Florida Public Service Commission’s 2007 Storm Preparedness Workshop

1. Florida Public Service Commission’s 2007 Storm Preparedness Workshop AT&T Florida Representatives: Wayne Tubaugh, Kirk Smith, Jennifer Kay, Esq. May 23, 2007

2. Storm Hardening & Preventative Measures for 2007 Storm Season The industry has come a long way -

3. Storm Hardening & Preventative Measures for 2007 Storm Season AT&T Florida isprepared for storms

4. Storm Hardening & Preventative Measures for 2007 Storm Season What have we learned? • Our Process • Our Orientation • Planning / Debriefings • Workshops & Drills • Preparation is Key • Constant Monitoring • Early Warning • Mobilizations / Staging of Assets • Action Oriented • Functional Team Bridges • Turf Team Calls • Regional Calls • Field Enabler-Centric • Emergency Operation Center Command & Control • Intervention • Team Lead Morning Sit – Rep • Constant Calibration • Executive Participation • Act & Adjust • Attitude is EVERYTHING • Solve the Problem! • Discussions with Intensity (DWIs)

5. Storm Hardening & Preventative Measures for 2007 Storm Season • Collaborative efforts with certain Investor Owned Utilities (IOUs) • Emergency restorations • Infrastructure hardening • Ongoing pole inspections • Ongoing vegetation management • Florida-specific “table top drill” (storm simulation) June 7, 2007 and Generator Tracking System (GTS) training in early June • New contract with propane provider (24 hour availability) • Improved ability to secure remote terminals through door straps and cabinet covers • Elevated certain platforms for critical network equipment prone to flooding

6. Wrapped Remote Terminal Raised Platforms for Remote Terminals Storm Hardening & Preventative Measures for 2007 Storm Season

7. Storm Hardening & Preventative Measures for 2007 Storm Season • Benefits of the AT&T/BellSouth merger: • Unified network managerial control facilitating efficiency • Local • Mobility • Long-distance • Custom-built emergency communications vehicles with satellite uplink facilities

8. Storm Hardening & Preventative Measures for 2007 Storm Season Custom-built emergency communications vehicles A National Disaster Recovery (NDR) Emergency Communications Vehicle at the Miami, FL demonstration site. The van is used to establish voice and data communications to a recovery site using a satellite link to the AT&T Network. AT&T has a fleet of custom-built emergency communications vehicles with satellite uplink facilities that can be immediately deployed to establish command centers and communications capabilities. These are fully-equipped, completely self-sufficient centers. They are equipped with generators, a satellite dish for constant communications, LAN connectivity and a PBX phone system, and provide room for more than thirty (30) technicians.

9. Storm Hardening & Preventative Measures for 2007 Storm Season • Since the last hurricane season, AT&T has: • Purchased 158 additional portable generators for regional deployment • Added more than 30 portable generators to local inventories for Florida • Installed permanent generators at more than 175 strategic remote terminal sites in Florida • The increased availability of back-up power will minimize outages.

10. Jacksonville Storm Hardening & Preventative Measures for 2007 Storm Season Network Element Recovery Regional Generator Pool Sites

11. Storm Hardening & Preventative Measures for 2007 Storm Season Network Element Recovery ____________ Portable Generator Deployment Strategy

12. Storm Hardening & Preventative Measures for 2007 Storm Season Network Element Recovery________ Generator Deployment Site Orlando, Florida

13. Storm Hardening & Preventative Measures for 2007 Storm Season • Actions that enhance network reliability • E911 and Cell Site Strike Teams • Severe Weather Central Office Checklist • Advanced mapping and tracking technology • Generator Tracking System (GTS) used to manage deployment of portable generators • Permanent generators at large remote terminal sites

14. Storm Hardening & Preventative Measures for 2007 Storm Season • AT&T Florida’s Network performed well during the last hurricane season: • Over 97% of its utility poles remained intact following Hurricane Wilma. • AT&T Florida strives to incorporate lessons learned into better practices and procedures for the future. • AT&T Florida believes that the new and/or improved practices and procedures will minimize damages and outages in future storms.

15. Storm Hardening & Preventative Measures for 2007 Storm Season • AT&T Florida remains committed to providing high quality service to its customers before and after storms. • AT&T Florida’s long-standing dedication to comprehensive storm preparation and prompt restoration, coupled with the increased resources available to AT&T Florida as a result of the merger, place AT&T Florida in a better position to protect its network from storm damage, repair facilities and restore service efficiently following severe weather events.

16. Storm Hardening & Preventative Measures for 2007 Storm Season Our greatest asset is our people Mission To provide a safe environment for the people of AT&T and their families following a disaster. With this support, our people can concentrate on restoring service to our customers.

17. Storm Hardening & Preventative Measures for 2007 Storm Season Our greatest asset is our people Our Greatest Assetis

18. Thank You!