Session 12 Volunteer Training Process

1. Session 12Volunteer Training Process

2. Create list of opportunities Match up to gaps in organizational chart Explore avenues of advertisement Current volunteers In office Churches: liaisons Volunteer Training ProcessPhase I: Recruitment (PR & MS)

3. Meet, in office, with interested volunteer within one week of initial contact Have them complete application after interview Following reference check, review of application, plug them into a scheduled appointment, “First Experience” Allows them to see and “get hooked” from the beginning Allows you to know they are available during regular appointment times Explicit instructions MUST be given to new volunteer not to contribute anything to appointment; only there to observe. They can ask questions once patient leaves. Volunteer Training ProcessPhase II: Relationship Development(PR & MS)

4. Volunteer Training ProcessScheduling the Medical Professional • May need to be more flexible with medical staff • Professional • Work schedule varies • Availability changes • Try to place them on consistent team • Same day/time helps with relationship and team building

5. Phase III, Part A: Orientation to general patient services, SLM Delivered at first visit, assignment for each week Department Leader will need to add additional materials to SLM packet, from supplements provided by CompassCare Volunteer Training Process Phase III: Training (PR & MS)

7. Phase III, Part B: Basic Ultrasound skills acquisition In-House: Radiologist, MD, Sonographer, NM Outsourced Training Volunteer Training Process Phase III: Training (MS)‏

8. Phase III, Part C: Skill Development and proficiency Volunteer Training Process Phase III: Training (PR & MS)‏

9. Volunteer Training ProcessMS Staff File Contents • Application • Resume • Professional Licenses • Copy of training • Training Checklist • Review questions for each module • Professional Development Plan • Educational Record

10. Ongoing coaching/feedback Weekly communication Quarterly Department Meetings Regularly Scheduled Volunteer Observations Professional Development Plan Articles, websites, seminars, books Volunteer Training Process-Phase IV: Independently execute patient services

12. Phase III, Part A: Orientation to general patient services, SLM Delivered at first visit, assignment for each week All PR patient-contact volunteers must complete the first 4 modules. Advocates must also complete the last module, “The Seven Fundamentals” You will need to work with your Executive and Advancement Director to create the content for Module 1: Culture Volunteer Training Process Phase III: Training (PR)