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Demystifying Court & Case Management. Performance Measures Court Management Competencies Case Management Functions Justice Data Information Sharing International Comparisons. Workload. data stds. Business Processes (best practices). Culture. Budget. Performance. data stds.
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Demystifying Court & Case Management Performance Measures Court Management Competencies Case Management Functions Justice Data Information Sharing International Comparisons
Workload data stds. Business Processes (best practices) Culture Budget Performance data stds. data stds. data stds. data stds. Resources (Staffing, etc.) data stds. High Performance Court Framework National Center for State Courts
10 CourTools… Access and Fairness Clearance Rate Time to Disposition Age Of Active Pending Caseload Trial Date Certainty Reliability And Integrity Of Case Files Collection Of Monetary Penalties Effective Use Of Jurors Court Employee Satisfaction Cost Per Case M1… M2… M3… M4… M5… M6… M7… M8… M9… M10..
Each CourTool contains: • Definition and purpose • Methodologies and data collection • Analysis and interpretation • Strategies for presenting results • Terms you need to know
CourTool basics: • Core set of 10 concise and actionable measures • Written in plain English…clear and specific…not complicated methods • Condense decades of research into 4-6 pages • Quick reference…no lengthy reports • Highly visual and readily accessible format • Easily adapted to various court types
Performance Measurement • Need consistent performance measures at top level and at program level to: • determine over- or under-specification at either or both levels. • make optimal tradeoffs in the implementation of program best practices. • objectively identify program best practices.
Minimizing Costs • Smallest number of measures that optimize the value function. • Least expensive measures that optimize the value function. • Typical objections: • No optimal point (more information always better). • Tradeoff between efficiency and quality inappropriate.
Areas of Customer Value • Efficiency – predictable inputs • Effectiveness – predictable outputs • Quality - correctness • Productivity – outputs from inputs • Timeliness – done by a certain time • Cycle Time – done in a certain time • Flexibility - hard to operationalize
Court Management Competencies • Human resource management • Fiscal management • Caseflow management • Information technology management • Jury management • Performance measurement • Management techniques • Leadership
Case Management Functions • NCSC has documented integrated court case management system functions • Covers all case types • Includes appellate courts • Modular and extensible • Aligns with generic system designs under the hood. • Aligns better with process approach.
International CMS Functions • NCSC has identified which subset of these functions apply generically to international court systems. • Typically excludes some of the financial functions. • Need to customize processes and tasks for each country using business process modeling.
Justice Information Sharing • XML-based technical standards for message exchange • U.S. data and document standards • Global Justice XML Data Model • Information Exchange Package Documentation • National Information Exchange Model • European data and document standards
Resources • High Performance Courts & CourTools www.ncsconline.org/D_Research/CourTools/ • Court Management competencies www.ncsconline.org/D_ICM/icmindex.html • Case management system standards www.ncsconline.org/D_Tech/standards • U.S. justice technical data standards it.ojp.gov/index.jsp
Contacts • Tom Clarke 757-259-1870 tclarke@ncsc.dni.us • Heike Gramckow 703-841-5624 hgramckow@ncsc.dni.us
