1 / 16

Digital Library Quality and User Expectation: Investigating Assumptions About What Is "Good Enough"

Digital Library Quality and User Expectation: Investigating Assumptions About What Is "Good Enough". Aaron Brenner Digital Projects Librarian, University of Pittsburgh abrenner@pitt.edu Computers in Libraries – April 17, 2007. An Old Cliché. pick two:. Plenty of Guidance on Standards.

janette
Download Presentation

Digital Library Quality and User Expectation: Investigating Assumptions About What Is "Good Enough"

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Digital Library Quality and User Expectation:Investigating Assumptions About What Is "Good Enough" Aaron Brenner Digital Projects Librarian, University of Pittsburgh abrenner@pitt.edu Computers in Libraries – April 17, 2007

  2. An Old Cliché pick two: Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  3. Plenty of Guidance on Standards Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  4. Implementation Quality Issues • Incompleteness of selection at collection level • Incompleteness of digital capture • Inappropriate or insufficient descriptive standard • Mistakes in transcription or uncorrected OCR • Hastily researched or inappropriate metadata • Insufficient user support Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  5. A Gentle Example: Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  6. An Uglier Example: Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  7. Even the Resource-Rich Make Compromises: Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  8. Current User Equation Appreciation for free and unique digital library content Dissatisfaction with lapses in quality > The Good News: Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  9. Users get most upset when • it’s an incorrect fact • it's personal • no one takes responsibility “There is a listing for seven individuals living in a household in the 2nd Ward of Allegheny City all with the surname "GREEN" [...] I know conclusively that the spelling of the name should be "GREER" and that the transcriber read the last letter as "N" rather than "R".  SARAH GREER is my great-grandmother and she is living with her siblings (both parents were deceased). [...] You would do a service to the GRIER descendants to make the necessary change to your database.” Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  10. Users also don’t like a lack of completeness: “I have found the census information available on your site to be invaluable. Will census information past 1880 be available any time soon?” “The atlases are also extremely useful to me. I would like to see one for the South Side around 1890 or 1900 (if one is available), as you now only cover 1872 and then there is a gap to 1916.” Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  11. Principle:Avoid presenting users one-off, incomplete, or unsupporteddigital collections Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  12. Principle:Make it easy for users to give feedback on quality issues Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  13. Principle:Give extra care to quality when you data is not visible Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  14. Principle:Quality problems linger in inverse proportion to an item’s popularity Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  15. Courtesy of Mark Phillips, University of North Texas Libraries Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

  16. Other Quality Strategies Involving Users • Run logged user queries • against a known sub-set of your data • against your complete data, review those returning no results • Look for patterns in user complaints • In collaborations, encourage “ownership” of quality with partners/users Digital Library Quality and User Expectation Aaron Brenner, University of Pittsburgh – Computers In Libraries, April 17, 2007

More Related