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SME WEB-Session OpenScape Office V3 Customer Value Story

SME WEB-Session OpenScape Office V3 Customer Value Story. Rolf Müller, VA SME MIC February 16, 2011. OpenScape Office. Customer Presentation. Agenda. Communication is changing…. 1. Our Offering. 2. Deployment. 3. Use Cases. 4. Best practices. 5. Next steps. 6. Agenda.

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SME WEB-Session OpenScape Office V3 Customer Value Story

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  1. SME WEB-SessionOpenScape Office V3 Customer Value Story Rolf Müller, VA SME MIC February 16, 2011

  2. OpenScape Office Customer Presentation

  3. Agenda Communication is changing… 1 Our Offering 2 Deployment 3 Use Cases 4 Best practices 5 Next steps 6

  4. Agenda Communication is changing… 1 Our Offering 2 Deployment 3 Use Cases 4 Best practices 5 Next steps 6

  5. Communication is changing MSN Messenger Chat - that allows you to keep in touch with your family and friendsEmail Integration – have all your conversations and contacts in one place Presence - that allows you to see if your friends are online Voice / IM Chat - that lets you communicate and chat instantly Apps – download and use them to make your life easier SMS - Quickly talk and chat with friends on the go and receive instant feedback What are you using for Business? No real integration between PC and Communications Phones just talk - PC just compute … and they don‘t work together No way to instantly chat by voice or IM No ability to keep track of colleagues You are missing out!!!

  6. DeviceInterworking Drag & Drop Conferencing Personal Auto-Attendant Wouldn‘t it be amazing to have… Presence - that allows you to see if your colleagues are available Voice / IM Chat - that lets you communicate and chat with your colleagues and business partners Outlook Integration – Have all your emails, voicemails, messages and faxes integrated on your desktop Smartphone – Use your preferred mobile device and integrate it into your daily business life And have even more ? All in a single solution! Providing all these services in a easy to deploy product, Business grade features integrated in a All-in-one solution Seamlessly across multiple office locations

  7. Communications TodayWhy your technology may be let you down Cross-site employeecommunication &collaboration Rising customer service expectations Increasing relianceon communication &collaboration to conduct business Dissatisfied Customers Less productive & unhappy employees Mobility becoming increasingly fundamentalto business Employees demand the same communication capabilities as in theirpersonal lives Growing range ofuncoordinated communicationstechnologies

  8. Communications TodayAddressing your communications challenges today & tomorrow Cross-site employeecommunication &collaboration UCC Networking Rising customer service expectations Call Me PersonalAuto-AttendantContact Center Increasing relianceon communication &collaboration to conduct business Drag & Drop Conf. Group ChatChat with 3rd party IM Dissatisfied Customers Less productive & unhappy employees OpenScapeOffice V3UC for SMBs Mobility becoming increasingly fundamentalto business Mobile ClientsOne Number ServiceCall Me Employees demand the same communication capabilities as in theirpersonal lives UC functionality onany device Social Media (IM & Pr.) SeamlessIntegration intoMS Outlook Growing range ofuncoordinated communicationstechnologies

  9. OpenScape Office Addressing the needs of SMB customers Serve your customers better OpenScape Office Uniquely simplifies communications through an “All in One” UC Solution for single and multi-site SMBs Make the smart investment in OpenScape Office and: Get more done The most complete all-in-one UC solutionpresence, telephony, mobility, conferencing, IM, voicemail, directory, fax, contact center Easy-to- access & use Intuitive clients, seamlessly integrated in MS Outlook, independent of your current location or device Easy-to- install & manage supporting single and multi-site installations, as well as virtualized deployments Lower your communication costs!

  10. OpenScape OfficeSimply the best Unified Communication and Collaboration solutions for SMBs! The most complete All-in-One UC offering for SMBs including Voice, Presence, Conferencing, Messaging, IM, Fax and Contact Center The most flexible and scalable deployment from standalone to multisite, from convergedto full IP, as appliance, on standard server and for virtualized environments The most innovative user experiencefor PC Desktops, MS Outlook, Smartphones/Mobile, Desktop-Phones Make the smart investment with OpenScape Office Get more done – Server your customers better – Lower your communication costs Page 10

  11. Agenda Communication is changing… 1 Our Offering 2 Deployment 3 Use Cases 4 Best practices 5 Next steps 6

  12. UC SocialMedia OpenScape OfficeSolution Overview Common OpenScape Office UCC solutioncombines Voice Messaging Mobility Contact Center Network Services SIPTrunking SessionControl PresenceFederation WLAN Management Call DataRecording Administration and Licensing Network-wide User Management Enhanced New OpenScape Office MX OpenScape Office LX OpenScape Office HX • All-In-One UC appliance solution • Supporting up to 150 users • Pure Software UC enabling virtualization • Supporting up to 500 users • Server-Based UC solutionfor HiPath 3000 installations • Supporting up to 500 users Click here for more information Click here for more information Click here for more information Enhanced Enhanced New Click here for more information on clients & devices

  13. Integrated Presence Visible Voicemail Fax Mailbox Drag & Drop Conferencing Live Call Recording Call Journal Favorites Directory Access Instant Messaging Call Pop-ups OpenScape Office Mobility One Number Service Personal Notifications Personal Auto-Attendant Click-to-Dial OpenScape OfficeThe All-in-one UC Solution to Your Communications Issues! OutlookIntegration Social Media Click on the different features to get more information

  14. Team Information Integrated Presence Reports Arrangeagent desktopcontrols Agent Functions Contact Center Callsvoice, fax & email Hands-freecontrols Call Pop-ups OpenScape Office Individual recordingof contact center calls OpenScape Office - Contact Center Improve First Call Resolution and Customer Service Click on slideto get more information

  15. OpenScape Office Further Enhancements on SIP Interface SIP Trunking SIP Devices • Enhanced Open SIP Architecture – open up user features • SIP devices supporting “3PCC” can be controlled by the OpenScape Office • Additional SIP features supported:caller names, blind transfer, call forwarding, call waiting, message waiting indication and distinctive ringing • 3rd Party SIP Devices certification via OpenScape Ready program • More Information how to connect SIP devices can be found on SEN wiki • Use of SIP Trunking instead of costly PSTN PRI trunks • Buy incremental capacity based on actual usage models instead of fixed PRI scheme • SIP implementation follows the SIPconnect Technical Recommendations • SIP Trunking certified with mayor carriers • More than 55 VoIP Providers haven been already tested and released • Information on our tested & released providers and process via SEN wiki

  16. OpenScape OfficeInterfaces & Integration Desktop OSWindows XP Windows Vista Windows 7 (32 & 64 bit) Server OS Linux Support Novell SUSE Linux Enterprise 11 OpenScapeOffice Interfaces& Integration Microsoft Exchange Connectivity Exchange 2003 2007 & 2010 MicrosoftOutlook Integration Outlook 2003 2007 & 2010 (32 bit) Microsoft Office Dial from any application Office 2003 2007 & 2010 CITRIX Support Citrix Presentation Server 4.5, XenApp 5.0 & 6.0 VMware Virtualization VMware Server vSphere MS Terminal Server Windows Server 2003 & 2008 (32 & 64 bit) Browser Support Firefox 3 Internet Explorer 6 & 8 Mobile Browser Support Firefox Internet Explorer Safari Open Interfaces & SDK CSTA, TAPI, LDAP, XMPP Continuous support of the latest releases & versions

  17. Agenda Communication is changing… 1 Our Offering 2 Deployment 3 Use Cases 4 Best practices 5 Next steps 6

  18. UC SocialMedia OpenScape OfficeDeployment Models Common OpenScape Office UC solutioncombines Voice Messaging Mobility ContactCenter Network Services SIPTrunking SessionControl PresenceFederation WLAN Management Call DataRecording Administration and Licensing Network-wide User Management OpenScape Office MX OpenScape Office LX OpenScape Office HX with HiPath 3000 • IP-based Unified Communication and voice pre-integrated in a single box • Up to 150 users • UC Networking with MX and LX systems (voice networking with H3K) • Pure IP/UC solution delivers Internet Telephony at an exceptional value • OpenScape Office Multimedia Contact Center starting with as few as 4 agents • Software-based Unified Communications systems on standard Linux server • Up to 500 users • UC Networking with MX and LX systems (voice networking with H3K) • Pure IP/UC solution supporting virtualization for SMBs • OpenScape Office Multimedia Contact Center starting with as few as 4 agents • Unified Communications for the hybrid world – TDM, analog, or IP • Up to 500 users • Traditional voice conferencing services • Ideal value-add option to integrate UC into HiPath 3000 installed base • OpenScape Office Multimedia Contact Center for HiPath 3800

  19. Extended UC DomainExplained… UCC Networking Explained “UCC Networking involves multiple locations running OpenScape Office and behaving as if there are on one system” Network-wide Presence and Chat Single Directory Unified Management • Benefits • Always know the availability of your colleagues in other locations and the best way to reach them • Stay within reach of your colleagues and customers from any device and location • Leverage powerful social media integration to extend your communications reach • Managing one single UC domain vs. multiple redundant standalone deployments • Why UCC Networking is also important for SMBs • Many Businesses have multiple locations (branches, sales offices etc.) or offices on a single campus • Site expansion is also typical as small and medium sized businesses grow • The need to communicate and collaborate as one entity is especially critical for smaller companies trying to compete with large enterprises

  20. VirtualizationEnabling Always On IT How the market leader VMware explains virtualization for SMBs? “Virtualization is a way to abstract applications and their underlying components away from the hardware supporting them” • Specifically, SMBs are seeing improvements in: • Time spent on routine IT administrative tasks • Backup and data protection • Application availability • Ability to respond to changing business needs • Business continuity preparedness • Company profitability and growth rate Virtualization for Small and Midsize Business …and it is not just for the Fortune 500 anymore! SMBs face many of the same IT challenges as larger enterprises, trying to accommodate increasing demand for new IT capabilities and services. SMBs often place even greater emphasis on cost savings and on protecting business critical systems and data, since shrinking IT staff and budgets… Source: VMware SMB Survey

  21. OpenScape Office LX supports virtualization with OpenScape Office V3Enabling Always On UC for SMBs OpenScape Office LX is the firstsoftware based SMB UC solution allowing Virtualization services Benefits and Motivation of virtualized environments • Reduction of physical Server-Parks -> HW costs, Space • Re-organization due to server rank-growth (server farms got out hand) • Need of Centralized Management due to high number of applications • Enhanced reliability • Ease of Data Backup and Restore • Scalability • Monitoring • Re-use of old OS systems in a virtual environment • Green IT aspects (One Server needs less power) • Reduced Service Hours

  22. OpenScape OfficeSurvivability options OpenScape Office Survivability – It is your choice High Availability Server HW MX failover - survivability VMware – High availability • Dedicated Standard Industry Server • Redundant power supply • Linux SW based redundant hard disks (RAID) two physical HD’s recommended • ECC RAM to detect and correct RAM errors • OpenScape Office LX to MX failover scenario, when OpenScape Office MX is used as gateway • In case of LX emergency, OS IP devices will automatically re-register via second standby registration setting towards existing MX system • Voice functionality can be used during the emergency mode • OpenScape Office free base package extensions can be used to ensure availability of key people • Monitors and detects virtual machines for “guest OS” failures and automatically starts virtual machines • Detects server failures automatically, using a “heartbeat” on servers • Restarts virtual machines almost instantly without human intervention on a different physical server • In case of fail over LX will restart immediately with existing configuration; no further licenses needed

  23. Agenda Communication is changing… 1 Our Offering 2 Deployment 3 Use Cases 4 Best practices 5 Next steps 6

  24. OpenScape Office V3 Use Cases - Overview Campus Regional / National International • OpenScape Office MX / LX in a single campus environment • Multiple OpenScape Office MX / LX in an nationwide deployment • International deployment of multiple OpenScape Office systems utilizing UC Networking via XMPP service HiPath 3000 as Gateway Move HiPath 3000 into UC Domain Social Media Integration • Presence Federation with external 3rd party IM services supporting XMPP (e.g. Google Chat) • Use of HiPath 3000 V8 as single Gateway for OpenScape Office deployments • HiPath 3000 migration into a UC Domain deployment with OpenScape Office

  25. PSTN IP OpenScape Office NetworkingUse Case – Campus OpenScape OfficeCampus Scenario Solution • OpenScape Office in each office / building • Interconnected via Ethernet LAN, sharing one access to PSTN (digital or SIP Trunk) • myPortal clients (Desktop, Outlook, Mobile, OpenStage) • myAttendant (Receptionist) • OpenStage Phones / OpenScape Personal Edition • Integrated Mobile Phones for UC Mobility Features / Capabilities MX MX • Integrated Presence and Chat • Drag & Drop Conferencing • Single company-wide directory • Central Attendant Service • Central Visible Voicemail LX Campus • Examples of a Campus deployment include: • Small Startup Company with two offices in a business park • Small college campus or school • Existing medical clinic that is expanding the practice and needs another building Benefits • Always know the availability of your team members • Ease of use with UC client integration on preferred device • Stay within reach of your colleagues independent of device • Reduced costs with central or automated Attendant service

  26. ITSP/Internet PSTN PSTN OpenScape Office NetworkingUse Case – Regional / National OpenScape OfficeRegional/National Scenario Solution • OpenScape Office in each location (city, region) • Interconnected via ITSP or Internet, using multiple access to PSTN (digital or SIP Trunk) • myPortal clients (Desktop, Outlook, Mobile, OpenStage) • myAttendant (Receptionist) / my Agent (Contact Center) • OpenStage Phones / OpenScape Personal Edition • Integrated Mobile Phones for UC Mobility +49 30 … +49 89 … MX MX Berlin Munich Features / Capabilities • Integrated Presence and Chat • Drag & Drop Conferencing • Single company-wide directory • Central Attendant Service • Integrated Contact Center LX Regional/National Hamburg • Examples of a Regional/National deployment include: • Travel Agency with offices in different cities across local country / region • Car dealer who is expanding his business with a new branch in the same city • Truck company who opens up a new branch in a different city Benefits • Always know the availability of your team members • Ease of use with UC client integration on preferred device • Reduced travel costs by using integrated conferencing • Stay within reach of your colleagues independent of device

  27. OpenScape Office NetworkingUse Case – International OpenScape OfficeInternational Scenario Solution • OpenScape Office in each country / office / building • Internet access (UC interworking via XMPP service) • Voice Connection via public network • (Optional:SIP-Q networking) • myPortal clients (Desktop, Outlook, Mobile, OpenStage) • myAttendant (Receptionist) • OpenStage Phones / OpenScape Personal Edition MX MX San Francisco Hong-Kong Features / Capabilities • Integrated Presence • Instant Messaging • Favorites Lists with Presence Visibilty • Drag & Drop Conferencing • (Optional: SIP-Q Networking via VPN enabling extended featureset) LX International Cape Town • Examples of a International deployment include: • A global acting Service company who has different Partners around the world who provide the local on-site services • A sports factory in USA with an outsourced manufactory in Asia • Holding with different companies around the globe Benefits • See the availability of your most important contacts • Quick answers from business partners using Chat • Easy to use Drag&Drop Conferencing with global partners, reducing setup times and costs

  28. PSTN IP OpenScape Office NetworkingUse Case – HiPath 3000 as a Gateway OpenScape OfficeHiPath 3000 as a Gateway Solution • OpenScape Office and HiPath 3000 in the office / building • Interconnected via Ethernet LAN to HiPath 3000 V8 (Single Gateway with access to PSTN) • For OpenScape Office MX/LX Users: • myPortal clients (Desktop, Outlook, Mobile, OpenStage) • myAttendant (Receptionist) • OpenStage Phones / OpenScape Personal Edition • Integrated Mobile Phones for UC Mobility LX Features / Capabilities HiPath 3000 V8 • Full featured SIP-Q Voice Networking between OpenScape Office MX/LX and HiPath 3000 V8 • Extended carrier-access via HiPath 3000 PSTN moduls • Full featured UC for OpenScape Office MX/LX users HiPath 3000 as a Gateway • Examples of a H3k V8 Voice Networking deployment include: • A transport company with a big demand of existing analog devices and faxes • A factory where parts of the IT Infrastructure are VoIP-ready • A company using their existing HiPath 3000 V8 as a single gateway and expand /modify their business Benefits • Save HW costs and protect investment by using existing HiPath 3000 as a single gateway for carrier access • Re-use existing analog devices and faxes with HiPath 3000 V8

  29. IP device IP device IP device IP device H3K V8 TDM device TDM device OpenScape Office NetworkingUse Case – Move HiPath 3000 into UC Domain OpenScape OfficeMove HiPath 3000 into UC Domain Solution • OpenScape Office and HiPath 3000 in the office / building • Interconnected via Ethernet LAN to HiPath 3000 V8 (with access to PSTN ) • For OpenScape Office MX/LX Users: • myPortal clients (Desktop, Outlook, Mobile, OpenStage) • myAttendant (Receptionist) • OpenStage Phones / OpenScape Personal Edition • Integrated Mobile Phones for UC Mobility Open UC Domain MX/LX Features / Capabilities • Full featured SIP-Q Voice Networking between OpenScape Office MX/LX and HiPath 3000 V8 • Extended carrier-access via HiPath 3000 PSTN moduls • Full featured UC for OpenScape Office MX/LX users Move HiPath 3000 into UC Domain • Examples of HiPath 3000 migration into a UC Domain deployment include: • A transport company who wants to expand their business with more employees and infrastructure • A company who is moving partially in a new building • A company using their existing HiPath 3000 V8 as a gateway and expand /modify their business Benefits • Save HW costs and protect investment by using existing HiPath 3000 as a gateway for carrier access • Reduce infrastructure costs by using one network for voice and data

  30. ITSP/ Internet OpenScape Office NetworkingUse Case – Social Media Integration (with XMPP*) OpenScape OfficeSocial Media Integration Solution • OpenScape Office in each office (Company) • Internet access (UC interworking via XMPP service) • Voice Connection via public network • Client (Contractor, Free-Lancer, partner) • Internet Access with IM Service provider (XMPP cap.) • Voice Connection via public network • myPortal clients (Desktop, Outlook) • myAttendant (Receptionist) • myAgent (Contact Center Agent) MX LX Features / Capabilities • Integrated Presence • Instant Messaging • Drag & Drop Conferencing Social Media Integration • Examples of a Public XMPP deployment include: • A telecommunication company with contractors they just work for a limited time on a project • A consulting office who works together with several free-lancers • A service company with different offices with MX/LX and outsourced service partners for the delivery Benefits • Always know the availability of your team members, contractors, Free-Lancer and Partners • Quick answers from business partners using Chat • Easy to use Drag&Drop Conferencing with global partners * XMPP: Extensible Messaging and Presence Protocol

  31. Agenda Communication is changing… 1 Our Offering 2 Deployment 3 Use Cases 4 Best practices 5 Next steps 6

  32. OpenSmart – Best practicesfor Unified Communications and Collaboration OpenSmart Best Practices framework Productdesign Solutiondesign Businessadoption • Reliability • Security • Serviceability • Manageability • All in One • Reach & Scale • Networking • Single Management • Extended deployments • Improved Workflows • Reduced IT costs “OpenScape Office really is one of those ground breaking products which change the shape of the industry.” Ian Allmark, Managing Director Lloyds Business Communications Best Practices • Benchmarking • Processes • Validation • Tools • Migration

  33. TES Aviation GroupOpenScape Office TES Aviation Group provides “total engine support” – world-wide aircraft engine maintenance management services and effective technical, commercial and logistics management for carriers’ aircraft engine portfolios Solution Value • OpenScape Office MX – unified communications and critical data network capabilities in an easy to install service application • ‘One number’ capability and ‘presence’ solution for the needs of small and medium-sized business (SMBs) • Full installation, staff training and technical support solution from Siemens Enterprise Communications’ accredited Go Forward! partner, Pinnacle Group, comprising system design, installation, user training and technical support • ‘One number’ customer service with presence for all employees through integration of the telephony system with Microsoft Outlook • Average departmental time saving of 5-10 minutes a day through the system’s multiple voicemail recording function • Reduced costs with integrated teleconferencing facilities • Handheld devices integrated into daily operations • Faster and more flexible administration capabilities • Flexible foundation for future collaboration needs

  34. Merkana Travel AgencyOpenScape Office Merkana Travel Agency is a reliable and competent partner throughout Germany for upmarket business and personal travel. Because with the Merkana service oasis, your vacation starts with your booking. Companies appreciate the individual business offerings and smooth procedures… Solution Value • OpenScape Office MX – unified communications solution with integrated OpenScape Office Contact Center service • SEN retailer Telefonbau Schneider, determined that OpenScape Office was the ideal solution to meet all customer requirements, requested by the business travel agency. • The integrated multi-channel contact center offers presence status information and achieves superior first –contact resolution via all communication channels, such as fax, e-mail and telephone. • ‘Higher customer satisfaction thanks to better reachability • Smooth transition and fast acclimation through intuitive PC user-interface • Optimized work routines, which offer opportunities to increase earnings • Seamless integration in the existing infrastructure • Investment protection, because existing phone and communication systems can still be used • Reduced operating costs thanks to easy administration

  35. Serve your customers better Serve your customers better OpenScape Office Why customers like the product “We’ve found OpenScape Office MX is straightforward and requires little training, …. We think it’s a great product. It’s a lot less steps. It’s a lot less hassle. Our customers are much happier,” Wendy Marks, IT support and LAN analyst - Member Insurance Agency. Get more done “Especially when unforeseen events occur, customers expect prompt availability – we saw this once again most recently when the airlines were grounded by the eruption of the volcano in Iceland. Thanks to OpenScape Office, we were able to adjust our customer service capacities to the situation immediately. …An indispensable advantage for all of our business customers.” Alexandra Beital, General Manager - Merkana Reisen GmbH & Co. KG “OpenScape Office MX provides great value to our SMB customers because it offers the full benefits of an end-to-end UC solution while being affordable for a smaller business.Sam Wood, VP Sales UC - Innovative Technology Group “OpenScape Office MX fits the job better than anything else out there. It is the best all-in-one unified communications product on the market. It meets the centre's current needs while offering the flexibility for future requirements as more business are attracted or call volumes increase.” Iain Simpson, Managing Director Active Voice and Data (AV&D) Smart Investment

  36. OpenScape Office What the analysts are saying Gartner - SEN’s strong standing • Siemens has a long history of selling voice and advanced communications applications and has an impressive installed base of SMB customers across Europe. • OpenScape Office MX is built as a complete all in one voice and networking offering for small businesses, reducing the need for separate boxes. • Siemens has a strong presence, ample channel partners and delivery capabilities across Western Europe. • The OpenScape Office suite features a rich range of UC applications, including voice, conferencing, voice mail, messaging, mobility, multimedia contact center and presence/IM applications. • SMBs across Western Europe should consider Siemens if they are looking for an all in one, full featured UC solution Rating: Positive Source Gartner Market Scope forUC/SMB in Western Europe

  37. Agenda Communication is changing… 1 Our Offering 2 Deployment 3 Use Cases 4 What others are saying 5 Next steps 6

  38. OpenScape OfficeSimply the best Lower Communications Costs Make the smart investment! • Decreased call volumes with Public Chat Integration • Built in managed and ad-hoc conferencing • Leverage lowest-cost communications with SIP Trunking (up to 30% savings) • HW cost savings by leveraging SW virtualization capabilities Get More Done • Collaborate better with automatic integration between presence, voicemail, Outlook calendar and contacts • Efficient communication independent of device and location • Reach out faster via drag & drop conferencing, IM, and “click to dial” from any application Serve Customers Better • Enable Social Networking to expand reach of key customers • Integrated contact center with unique presence and UC integration for superior first contact resolution • Control and prioritize calls to resolve key issues first

  39. Thank you

  40. Feature Details

  41. Integrated Presence Visible Voicemail Fax Mailbox Drag & Drop Conferencing Live Call Recording Call Journal Favorites Directory Access Instant Messaging Call Pop-ups OpenScape Office Mobility One Number Service Personal Notifications Personal Auto-Attendant Click-to-Dial OpenScape OfficeThe All-in-one UC Solution to Your Communications Issues! OutlookIntegration Social Media

  42. myPortal for Outlook Increase revenue opportunity, increase productivity Install a simple plug-in to integrate myPortal with Outlook Click to go back Presence status automatically changes based on keywords in your calendar Lower chance for missed opportunities because they “slipped through the cracks” Little training required Improved staff satisfaction A familiar, single view of all emails, faxes, etc. in one portal

  43. Integrated Presence Increase productivity and satisfaction Click to go back Set presence status via your Outlook calendar Voicemail changes automatically to reflect presence status, so external and internal users are presence-aware! Provide individual written presence information See who is already on another call Increase productivity Decrease phone tag

  44. Drag & Drop ConferencingDecrease operational cost, increase productivity Instantly start a conference call directly from MS Outlook! Click to go back Visually manage call setup and save frequently used conferences Drag & Drop internal and external contacts via the Favorites List Eliminate 3rd party conferencing service Reduce unnecessary travel expenses

  45. One Number ServiceIncrease productivity, decrease training costs Click to go back Control how calls are routed depending on your presence status Never miss a key call again! Increase availability on your terms Keep your customers happy Set up specific rules for VIPs that override standard policy Give out one number, not 3, 4 or more

  46. Directory AccessIncrease productivity and employee satisfaction Click to go back Find contacts quickly and easily with combined directory searching Central directory covering contacts in all office locations including their current availability Imports: Personal Directory: Outlook contacts Company Directory: Corporate contacts via LDAP connect or import Internal Directory:All OpenScape Office users that are directly entered into the OpenScape Office Network are automatically available No more fumbling between multiple directories to collaborate Save time and frustration

  47. Personal NotificationsIncrease productivity, decrease training costs Click to go back Always know when you have received an incoming voice or faxmessage Be informed and act accordingly Choose how and when to be notified Improve your customer responsiveness Critical for sales reps, managers, and other key staff

  48. Visible Voicemail Increase productivity, improve workflow Prioritize voice messages. Know which message to respond to first before even listening to them. Click to go back Click and play to retrieve voice messages via phone or computer speakers Current and manageable information Never miss an important call ONE system to log into Send an email with a voicemail attached as a .WAV file

  49. Fax BoxIncrease productivity, improve workflow Click to go back Receive, view, and manage fax messagesas they come in Forward, save, and file fax messages as needed Use a simple print driver for outgoing fax messages Never miss a fax message (order, instruction, contract) Secure, current and manageable information One screen, one system

  50. Instant MessagingIncrease productivity and employee satisfaction Click to go back Quickly communicate with contacts from your Favorites list Communicate in real time with multiple team members instead of waiting for emails React and make decisions faster Collaborate better

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