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T HINK P LUS S ERVICES P ORTFOLIO

INSTALL & DEPLOY. Rolling out large number of systems? Let us do it for you. PROTECTION. Protect your mobile investment starting at pennies a day. WARRANTY. Upgrade your warranty to best suit your business needs. T HINK P LUS S ERVICES P ORTFOLIO.

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T HINK P LUS S ERVICES P ORTFOLIO

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  1. INSTALL & DEPLOY Rolling out large number of systems? Let us do it for you PROTECTION Protect your mobile investment starting at pennies a day WARRANTY Upgrade your warranty to best suit your business needs THINKPLUS SERVICES PORTFOLIO Services Portfolio Think Ahead – Services that for pennies a day help you get the most out ofthe Ultimate Business Tool Managed Services Enhanced Services Deployment IMAC Protection Services Protection Services Warranty Upgrades and Extensions Upgrades Basic Services Base Warranty PS Coverage 040607

  2. WHAT DO WARRANTY, PROTECTION AND INSTALL & DEPLOY OFFER? Enhance or extend your hardware service coverage by using one of our many offerings. • What do Upgrade Services cover? • On-site and courier service delivery • Includes upgrades for 2, 3, 4 years and 5 years • Includes post warranty upgrades for 1 and 2 years Warranty coverage designed with you in mind Proactively address unexpected IT expenses for replacing damaged equipment. • ThinkPad accidental damage coverage • Avoid costly unexpected repairs and bundle for flexibility • Maximizes system availability and mobility • Lower Total Cost of Ownership Peace of mind… for as little as pennies a day Maximize productivity and let Lenovo manage your PC rollout, setup and migration. • Installation and Deployment Services • Remain focused on strategic projects • Work with a single point of contact • Reduce business interruption and end-user downtime Tailored to meet your requirements and your constraints PS Coverage 040607

  3. Accidental Damage Offerings Sweden Netherlands Denmark Finland Norway Germany United Kingdom Ireland France Canada Spain Japan United States Italy China Hong Kong Taiwan Thailand Philippines Singapore Indonesia Australia New Zealand Currently available program Currently in development Additional Latin American, South American, and European/Middle Eastern/African countries not currently in development are in plan. Date TBD. PS Coverage 040607

  4. America’s Accidental damage only Coverage in NA Notebooks only LA – reviewing EMEA Accidental damage only Protection Services coverage in France, Italy, Germany, Spain, Ireland, Sweden, UK, Denmark, the Netherlands, Austria, Belgium, Finland, Norway, Switzerland and Greece CEMA countries priority and rollout schedule still to be determined Asia Pacific Accidental damage and theft coverage in Japan, China, Hong Kong, Singapore and Thailand Accidental damage for Australia, New Zealand, Taiwan, Indonesia and Philippines Coverage schedule to be determined for the rest of AP: Dubai (UAE), India, S. Korea, Malaysia, Sri Lanka, Vietnam Protection Services - Coverage • Note: Service Delivery (repair) for Protection Services is provided where ever Protection Services are sold in EMEA ( 15 countries cross border). • Target for all EMEA (July 2007) • Target Rest-of-World (Oct 2007) PS Coverage 040607

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