mail

19. WHAT WE’RE DOING 30-Day Trial of Outsourced Vendor • Spam stays outside of university systems • 95% accurate SPAM filtering • Increased virus protection Advantages • No need to apply GroupWise / Spam Assassin rules • Spam quarantined outside of university network • Less spam in your mailbox • Manage spam easily

20. UNIVERSITY-WIDE SPAM SOLUTION

21. NEW IT WEBSITE • Refined, customer-friendly interface • Comprehensive index, system status, and directory of online forms • Quick start guides featuring service/application descriptions • Expanded search capabilities by: • Service • Category • Customer category • Locate pages by service offering

23. EXPANDED ONLINE IT STORE • Consolidated online and campus resources • Expanded to include: • Software (discounted and free) • Accessories & peripherals • Other products and services

25. RESEARCH & ACADEMIC Areas of growth and focus • High-performance computing • Grid computing • Research data storage • Research networks • Consulting and support

26. VOIP - HELPING YOU STAY CONNECTED • Leading technology to boost your productivity • Features you requested • Ongoing upgrades through 2007 • Hands free capability • Caller ID with name • Call waiting and forwarding • Call logs (missed, placed, received) • University directory at your fingertips

27. DESIGN AND PRINT SERVICES • Introducing digital print technologies to university community • Offering innovative, personalized printing to enhance UofL marketing efforts • Providing a single source for all printing and publishing needs

28. FUTURE • Enhanced mobile applications • E911 • Expand identity management • Improved data management • Desktop standardization and support • IP Video

29. LINKS / REFERENCES • VoIPhttp://www.louisville.edu/it/voip/ • IT Webhttp://www.louisville.edu/it/ • IT Web Supportwww.louisville.edu/it/helpdesk • Spamhttp://www.louisville.edu/it/spam • IT Store https://www.louisville.edu/it/itstore

30. SINGLE POINT OF CONTACT Information Technology Phone Support: 852-7997 Web Support: www.louisville.edu/it/helpdesk IT Web: www.louisville.edu/it/

31. QUESTIONS?