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Listening Skills

Listening Skills. Importance of Listening Skills. In daily communication we spend our time as follows: Writing 9 percent Reading 16 percent Speaking 30 percent Listening 45 percent. Problems with Ineffective Listening.

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Listening Skills

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  1. Listening Skills

  2. Importance of Listening Skills • In daily communication we spend our time as follows: • Writing 9 percent • Reading 16 percent • Speaking 30 percent • Listening 45 percent

  3. Problems with Ineffective Listening • Poor listeners are perceived as less intelligent. • In some careers, life and death situations are determined by an employee’s listening skills. • Ineffective listening costs the company

  4. Hearing • Hearing occurs when your ears pick up sound waves being transmitted by a speaker. • Hearing is an INACTIVE, INVOLUNTARY process.

  5. Listening • Listening involves recognizing, understanding and accurately interpreting messages received. • Listening is an ACTIVE, VOLUNTARY process which requires ENERGY.

  6. BARRIERS • Physiological • Hearing Impairment • Speaking-Thinking rate • Environment • Physical • Message Overload • Attitudinal • Prejudices • Pre occupation • Casual attitude • Egocentrism

  7. Goal Setting for Interactive Listening • Identify Objectives • What must I get out of this message? • What would I like to get out of this situation? • What should others get out of my listening to them? • Listening Style • Four types of listening: information, enjoyment, evaluation, and feelings • Listening Approach • Four approaches to listening: Discriminative, Comprehensive, Critical, Active

  8. Communication Competence: Interactive Listening • Interactive listening is an ongoing, complex, and dynamic process. • Guidelines to becoming an interactive listener: • Motivation & Preparedness • Objective • Talk less • Ask questions • Use nonverbal behavior • Avoid boredom

  9. Dismantle The Three D’s • Distraction • Focus on the speaker • Take notes to stay on track • Disorientation • Simply information to its basic level • Focus on main points • Defensiveness • Understand that its not about “you” • Ask objective questions to self about content

  10. Improve Listening Skills Challenge: Calling the subject uninteresting Criticizing the speaker’s delivery Disagreeing with the message Suggestion: Shift for practical information Concentrate on the Message Hear the person out before judging

  11. Improve Listening Skills (cont’d) Suggestion: Listen for main ideas Be flexible in note taking Challenge: Listening only for facts Trying to outline a disorganized talk

  12. Tips For Speaker • Empathize • Adjust with delivery • Use Feedback • Clarity • Be Interesting

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