Project Title DS890K – ERP

1. Project TitleDS890K – ERP Ramanan Tiruvannamalai

2. Agenda • Introduction to HIS & ERP • ERP adoption • Methodology • Rationales • Critical factors • Survey - User needs evaluation • Case study – Via Christi • Recommendations • Conclusions

3. Hospital Information System (HIS) • “A complete integration of the information available at a hospital, access to which is provided through an environment that facilitates all categories of healthcare workers as analyzers of their own activities.” • Broadly classified into • Administrative IT • Clinical IT • Strategic IT • HIS vendors – Centricity & Medinuous

4. Hospital Information System (HIS) Administrative IT (Billing & Human resource systems) Clinical IT (Radiology & Pharmacy systems) Strategic IT (Executive information system & Cost accounting systems)

5. Enterprise Resource Planning • “Software applications designed to facilitate the system-wide integration of complex processes and functions across a large enterprise consisting of many internal and external constituents.” • Targeted to manufacturing environment • ERP application in healthcare • ERP vendors - SAP & Lawson

6. ERP - Integration of Functions ADT PLANNING DOCTORS OT BILLING ICU F&B A-IT WARDS XCHANGE C-IT S-IT LABS HOUSE_K PHARMA PURCH STORES

8. Complaints / Clinical Symptoms Provisional Diagnoses Investigations Medication Why ERP/HIS?

9. Investigations Medications Why ERP/HIS? (Cont.) Results on Pagers Drug-Lab interaction Pharmacy can issue / issues register / Purchase Req / PO Lab instruments interfaced & results directly reach the system Pt. sent back to Doctor for alternative or the Pharmacist dispenses the alternative. Pt. Gives blood Info goes to Lab I/O writing different color slips Out of Stock

10. Why ERP/HIS? (Cont.) Reference Teaching Clinical Trials Auto indenting to main stores Better Controlled Pharmacy & Consumable Stocks Handing over of duty …easy To Do list for nurses…

11. Business case development (Justification for rationale, Identification of risks, Mitigation of risks) ERP product, project manager, and implementation partners selection criteria (RFP, Consultants, Project management skills) Initial project plans and communication to the organization (Implementation strategies, Project structure, People issues, Buy-in in the organization) Adoption methodology Adoption Initiation (Rationale, Expected benefits, Motivating factors)

12. Rationales for adoption • Technology • Poor existing systems • Incompatibility of the existing information systems • Integration of special purpose information systems • Poor visibility of information • Business process • Cost efficiency • Adaptability and flexibility of software • Improvement in data quality • Productivity

13. Rationales for adoption (Cont.) • Strategic • Empower customer • Networking hospitals • Competitive • Potential cost savings • Improved clinical and financial decision-support systems

14. Critical factors for adoption • Organization factors • Hospital size • Ownership • Partnership with other hospitals • Market factors • Population size • Location • Competition • Price uncertainty

15. Survey – User needs evaluation • Goal- • Capture user needs • Analyze usability issues • Introduce ERP in healthcare • Web-based • Questions categorized into • Demographic • HIS • ERP • http://models.wichita.edu/erp/

16. Case study • Via Christi • Existing modules • Requirements analysis • Proposed modules • Current status

17. Recommendations • Choice between HIS/ERP • Hospital needs • Size • Budget • Top ten issues to watch for when selecting IT system • Evaluate requirements carefully • Willing to make changes in business practices

18. Conclusion • HIPAA will govern the need for IT investments • Gap between HIS/ERP merging • Focus of future research areas

19. Information Technology Is… Not A Buzz Word Even in Healthcare It is embedded in our day to day life

20. Questions