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G-Series Hardware Service Training

G-Series Hardware Service Training. John Shannon Technical Marketing Engineer AiO Customer Satisfaction San Diego Telnet 655-4626. Agenda - Questions What is it? How is it made? How do you operate it? Why does it work? How do you determine if it works? How do you keep it running?.

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G-Series Hardware Service Training

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  1. G-Series Hardware Service Training John Shannon Technical Marketing Engineer AiO Customer Satisfaction San Diego Telnet 655-4626

  2. Agenda - Questions What is it? How is it made? How do you operate it? Why does it work? How do you determine if it works? How do you keep it running?

  3. What is the G-series? Lab Project Name “Avalon” Flatbed All-in-One/Copier Device Highly Leveraged Replacement for the R-Series Four Major Configurations Color Copier - Copy Only G55 - Print/Scan/Copy G85 - Print/Scan/Copy/Fax G95 - Print/Scan/Copy/Fax+ (Network & Duplex)

  4. Target Customer • Full Time Home Office • Small Offices Outside the Home • Customer Needs Full Features and Top Performance

  5. Differences/Similarities to R-Series • More Sophisticated SW • Windows 95/98/NT4.0 (SP3 or higher) and Windows 2000 • Parallel and USB Connectivity • New Control Panel User Interface • JetDirect 170X Network Connectivity & Duplex Printing* • *Both standard on G95, and optional on others.

  6. Differences/Similarities to R-Series • Color Fax (G85/G95) • Integrated LIU • New Fax Module • New Scan Module • New Print Mechanism (DeskJet 970 Series) • New External Plastic Pieces

  7. “G-Series” Family

  8. What Goes in the Box? • Phone Cord (country specific) • Power Module (auto-ranging) • Power Cord (country specific) • IEEE-1284 Parallel Cable (No USB) • Print Cartridges (one black/one color) • •Localization Kit (country specific) • - Users Guide & 3rd Party SW • Setup Guide (country specific)

  9. Print Cartridges in the Box

  10. C6736A (OJ G55) C67XXA #XXX C6738A (OJ G55xi) Configuration Required • “Magic Box” Configuration • Remove Fax Keys (Non-Fax Units) • Fax Module (Fax Units) • LIU (Fax Units) • Corner Cover + Screw • ADF or Document Lid • ADF or Document Lid Badge • Control Panel Bezel • I/O Cover (Copier) • Telecom Label C6737A (OJ G85) C6739A (OJ G85xi) C6740A (OJ G95) C6743A (CC 180) C6744A (CC 280) C6741A (CC 190) C6742A (CC 290) G-Series Family Completion Process Production (IPG-AO) Postponement/Differentiation (DC) Localization(DC) • Add localization materials, packaging • Single FPU coming off end of line (C6734A-001) • Basic configuration (Fax Keyboard, No Fax Module or LIU, No Corner Cover) • Shipped in bulk-pack configuration to DCs worldwide • Configure for Required SKU Single FPU (C6734A-001) Box Contents • User’s Guide • IEEE Cable • HP / 3rd Party Software CD • Fax Speed Dial Label Kit • Setup Poster • Power Cord • Power Supply Box • Ink Cartridges • Duplexer (G95) • Jet Direct Box (G95) • Legal Tray

  11. Magic Box SettingDerivativePromotion 1 G55/G85 Fax Module 2 G55xi/G85xi Fax Module 3 CC190/CC290 ADF 4 CC180/280 ADF 5 G95 N/A

  12. PDE AHMO APDO Distribution Centers • Receive Bulk Pack FPU • Complete Unit • Convert Unit to Appropriate SKU • Box and Localize • Ship to Customer Distribution Strategy ADFO ADF Bulk Pack (Woodland) FPU Bulk Pack FPU Bulk Pack ADF Bulk Pack FPU Bulk Pack ADF Bulk Pack Planstrat.ppt

  13. - AmoDF Supported Options - OfficeJet G-Series (5 Options) Planstrat.ppt

  14. - PDE Supported Options - OfficeJet G-Series (26 Options)

  15. - PDE Supported Options - OfficeJet G-Series

  16. - PDE Supported Options - OfficeJet G-Series

  17. - PDE Supported Options - OfficeJet G-Series

  18. - APDO Supported Options - OfficeJet G-Series (9 Options)

  19. - APDO Supported Options - OfficeJet G-Series

  20. Physical Characteristics

  21. Warranty Details • 1 Year Limited Hardware Warranty • EPUD 6 where possible (RRR) • 1 Year Technical Support • 90 Day Software Media Warranty • • Support pack # H5467A/E (USA)

  22. Customer Installation • Step-by-Step - Large Setup Sheet • • Country and Language Selection Process • • Pen Alignment Required

  23. General Hardware Overview • Print Mechanism • Power Module • • IEEE-1284 parallel I/O • • Line Interface Unit (LIU)

  24. Line Interface Units

  25. Front Panel User Menu • Menu Navigation and Selection • • Copy Setup • • Fax Functions • • Print Reports • Speed Dial Setup • • Basic Fax Setup • • Advance Fax Setup • • Maintenance

  26. Front Panel Details • General Button Layout • 2-line LCD • • New Scan / Copy Buttons • • New Fax Resolution Button • Non-Sticky Selections

  27. LAB #1 USING THE FRONT PANEL

  28. Power Off/On Resets

  29. Ready State Button Presses

  30. Ready State Button Presses

  31. Ready State Button Presses

  32. Specialty Settings • The Power Save Mode (Standby) time can be changed from the Maintenance Menu. • 2400 dpi printing can be set from the print menu.

  33. Service Menu • The Service Menu : • Displays Firmware Revision • Provides Access to Parameter Values • Enter/Change Serial Number

  34. Service Menu • The Service Menu : • Set All Country Parameters • Set Language • Reports Menu

  35. Service Menu • The Service Menu : • Display LIU Type • Display PCA Revision • Display Last Error Code

  36. Service Menu cont. • The Service Menu : • Display Service ID • Continuous ASF Pick

  37. Service Menu cont. • The Service Menu : • Test Carriage • Test Paper • Test Service

  38. Service Menu cont. Test Sensors Default ValueSensor Aspect0 D = Pen access door sensor0 L = ADF document loaded sensor 0 E = ADF trailing edge sensor0 P = Top and End of Page Sensor (OOPS)1 W = ADF width/landscape sensor

  39. Service Menu cont. • The Service Menu : • Test LEDs • Test LCD.

  40. Service Menu - Reports • Extended Self-Test • Proves Electro-Mechanical Functionality • Indicates Connectivity and Configuration • Demonstrates Printing and Alignment • Lists Page Count, Model, Serial Number, and Service ID

  41. Service Menu - Reports • Configuration Report • A Four-Page Report Listing All Valid Configuration Parameters • Parameter Number • Brief Parameter Description • Current Value (Country Specific)

  42. Service Menu - Reports • Fax Trace Report • Details T30 Communication History • Each Protocol Event Includes: • Event Timing • Event Direction (<- received, -> sent) • Power of signal (dBm) • T30 Event Name (acronym) • Data String Sent

  43. Service Menu - Reports • Counter Report • Lists All Tracked Events. • Usage Data Examined For Required Proactive Repair or Refurbishment. • A Full Reset Sets Most Counters to Zero.

  44. Regulatory Menu • Transmit Test • Monitor Test • Ring Detection and Cadence, CNG Detection, Signal Power and Telset Loop Current • LIU Test

  45. LAB #2 USING THE FIRMWARE TOOLS

  46. Theory of Operation • Print Mechanism • • Automatic Document Feeder (ADF) • • Scanner • Operation How Sensors Work

  47. Print Mechanism • Comparison to R-Series • Similar Service Station • No ZASSA • Improved Precision • Improved Print Quality • Automatic Pen Alignment

  48. Print Mechanism • Near Identical to DeskJet 970 Basic DJ970 Printer Basic G-Series Mech Order-able - Case Parts (Cheeks) - Main PCA (vertical mount) - Internal Power Supply - Combo Cable - Output Cover (no tongue) - Case Parts (Cheeks) - Combo Cable - Output Cover* (tongue) - Interconnect PCA - Gear Guard* Common Denominator * Being Backwards Leveraged into DJ 970

  49. Black Warmup TOE Find Black Bidirectional Color Bidirectional Pen to Pen Primary Vertical Secondary Vertical All Pen Calibration

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