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Service Information Committee

Co-Chairs: Dave Zwalina Steve Douglas. Service Information Committee. SIRs 2007-2008 (www.nastf.org). SIR Website Functionality. SIR Input SIR Process Information Requester Information Vehicle Information SIR Process Website Capability Status List. SIR Input.

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Service Information Committee

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  1. Co-Chairs: Dave Zwalina Steve Douglas Service Information Committee

  2. SIRs 2007-2008 (www.nastf.org)

  3. SIR Website Functionality • SIR Input • SIR Process Information • Requester Information • Vehicle Information • SIR Process • Website Capability • Status List

  4. SIR Input • Requester information: Standard contact information and OEM Website ID if applicable. • Vehicle Information: • Year/make/model/VIN • Category (next slide) • Descriptions (Repair unable to perform, Information not available, Steps taken to obtain information)

  5. Category • OEM Special Tools • Drive-train • Computer Systems • Brakes • Body/Chassis (Collision) • Electrical Wiring • HVAC • Safety, including Airbag • Entertainment • Wheels and Tires • Training • Reprogramming • Website Navigation and Administration • Other or Non-Vehicle Specific (with text box entry)

  6. SIR Process

  7. Website Functionality • Free Form Search • Field Search: • Manufacturer • Model • System • Status • Requester • Sort by status fields • View all SIR’s

  8. Status List (Date/Time Stamp) • SIR Request Filed • SIR Request Valid • OEM Contacted • OEM Responded • Requester Satisfied • Subcommittee Review Requested • Subcommittee Review Completed • Closed – Invalid Request (reason invalid) • Closed

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