OpenScape Office MX

1. OpenScape Office MX Expand your outlook

2. Primed. Ready for Smart GrowthBack in Business! • We are gradually recovering from global recession • It is time to start planning for smart growth & investment BusinessGrowth Reduce Costs • Where can you save money without cutting corners? • Can technology help your business save? Is the way your company communicates helping or hindering you? • How to best utilize your lean staff’s time? • Can technology help your employees get more done? Improve Productivity Customer Satisfaction • How can you keep your customers happy? • Can technology keep you in closer contact with customers and suppliers?

3. Understand the Hidden Impact of Inefficient Communications in Your Business The top 5 communications issues according to 500+ SMEs around the world* 1 70% of surveyed SMEs experienced these issues Up to 40% of employee work time was impacted!!! INEFFICIENT COORDINATION Wrong number? Difficult to get all the right people in the conversation at once? 2 WAITING FOR INFORMATION Can’t reach key people? Email takes too long to get a reply? Can’t see faxes or voicemails when they come in? 3 UNWANTED CALLS Key clients can’t get through? Low-priority calls interfering? 4 CUSTOMER COMPLAINTS Taking too long to resolve calls? Can’t connect customers with the experts? Struggling to keep track of an issue? 5 Click here to see what these issues may be costing you!!! BARRIERS TO COLLABORATION Can’t access the right comms tool? Taking longer to set up than to talk? Can’t reach everyone? * Source: SIS International Research, SMB Communications Study, 2008

4. Unified Communications from OpenScape Office The All-in-one Solution to Your Communications Issues! 2 1 Stop waiting around for information! Efficiently coordinate communications! 4 Know your customers & keep them happy! 5 Knock down collaboration barriers! 3 Control how & when you can be reached!

5. Reduce your communications costs Enable your staff to get more done Serve your customers better Lay the foundation to start growing again! OpenScape Office MX V2 Expand your outlook OpenScape Office MX is the first all-in-one Unified Communications solution built specifically for small businesses Make the smart investment in OpenScape Office MX and: The most complete all-in-one UC platform:presence, telephony, conferencing, IM, voicemail, directory, fax, contact center Easy-to-access UC that works seamlessly as part of MS Outlook with features that need just a few clicks to use! Rock-solid foundation of security & reliability due to OpenSmart architectural design

6. OpenScape Office MX Solution Overview

7. What is OpenScape Office MX? OpenScape Office Unified Communications Application OpenScape Office MX All-in-one HW/SW UC Platform Integrated, Easy-to-Use Clients • Supports 10-150 users • All-in-one functionality comes pre-installed: • UC Application • Multimedia Contact Center • Voice, fax, conferencing, voicemail • Mobility – WLAN and cellular • Security – VPN and firewall • Carrier connectivity via broadband, digital, and analog lines • End-users access OpenScape Office MX via a wide range of clients and devices • OpenScape Office desktop clients: • myPortal & myPortal for Outlook (users) • myAgent (contact center staff) • myAttendant (receptionist) • UC-enabled OpenStage Phones • SEN client & device family • Mobility Clients Click here for more on platform components Click here for more on SEN clients & devices

8. myPortal for Outlook Increase revenue opportunity, increase productivity Install a simple plug-in to integrate myPortal with Outlook Click to go back Presence status automatically changes based on keywords in your calendar Lower chance for missed opportunities because they “slipped through the cracks” Little training required Improved staff satisfaction A familiar, single view of all emails, faxes, etc. in one portal

9. Integrated Presence Increase productivity and satisfaction Click to go back Set presence status via your Outlook calendar Voicemail changes automatically to reflect presence status, so external and internal users are presence-aware! See who is already on another call Presence can be set via GUI or TUI Increase productivity Decrease phone tag

10. Drag & Drop ConferencingDecrease operational cost, increase productivity Instantly start a conference call directly from MS Outlook! Click to go back Visually manage call setup and save frequently used conferences Drag & Drop internal and external contacts via the Favorites List Eliminate 3rd party conferencing service Reduce unnecessary travel expenses

11. One Number ServiceIncrease productivity, decrease training costs Click to go back Control how calls are routed depending on your presence status Never miss a key call again! Increase availability on your terms Keep your customers happy Set up specific rules for VIPs that override standard policy Give out one number, not 3, 4 or more

12. Directory AccessIncrease productivity and employee satisfaction Click to go back Find contacts quickly and easily with combined directory searching Imports: Personal Directory: Outlook contacts Company Directory: Corporate contacts via LDAP connect or import Internal Directory:All OpenScape Office users that are directly entered into the OpenScape Office system are automatically available No more fumbling between multiple directories to collaborate Save time and frustration

13. Personal NotificationsIncrease productivity, decrease training costs Click to go back Always know when you have received an incoming voice or faxmessage Be informed and act accordingly Choose how and when to be notified Improve your customer responsiveness Critical for sales reps, managers, and other key staff

14. Visible VoicemailIncrease productivity, improve workflow Prioritize voice messages. Know which message to respond to first before even listening to them. Click to go back Click and play to retrieve voice messages via phone or computer speakers Current and manageable information Never miss an important call ONE system to log into Send an email with a voicemail attached as a .WAV file

15. Fax BoxIncrease productivity, improve workflow Click to go back Receive, view, and manage fax messagesas they come in Forward, save, and file fax messages as needed Use a simple print driver for outgoing fax messages Never miss a fax message (order, instruction, contract) Secure, current and manageable information One screen, one system

16. Instant MessagingIncrease productivity and employee satisfaction Click to go back Quickly communicate with contacts from your Favorites list Communicate in real time instead of waiting for emails React and make decisions faster Collaborate better

17. Call Pop-ups and Live Call RecordingIncrease response time and satisfaction Click to go back Be immediately informed when important calls come through Record important live phone calls when you are already in a call Faster response time Keep track of customer issues

18. Personal AutoAttendantIncrease productivity, decrease training costs Click to go back When you are unavailable, allow your customers to talk to a colleague or assistant instead of going to voicemail Professional, automated customer care Intuitive interface requires little training Simply click a button to record your personal menu

19. Call JournalIncrease productivity, improve workflow Click to go back Your call journal displays your call history. Don’t go crazy trying to remember who you have called and who you haven’t. Eliminate need to log into multiple voicemail systems Improved customer care Easily track which customers, vendors, and other contacts with whom you need to get in touch

20. OpenScape Office Contact CenterImprove First Call Resolution and Customer Service Inbound Multimedia Contact Center for distribution of voice, fax and e-mail for even the smallest contact center Click to go back Agents and Supervisors covered by a single license! Presence integration with OpenScape Office UC Skill-based routing and VIP support Individual recording of contact Center Calls

21. myAgent (Contact Center Client)Increase productivity, decrease training costs Click to go back Agent functions Team information Contact center calls Arrange agent desktop controls Queue information Feature-rich contact center with built-in OpenScape Office presence Improve customer service and first contact resolution Hands-free controls ***For more detail on myAgent, refer to the OpenScape Office Contact Center presentation***

22. myAttendantIncrease productivity, decrease training costs See the entire presence status of everyone in the company; manage and control calls Click to go back Transfer calls to staff who are available and can talk to customers immediately Powerful management tool for the receptionist, office administrator, or team leader Very little training required; intuitive interface View / change presence and manage voicemail for teams / workgroups. * *Dependant on user granted permissions.

23. Favorites ListIncrease productivity and employee satisfaction Click to go back See all your Favorites in one view; IM or call them with just a click Dial a favorite via any number (office, mobile, etc.) directly with one click Increase productivity by grouping contacts into teams or projects See who is available to collaborate in one look Drag and drop your favorite people from any one of the combined directories

24. Click to Dial from any Application*Increase productivity and improve response time Click to go back Call a contact directly from a number that is displayed in any application For example, dial a number from a customer mailing list in Word, a vendor number in your Internet browser, or customer in your CRM package (i.e. SalesForce.com) Save time. Just click and dial! Convenient for customer follow-up *Must have myPortal for Outlook for this option to work

25. Call Me!Increase Reachability and Responsiveness Click to go back Forward all incoming calls to your mobile or home number in 10 seconds Never miss a call, and don’t worry about customers having to try reaching you at multiple numbers Better customer service Improved team collaboration

26. Office Roamers Road Warriors Remote Working Built-in Mobility for Every Type of WorkingDecrease phone bills, office space, and energy use 2 • Cell phone integration • One mailbox • Remote presence status control • Personal notification • Personal auto attendant 1 3 • WLAN: Voice & data • Desksharing • Dual-mode GSM phone support • One Number Service • Secure VPN • CallMe! Service Lower mobile and land line phone bills Less office space Less energy; greener company

27. Reliability Security Serviceability Manageability Enterprise-grade Voice reliability extended to all UC applications Security extended beyond data networks to voice and UC Exceptionally easy to install, integrate, and service Fully integrated, intuitive web-based management • 50 new feature improvements • 3500 QA test cases • 900 days field trials • 600 days beta testing • 1500 hours lab tests • Hardened platform • Built-in VPN and firewall • Established security process including security assessments, security checklist and vulnerability management tools for partners • Intuitive configuration wizards • Automatic back-up and debugging • Seamless integration with MS Outlook, Exchange, LDAP, etc. • SSDP plug-in for techs • Office Management Portal (OMP) • Intuitive web interface for configuration, changes and reporting OpenScape Office MX V2 – OpenSmartComprehensive OpenSmart capabilities and reliability testing OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable OpenSmart OpenSmart

28. OpenScape Office MX V2 Expand your outlook Reduce Communications Costs And get ready to grow! • Unified voicemail system for mobile & landline • Bring voice conferencing services in-house • Leverage lowest-cost communications with SIP Trunking (up to 30% savings) • Reduce office space via mobility options Get More Done • Collaborate better with automatic integration between presence, voicemail, Outlook calendar, and contacts • Reach out faster via drag & drop conferencing, IM, and “click to dial” from any application • Utilize mobility for a more flexibile & agile workforce Serve Customers Better • Integrated contact center with unique presence and UC integration for superior first contact resolution • Control and prioritize calls to resolve key issues first • Connect to experts faster via presence and mobility

29. Thank you!

30. Features at your FingertipsAdded OpenScape Office Capabilities Since Market Introduction Top 10 New Features More Features • Professional Announcements and Greetings for Callers • myPortal and Outlook Calendar Synch • Microsoft Exchange Calendar Integration • Optimized Handling of Group Voicemail • Support of Dual Mode GSM Phones • Deactivation of Voicemail Recording • Personal myPortal Login for Desk-sharers • Permanent Dial-in Conference Bridge • Conferencing Capacity of up to 16 seats • < 20 User Activation Package • Call Back List • Programmable Speed Dial Keys for Desktop Phones • Caller Names Displayed • Dial by Name or Extension for AutoAttendant • Voicemail Callback • Urgent Message Tag • Fax Message Confirmation • Group Voicemail Support • Additional myPortal GUI Languages • Public Contact Folder • LDAP-based Corporate Directory Search • CallMe! Service Displays Office Phone Extension for Incoming Calls • Journal Shows “Open” Calls of the Day Partner Specific Features • Windows Terminal Server / Citrix Support • WBM Improvements • HiPath Cordless IP Support

31. You must be in Presentation Mode to view the calculator. Please make sure you have a current Flash player installed. What Can YOU Gain by Addressing these Costs? NOTE: The calculator results are an estimation of potential productivity savings and is not a guarantee of savings. Click here to go back • INSTRUCTIONS • Select your country and vertical from the menu. • Enter the number of employees in your company. • Move the square orange sliders to enter the amount of time you spend each week on each hidden cost. THE RESULTS The number in the grey box shows how much of your hidden cost can be avoided with Siemens UC solutions. The numbers in the yellow fields show how much is wasted on communications barriers and latency per year.

32. Platform Components Overview Click to go back

33. OpenScape Office MX V2 FeaturesWhat do we mean by all-in-one UC? • Presence-integrated Telephony • Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!) • myPortal UC client and myPortal for Outlook • myAttendant • myAgent (Contact Center client) • Drag & Drop Conferencing • Personal AutoAttendant • Outlook Calendar integration • Click to Dial from any application • Directories • Favorites List / Internal IM • Visible Voicemail • Fax Box • Call Journal • One Number Service • Screen Pops • Live Call Recording • Analog phone support • AND MORE… OpenScape OfficeUC SUITE Click to go back

34. Platform OverviewOpenScape Office MX • Modular and Scalable System UnitRack mounted housing supporting the new µTCA industrial standard, powerful AMD Sempron CPU, 1GB memory, 80 GB hard disk • Pure IP SystemNativeIP internal board-to-board via powerful Gigabit data bus backplane • Gateway Modules for All TDM Configurations • Individual Scalability3 deployable slots for gateway modules per system box • Gigabit LAN Powerful Internet access and uplink to customers’ IP infrastructure Click to go back

35. Interfaces, Devices, and FunctionsOpenScape Office MX 1 PRI - Interface 4 BRI – Interfaces 4 analog Interfaces 4-Gigabit LAN - Ports Gigabit DMZ - Port Gigabit WAN - Port USB Master/Slave Optional Optional Optional Optional Analog Fax Firewall / IPSec VPN Hard disk as back-upoption Alternative Secure LAN / Intranet OpenStage LAN Switch Web Mgmt. Analog ISDN;external ITSP / SIP Trunking Handset WLAN AP AP Client S0 ;internal Door unit Click to go back

36. Hardware Architecture: Gateway ModulesOpenScape Office MX 1 2 3 GME 1 primary rate ISDN trunk port (E1) providing up to 30 voice connections to public networks (Not for USA) GMS 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax) GMT 1 primary rate trunk port (T1) providing up to 24 voice connections to public networks (USA only) Click to go back

37. Hardware Architecture: Gateway ModulesOpenScape Office MX 4 5 6 GMAL8 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) GMSA4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax) 4 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) GMAA 4 analog trunk ports for connecting to public network. 2 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) Click to go back

38. 1 unit system = 50 users 2 unit system = 100 users 3 unit system = 150 users Scale Up To 150 UsersVoice network up to 4 sites • Each 19” unit contains a main board that can support up to 50 Users • 6 hot pluggable peripheral boards options • Single system image managed by ONE web-based Interface • Connect multiple boxes with a patch cable (Max. 100m) • Voice network up to 4 sites. Separate management AND application of each system only. Click to go back

39. Devices and Clients OpenStage Desktop Phones Gigaset DECT and optiPoint WLAN Phones • Award-winning design featuring lush LCD displays, ergonomic controls, and high definition voice • UC-enabled IP voice featuring an open XML interface and SDK for easy solution and app integration • Bluetooth, WLAN, Gigabit Ethernet, and USB for maximum connectivity options and personal mobility • On-site mobile voice communications • Gigaset professional DECT phones are a reliable, cost-effective means to extend SEN’s best-in-class voice features anywhere on site • Leverage your network infrastructure: secure, standards-based optiPoint WL2 phones deliver high-quality voice across converged WLANs Mobile Clients Soft Clients • The industry’s most complete mobile UC suite enables communications anywhere from any device • HiPath MobileConnect and Mobility clients provide a seamless & consistent user experience across the corporate WLAN and public mobile networks • Platform-integrated SMB mobility solutions • Experience unified communications from the PC with OpenScape UC Application • OpenScape UC Application Personal Edition provides crystal-clear voice communications Click to go back

40. AP 2640 AP 2630 Onsite Mobility for Voice and DataAn integrated wireless LAN (WLAN) solution • Supports WLAN standards (802.11 b/g up to 54 MBit) • Fast and secure roaming and handover for voice connections • Up to 10 access points (AP) can be clustered • Robust quality of service (QoS) • Fast and easy deployment • Fast and easy configuration • Integrates with OpenScape Office MX Web-based Management (WBM)

41. IP Network PSTN OpenScape Office HiPath Cordless IP for HiPath OpenOffice METhe new DECT based voice solution Supported Features • Multiple base stations provide seamless roaming/ handover • Support of Gigaset professional handset family • One HiPath Cordless IP base station controls the others • Administration of the base stations via the web • Feature range per seamless handover cluster: • Up to 10 base stations • Up to 10 simultaneous calls per cluster * If mobile users require myPortal support, WLAN infrastructure and WL2 phones must be sold

42. 1 2 3 Integrated Software Hardware / Infrastructure Phones What do I want to do? What hardware do I need? What phones can I use? • OpenScape Office Options • myPortal • Outlook Plug-in • myAttendant • Contact Center* • myAgent • Platform Options • OpenScape Office MX • HiPath 3000 V8 Mobility Infrastructure Options • HiPath Wireless Access Points • HiPath Wireless Controller • HiPath Cordless (DECT) • HiPath Cordless IP (IP DECT) Phone Options • OpenStage 10,15,20,40,60,80 • optiPoint WL2 Professional • optiClient and OpenScape PE • optiPoint 410 and 420 • optiPoint 500 • Gigaset Professional • Analog Your Unified Communications PackageOptions for your business * Available on OpenScape Office MX

43. HiPath 3000 OpenScape Office MX Which Features Work with Which Platform?Siemens SME Feature Comparison Chart

44. HiPath 3000 OpenScape Office MX What Devices Work with What?Siemens SME Device Chart