Occupational Road Risk Management – A Competitive Advantage?

1. Occupational Road Risk Management – A Competitive Advantage? Dave Wallington Group Safety Adviser BT

2. 1. Understanding the Risks and the Opportunities • Most significant area of people and financial safety related risk for BT. Direct costs c£25m p.a. • Direct potential financial payback on bottom line due to the self insurance model • Legislative changes increased focus on Driving at Work dictating the need for an effective management system to demonstrate due diligence • Increasing pressure on margins and increased competition mean cost control is critical • Desire for high performance in all areas of business practice. • Behaviour change programmes becoming a standard approach to risk management issues. • Globalisation of the business required innovative delivery mechanisms

3. BT People Strategy – Theme 5 Creating a healthy and diverse environment where excellence prospers

4. Implementation Framework Level of effort & numbers affected Primary Engagement Promotion/Education Secondary Intervention Prevention Tertiary Resolution React to problems

5. 2. How is it Structured At Risk (10%) Active Intervention Manager or Specialist Led Centrally Funded as an Insurance Programme Medium Risk (70%) Self Teach with Assessment Computer based License funding Starting Point Computer Based Allocated via R2L License funding Low Risk (20%) Voluntary Participation Computer Based License Funding

6. 3. Does Assessment Work? Cost of Assessment and Online Training less than £10 per head Cost of On-Road Solutions £80-£130 per head

7. 4. Other Considerations/ Developments • Communications Programme • Driver License Checks • O License Protection • Driver of the Year (recognition education and publicity) • Dynamic profiling using external data sources • Potential to use risk profiling in other areas of safety management e.g. work at height • Links to new technologies e.g. telematics • Improved MIS • Possible short cuts reusing existing assessment technology to deliver new programmes e.g. resilience

8. 5. Benefits • Year on year incident and vehicle damage cost reductions of about 8% per annum over the past few years. • Friends and Family Programme • External Recognition (Awards, publicity and recognition as thought leader in MORR) • Cost Savings compared to traditional approaches • Developing a management system which offers a realistic defence for criminal prosecutions and management of the regulatory environment • Green Impact through training and mileage reduction • c£15m saving on bent metal repair over the life of the programme compared to a cash programme cost of c£2.5m in a similar period.

9. 6. Future Initiatives and Developments • Discussions ongoing regarding introduction of telematics which may open up other complementary opportunities in safety management notably around duty of care • Versions 2 of the profiling tool being phased into the business over the next 3 years • Manager MIS now available, Dashboards available soon • Correlation of risk profiling data with general safety data • Online driver license checks and possible use of violations data for profiling • Extending range of Risk Coach and Risk Foundation modules • Simulator technology to enhance user experience in CBT environment • Increased focus on behaviours rather than skills • SAFED Assessors and Training • Measurement of risk potential and safety culture in the organisation

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