Demystifying Applying Knowledge Management in UNDP

1. Bangkok Knowledge Services Team 1 Demystifying & Applying Knowledge Management in UNDP ESCAP-UNDP KM workshop 7 March 2005, Bangkok

2. Bangkok Knowledge Services Team 2 KM in a global context Basic definition KM by analogy A simplified knowledge management cycle KM viewed through the UNDP Knowledge Management Roadmap A concise summary of the meaning of KM

3. Bangkok Knowledge Services Team 3 Theories on the new economy, i.e. knowledge-based and skill-based economies A management trend A realization that knowledge can be one�s greatest asset Sharing has been proven useful, even profitable

4. Bangkok Knowledge Services Team 4 A basic definition of Knowledge Management

5. Bangkok Knowledge Services Team 5 Knowledge �Familiarity, awareness, or understanding gained through experience or study� The �K� represents the �what�

6. Bangkok Knowledge Services Team 6 Management To guide or govern the use of something or the employment of someone � The �M� represents the �how

7. Bangkok Knowledge Services Team 7 Managing knowledge?

8. Bangkok Knowledge Services Team 8 Knowledge + Management �K� is what we know �M� is how we guide it �KM� in UNDP is the creation, organisation, sharing and use of knowledge for development results

9. Bangkok Knowledge Services Team 9 Understanding KM by analogy� A Factory �Knowledge management is just a way of looking at the world of business. It is a realization that who and what you know are assets of the organization. And just like the factory you build, the machines you fill it with, the people who operate them, the inventory they build and the cash you put in the bank, your knowledge assets need to be managed for the greatest possible return on investment. � www.destinationkm.com

10. Bangkok Knowledge Services Team 10

11. Bangkok Knowledge Services Team 11 UNDP �s Knowledge Management Roadmap

12. Bangkok Knowledge Services Team 12 UNDP KM: what�s new now? Ongoing successes with SURFs, Practice focus, Networks, roster of experts, K- products (HDR, NHDRs), formalized 5% learning time�.. So what�s New? A dedicated and systematic effort, based on an approved corporate strategy with staff, aligned activities, some budget and a timeframe

13. Bangkok Knowledge Services Team 13 Corporate strategy � to position UNDP as a competitive knowledge-based service provider Target 5 focus areas Articulates specific sub-projects and costs Uses a transformational approach 18 months Implementation structure Project specific (33 sub-initiatives).User committee (field & HQ) oversight Funding Budget of $6 million was allocated in 2004 to fund the Roadmap to complement existing KM efforts

14. Bangkok Knowledge Services Team 14

15. Bangkok Knowledge Services Team 15 Content (knowledge) Development and Management Templates and standards established Identification, Capture, Creation, Sharing of K-products Networks and Communities Invigorated UNDP & UN networks Creating In-Country Knowledge Networks Facilitation of Communities of practice

16. Bangkok Knowledge Services Team 16 3. Staff development Improved Workforce Planning Learning and aligning staff with corporate focus Systems and Tools Systems integration around the world (HQ, Regional & Country offices) One internal portal with practice workspaces as entry points Search and Index Tool - Google-like search engine E-document management Taxonomy for codifying knowledge Technology and Infrastructure Connectivity Leveraging ICTs

17. Bangkok Knowledge Services Team 17 Examples of k-systems / tools UNDP corporate �Practice workspaces� http://intra.undp.org/bdp/workspaces/energyenvironment-network/ UNDP Regional �Knowledge maps� http://www.undp.org/surf-kathmandu/thematic/k-maps/mapenvironment/mapindex.html Knowledge portals E.g. ICT observatory http://ictd.undp.org/observatory/

18. Bangkok Knowledge Services Team 18 KM for what?� benefits and impact Assist us working smarter rather than harder � identify, create, capture and share knowledge systematically Improved reputation � advertising our capabilities and getting resource returns for further our development agenda Widened pool of targeted knowledge makes organisational learning more strategic Efficiency gains Improved results

19. Bangkok Knowledge Services Team 19 If the abovehas failed, maybe this helps todemystify KM�

20. Bangkok Knowledge Services Team 20 Web resources on KM theory and practice� www.destinationkm.com http://open.bellanet.org/km/ � http://www.cio.com/research/knowledge/ http://www.kmresource.com/exp.htm http://www.infoloom.com/gcaconfs/WEB/ts1423/tp1423.HTM http://www.knowledgeboard.com/ http://www.worldbank.org/ks/ http://www.worldbank.org/ks/Knowledge.html

21. Bangkok Knowledge Services Team 21 An illustration: the energy practice workspace

22. Bangkok Knowledge Services Team 22 An illustration: Asia-Pacific �Access to Justice �knowledge map�