Wi-Fi Network Service Laurie Collinsworth 10/18/2016

1. Wi-Fi Network Service Laurie Collinsworth 10/18/2016

2. Agenda • Introductions • Service Description • Value Proposition • Metrics • Cost • Security • More information • Q&A

3. Introductions • Service owner: Laurie Collinsworth • Service manager: Eric Cronise • Other service delivery team members: • Eng: Dan Eckstrom, Scott Bradley, Kevin Feeney, Javier Streb, Derek Rice • Ops: Jenny Signor, Leisha Redfield • IT Communications, Knowledge Mgmt & Training • IT Support Desk

4. Service Description • Service name: Wi-Fi Network Service • Product(s): • 802.11 wireless Ethernet • Brief text description: The Wi-Fi network service provides 802.11 wireless access to the campus Network Service.

5. Service Description • Available to: • Faculty, Staff, Students, Alumni, Guests • For Fee Service • Student NUBBfees apply • Fee for Access Point installation • No fee for switching, routing and Internet access • Service tier: Zero

6. Value Proposition • Value proposition • Robust network through standards-based 802.11 wireless network. • Central monitoring of traffic capacity, performance, security breaches, and outside attacks (in collaboration with ITSO) • Customer impact • Users have a consistent experience with the use of the network • Key benefits • Cost savings by leveraging central staff & support • Monitored, securely patched, redundant

7. Network Resiliency • Access points use POE power from the switches. As new construction occurs, it is now standard to add UPS (30 min) to switches powering VoIP or Wi-Fi access points. During the April 2016 power outage we lost ~1/3 of the Wi-Fi access points, 25K wi-fi devices remained connected and had Internet access. • The Wi-Fi controllers are a N+1 configuration and have 30 minute UPS or generator (housed with the routers). • Please review the network resiliency during your next building construction or renovation. . You may need to request a UPS.

8. Metrics FY16 Q3

9. Annual cost of Wi-Fi Network Service • Cost to deliver the service: • Fee for service: varies

10. Wi-Fi Network Service fees Student Network Usage-Based Billing (NUBB) Fees http://www.it.cornell.edu/services/nubb/ Only students incur NUBB charges. NUBB applies to all Internet access outside of Cornell's network. Usage is a combined total of all wired and Wi-Fi usage added together, for all devices registered to a NetID.

11. Wi-Fi Network Service fees Wireless Access Point Installation: http://www.it.cornell.edu/services/wifi/departments.cfm Individual access points are available as Smart Jacks if the wire is category 5 or higher see http://www.it.cornell.edu/services/wired/smartjack.cfm

12. Security • What risks does use of the service mitigate? • Network failure, Wi-Fi components are protected, actively patched and monitored 7/24/365. • All Wi-fi devices are in 10 space NAT’ed to the Internet • Security Profiles protect the Wi-Fi traffic leaving campus with Anti-virus and deep packet inspection for malware. • SafeDNS provides protection from malicious sites • Security Incidents (central traffic scanningby ITSO)

13. More information Service web pages: http://www.it.cornell.edu/services/wifi/ Service level expectations: https://www.it.cornell.edu/services/sle.cfm?doc=57 Service catalog entry: https://catalog.it.cornell.edu/admin/63 Service quarterly report:http://cio.cornell.edu/resources/it-reports-documents-and-presentations/itcornell-quarterly-metrics/wi-fi-network-service

14. Questions? Email questions to: Laurie Collinsworth ljc1@cornell.edu Eric Cronise eric.cronise@cornell.edu