1 / 11

Kathy Valderrama Jim Lee Cap Gemini Ernst & Young

Kathy Valderrama Jim Lee Cap Gemini Ernst & Young. Building Successful Communities of Practice KM World 2001. Objectives. Communities of Practice Sustaining Communities of Practice Success Stories. Creating. Creating Communities. Activities. Deliverables. Examples. Obtain sponsorship

janus
Download Presentation

Kathy Valderrama Jim Lee Cap Gemini Ernst & Young

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Kathy ValderramaJim LeeCap Gemini Ernst & Young Building Successful Communities of Practice KM World 2001

  2. Objectives • Communities of Practice • Sustaining Communities of Practice • Success Stories Creating

  3. Creating Communities Activities Deliverables Examples • Obtain sponsorship • Conduct visioning session • Long term perspective • Set goals and priorities • Community/business goals • Knowledge management goals (KM Plan, Metrics) • Develop value proposition • Identify the players

  4. Creating Communities - Deliverables Activities Deliverables Examples • Vision document • Knowledge management plan • Value proposition • List of players in the community

  5. Creating Communities - Examples Activities Deliverables Examples • Vision document — list long term description of the group: where do we see this group in 5 years? • Knowledge management plan — list of goals and priorities of the business and community — specific, trackable and measurable • Value proposition — how will this community help the business become more successful and increase productivity overall? • List of players — Sponsor, Community Manager

  6. Sustaining Communities Activities Deliverables Examples • Conduct periodic review of KM plan • Involve sponsor • Revise and adapt plan as the business changes • Give rewards and recognition • Recognize innovation as key to business success • Solicit feedback • Surveys, focus groups

  7. Sustaining Communities - Deliverables Activities Deliverables Examples • Revised Knowledge management plan • Survey • Metrics/scorecards • Rewards/recognition ñ memos, performance review

  8. Sustaining Communities - Examples Activities Deliverables Examples • Thank you message to those who contributed to the community’s knowledgebase • Survey mailed to all community members asking for their feedback • Quarterly review of knowledge plan with sponsor • Identify improvement opportunities using metrics on community usage of knowledge bases

  9. Symptoms of Low Performing Communities • Low level of communication and collaboration • Low business results • Not a team based activity • Content is not consistently managed

  10. Community Success Stories • Business Value Achieved • Faster response time to clients • Lessons learned for use throughout the organization • Faster implementation time for projects • Lower costs • Content ready-to-go for re-use by others • Shorter time to market • Improved quality in work and deliverables

  11. Questions?

More Related