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Conflict, Cooperation, Trust & Deviance: Organizational Behavior Insights

Explore the dynamics of conflict resolution, cooperation, trust-building, and deviant behaviors in organizations. Learn about 3rd party intervention, workplace violence, bullying, aggression management, and integrity testing.

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Conflict, Cooperation, Trust & Deviance: Organizational Behavior Insights

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  1. Conflict, Cooperation, Trust, & Deviance Chapter 11 (part 2) March 17, 2009

  2. 3rd Party intervention • 3rd parties when negotiation deadlocks • Alternative Dispute Resolution – includes mediation and arbitration • Mediation – 3rd party facilitates negotiation but has no formal power. • Often ineffective. Why?

  3. 3rd party intervention (cont) • Arbitration – 3rd party has power to impose settlement. • Binding or voluntary? • Conventional or ‘final offer’? • Arb is effective, but has chilling effect on relationships and sides are less committed to settlement • Why?

  4. Deviant Org Behavior • Intentional violations of org norms, policies that result in neg outcomes. • Workplace violence – • Much attn from media, but still a rare event • Context/occupation diffs – see Fig 11.15 • Aggression is more common, less severe • Most often covert rather than overt • What is a likely antecedent?

  5. Workplace Bullying • Bob Sutton’s recent bestseller “No Asshole Rule” • Examples of orgs that don’t tolerate bullies • IT company calculated “TCA” (Total Cost of …) • Based on what? • How much? • Sutton concludes that 1 per office is okay • Why?

  6. Managing Aggression • Through screening • Personality tests • Example? • Discipline/punishment – climate issues • Focus on procedural justice when imposing unfavorable decision • Structural component – • Social component -

  7. Integrity Testing • Selection component • Levi Strauss example (El Paso plant) • wanted to reduce ‘unproductive work behaviors’ (fighting) • Hogan Personality Inventory was used – • How?

  8. Integrity Testing • HPI is example of covert test – measures constructs linked to aggression • (rather than overt questions) • Concept of continuum of counterproductive behaviors (workplace delinquency), • includes theft, lying, sabotage, absenteeism • How was it validated?

  9. Glomb (2002) Aggression study • In-depth interviews with employees about ‘angry incidents’ at work • Usually attributed incident to several factors: • Job stress (hectic/stressful day) • Frustration (w/person or job) • Job-related conflicts • Individual factors (personality) • Perceived threat (power struggle) • Perceived injustice (of others, policy)

  10. Glomb (2002) • Questionnaire sample – 115 manufacturing ees • Asked about aggressive behaviors as target and aggressor • What were the most frequent behaviors? • Pattern of escalating aggression • Murder 9 to 5 Video • Case of Larry Jasion, postal worker who murdered coworkers in Dearborn, Mich. (1993)

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