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Back-Up for < insert scheme name> with <insert broker name>

Back-Up for < insert scheme name> with <insert broker name>. What is Back Up Programme?. Aviva have launched a new innovative back pain clinical case management service for members with back or spine problems with < Company Name> employees and their families. What is case management?

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Back-Up for < insert scheme name> with <insert broker name>

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  1. Back-Up for < insert scheme name>with <insert broker name>

  2. What is Back Up Programme? • Aviva have launched a new innovative back pain clinical case management service for members with back or spine problems with <Company Name> employees and their families. • What is case management? • “..an active process that involves the assessment of an individual and the development and implementation of a tailored rehabilitation programme”. • Evidence based approach & outcome focussed on “delivering the right treatment at the right time at the right cost for the right outcome”. • Independent expert case management from our rehabilitation partner HCML

  3. Back Pain • Over half of Irish workers experience back pain each year • Over a quarter of non-fatal injuries in Irish workplaces are attributable to back pain. • Up to 80% of the adult population will suffer from significant back pain at some point in their life. • 7 million lost working days per year due to Musculo-Skeletal Disorders (MSD) • €348 million cost in lower back pain disability payments • in 2002 • *Source: Fit for Work? Musculoskeletal Disorders and the Irish Market 2009

  4. Back- Up Teams • There are three teams of case managers who deal with • Back- Up cases All members of the team have a professional • health qualification e.g. • Sports Rehabilitation • Sports Therapy • Bio-kinetics • Physiotherapy

  5. Back-Up Customer JourneyOverview • Employee phones Aviva on 1890 717 717 • Aviva book in the employee with HCML • HCML phone employee to have initial discussion. • HCML may recommend the employee attends a Physiotherapist for consultation • The Physiotherapist may then recommend a course of Treatment • A once of fee of €50* is required at the 1st treatment session • – this is to encourage them to complete the treatment programme • All other treatments are Free of Charge • *€50 fee not payable under day to day claims

  6. Back-Up Customer JourneyOverview Member calls Aviva 1890 717 717 Self help / Physio HCML Case Management HCML Close Case HCML Triage Aviva Online booking On line diary 2 hour SLA Clinical assessment Goal setting With face-to-face physiotherapy, Aviva members can avail of a set number of treatments free of charge.

  7. Physio Network • Carlow x 1 Meath x 3 • Cavan x 1 Offaly x 1 • Clare x 2 Sligo x 1 • Cork x 10 Tipperary x 2 • Dublin city x 16 Wexford x 2 • County Dublin x 5 Wicklow x 4 • Galway x 4 • Kerry x 3 135 physiotherapists nationwide • Kildare x 6 • Leitrim x 1 • Limerick x 4 • Louth x 2 • Mayo x 1

  8. Back-Up Programme: Key Benefits for your Company • Positive impact on work absence due to back conditions: • 17% of members are discharged at initial assessment • 50% of employees said the service prevented them going absent or restricting their duties • Of the 25% who were absent prior to using the service, 100% successfully returned to work through Back-Up • Innovative, market leading service – double award winning • *Awards: Employer Rehabilitation Initiative of the Year 2009- Insurer (Rehab First Awards, Post Magazine), Insurer Innovation of the Year 2009 (Insurance Times)

  9. Back-Up Programme: Key Benefits for your Employees • The Back-Up programme has significantly improved the speed of recovery and return to work rate for employees (based on Back-Up in UK) • In addition, the number of physiotherapy sessions employees require has been greatly reduced, and far fewer employees have needed to be referred to a Specialist. • Cost savings on physiotherapy, as all sessions free bar initial consultation • Better customer experience: “..an active process that involves the assessment of an individual and the development and implementation of a tailored rehabilitation programme”

  10. Next Steps Next Steps: <insert broker name> will provide posters & leaflets for distribution to staff to promote the service We can organise an onsite talk to promote the service to employees. Back-Up programme is available immediately on 1890 717 717 to all <insert company name> Employees and their families, who are Aviva Health members.

  11. Marketing Materials Flyers Posters

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