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NATIONAL INSTITUTE OF CRIME PREVENTION

NATIONAL INSTITUTE OF CRIME PREVENTION. Rod Reder Certified Crime Prevention Practitioner Rod@nicp.net 813-294-9757. WORKPLACE VIOLENCE. WORKPLACE VIOLENCE. MYTHS…………………. Workplace violence will not happen to you………. Workplace violence cannot be prevented…………. WORKPLACE VIOLENCE.

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NATIONAL INSTITUTE OF CRIME PREVENTION

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  1. NATIONAL INSTITUTE OF CRIME PREVENTION Rod Reder Certified Crime Prevention Practitioner Rod@nicp.net 813-294-9757

  2. WORKPLACE VIOLENCE

  3. WORKPLACE VIOLENCE MYTHS…………………. Workplace violence will not happen to you………. Workplace violence cannot be prevented…………..

  4. WORKPLACE VIOLENCE Workplace violence is more likely in jobs that: Deal with criminals (e.g., police officers, security personnel). Deal with overwrought people (e.g., hospital emergency rooms). Handle cash (e.g., taxis, retail stores, banks). Work alone and/or late at night (e.g., hotels, convenience stores).

  5. WORKPLACE VIOLENCE Be Alert to Work Situations That Could Potentially Lead to Violence……………………………………………………………………….. Are fired or laid off or fear they may be. Receive a warning about their performance or behavior. Believe they’ve been treated unfairly, disrespectfully, or with hostility. Fail to receive a promotion or raise they expected . Have a hostile relationship with another employee.

  6. DALLAS, TEXAS APRIL 23, 2017 Dignity Team Health building – Dallas Home & Hospice Health Care Matthew Kempf – 60 Went to 7th floor meeting with supervisor…… Knew he was to be fired… Shot Lana Canada, his supervisor & mother of 7…. Shot himself

  7. WORKPLACE VIOLENCE Why They Occur…………………………… INSIDE WORKPLACE Disgruntled employee, stressed out, mentally ill, under the influence of drugs or alcohol…………………………………. OUTSIDE WORKPLACE Criminal intentions…often domestic related……………… Wanting revenge on organization or employee……………

  8. WORKPLACE VIOLENCE KEY METHODS TO PREVENT WORKPLACE VIOLENCE…………………………… Prevention Assessment Develop Training Reporting Reviewing

  9. WORKPLACE VIOLENCE In Workplace Violence 74% of offenders had easy access Building Security is paramount to provide safety to employees and customers………………………………………

  10. SAVANNAH STATE UNIVERSITY

  11. WORKPLACE VIOLENCE Type I Workplace Violence – Stranger Violence: The offender has no legitimate relationship to the workplace or victim and enters the workplace to commit a criminal act (robbery, theft, truck or aircraft hi jacking). Usual victims are late night retail, restaurants, convenience stores, gas stations, taxi drivers etc…………………………. 60% of all workplace homicides are this type..

  12. WORKPLACE VIOLENCE Type II.  The person who commits the act of workplace violence is either the recipient or object of service provided by the affected workplace or victim (current or former client, patient, customer, welfare or social service recipient, criminal suspect or prisoner……………………………………. 30% of all WPV homicides are Type II

  13. WORKPLACE VIOLENCE Type III Workplace Violence –Employee Violence Term “employee” can include temporaries and sub contractors located within the affected workplace. included are domestic violence incidents which “travel” into the workplace. Type III incidents involve and act of WPV by current or former employee, manager or executive……………………………………………………………………….

  14. WORKPLACE VIOLENCE Incidents may be committed by a current or former lover, spouse, significant other, relative or friend or some other person who has a dispute with an employee in the workplace………………………………………………………… 10% of all WPV homicides are Type III

  15. April 16, 2017 Cedric Anderson enters North Park elementary, San Bernardino Enters wife’s classroom No words Shot her and two students Signed in Been separated for a month

  16. Memphis, TN Sep 2016 Husband / Wife worked together Separated Argument at work Wife shoots / kills husband

  17. WORKPLACE VIOLENCE Term Definition: “Risk” What is the likelihood that this “site” will be targeted by an offender as the venue for a criminal act? Are there controllable factors at this site that may be manipulated to lessen the exposure to Risk of an incident occurring here?......................................................................

  18. WORKPLACE VIOLENCE Term Definition: “Threat” Active “intelligence” information that indicates that there is a likelihood that there likely will be some type of an incident occurring at a specific location to a specific individual or group……………………………………………………….

  19. JENNIFER SAN MARCO Jan, 2006 Former U.S. Postal worker Kills New Mexico neighbor Entered mail plant in California Shoots / kills 6

  20. WORKPLACE VIOLENCE Term Definition: “Vulnerability” The extent to which a potential target is susceptible to attack. A vulnerability assessment survey is intended to systematically reduce the possibility of attack by determining security shortcomings and developing methods to lessen or eliminate them……………………..

  21. WORKPLACE VIOLENCE …………………….. 2011, the U.S. Bureau of Labor Statistics’ Census of Fatal Occupational Injuries: Homicide is the second highest cause of workplace fatalities in the US and the #1 cause of workplace fatalities for women

  22. WORKPLACE VIOLENCE 74% of battered women employees harassed @ work 25% absenteeism and medical benefit expense is Domestic Violence related…………………………..

  23. WORKPLACE VIOLENCE The concept of someone “snapping” Factor or Fiction?  The employee is stressed. The employee believes nothing is his fault. The employee experiences a sudden and detrimental change in appearance. The employee has strained work relationships.

  24. WORKPLACE VIOLENCE The previously safety-conscious employee begins disregarding safety at work. The employee has a fascination with weapons. The employee is struggling with substance abuse. The employee suffers from sudden mood swings. The employee is more frequently absent from work

  25. WORKPLACE VIOLENCE “Creatures” of habit ??? When one steps outside habits… question why?

  26. WORKPLACE VIOLENCE TERMINATION: HOW NOT TO Not telling the real reasons for discipline Poorly planned termination meeting Using emotion rather than facts

  27. WORKPLACE VIOLENCE TERMINATION: HOW NOT TO Not treating the employee with dignity Not firing someone who needs to be fired Treating the event too lightly

  28. WORKPLACE VIOLENCE Responsibility - Employee Be familiar with organization policy regarding Workplace Violence…………………………………………………………………………. Responsible for securing their own workplace…………………. Responsible for reporting / questioning of strangers to supervisor……………………………………………………………………

  29. WORKPLACE VIOLENCE Responsibility – Employee Report threats, physical or verbal or disruptive behavior………………………………………………………… Know local procedures for dealing with threat. Remember EAP and take threats seriously……..

  30. WORKPLACE VIOLENCE Responsibility – Managers / Supervisors Inform employees of Workplace Violence policy & procedures………………………………………………………………. Ensure procedures dealing with threats and Emergencies Reporting to local authorities are specifically covered.

  31. WORKPLACE VIOLENCE Special needs employees must be accommodated and assisted as needed………………………………… ………………….. Respond to potential threats and escalation and use proper resources within and outside organization………………………... Take all threats seriously………………………………… … Conduct background investigations prior to hire Coordinate with law enforcement…………………………………………………

  32. WORKPLACE VIOLENCE Responsibility – Agency Head Develop a “no tolerance” policy statement regarding all classes of Workplace Violence……………………………………… Ensure all policy handbooks and other support materials are available and employees know their applicable rules. Ensure that proper Law Enforcement or safety consultant has completed on site review of security & safety of buildings. 􀂓  

  33. WORKPLACE VIOLENCE Responsibility – Agency Head Encourage domestic violence victims to report This makes the workplace safer Security Team can then make an assessment . 􀂓  

  34. WORKPLACE VIOLENCE December 14, 2013 Victim: Jessica Kenny Had fled Chicago , two years earlier Murderer/Ex boyfriend: Edward Brandt Texted her Showed up at Excalibur Hotel Concierge Desk

  35. VIDEO-EXCALIBUR

  36. WORKPLACE VIOLENCE Responsibility – Agency Head Ensure resources are there for Workplace Violence training of employees and also new employee orientation. Ensure performance standards reflect importance of WPV training…………………………………………………………… Require Workplace Violence briefings @ staff meetings.

  37. WORKPLACE VIOLENCE Responsibility - Security/Facilities Liaison with law enforcement / local security experts Conduct regular threat assessment surveys, with company staff, to determine readiness and gaps in preparedness……………………………………………………..

  38. WORKPLACE VIOLENCE Be company security expert and advise management of risk of violence, security gaps and methods to close gaps including latest technology…………………………………………… Work with facilities to close gaps including parking lots, grounds and buildings…………………….……………………………. Keep management informed re: security preparedness, budget requests and justifications……………………………....

  39. WORKPLACE VIOLENCE June 5, 2017 Fired worker kills 5 at Orlando-area business, then himself

  40. WORKPLACE VIOLENCE Fiamma Inc. Awning factory, Orlando, FL John Robert Neumann Jr – age 45 Five killed - shot

  41. EARLY WARNING SIGNS Crying, sulking or temper tantrums Excessive absenteeism or lateness Disregard for the health and safety of others Disrespect for authority Increased mistakes or errors, or unsatisfactory work quality

  42. EARLY WARNING SIGNS Refusal to acknowledge job performance problems Faulty decision making Testing the limits to see what they can get away with Swearing or emotional language Overreacting to criticism

  43. Making inappropriate statements Forgetfulness, confusion and/or distraction Inability to focus Blaming others for mistakes Complaints of unfair treatment Talking about the same problems repeatedly without resolving them………………………………………………………….

  44. Insistence that he or she is always right Misinterpretation of communications from supervisors or co-workers…………………………………………………………………………………. . Social isolation Sudden and/or unpredictable change in energy level Complaints of unusual and/or non-specific illnesses

  45. Newly acquired poor personal hygiene Sudden withdrawal or over reaction to stimuli Poor impulse control or talks of suicide including giving away valued items…….. Unexplainable anxiousness…………………..

  46. Risk Assessment Scale How likely is what we are planning to prevent, going to prevent it from happening here?.........................

  47. Dealing with Angry Customers / Employees Remember to use proper interview style and proper interview. location………………………………………………….. Avoid using trigger words and phrases: Can’t…………………………………….. You don’t understand…………… Not my job…………………………… Demeaning or uninterested tone or expression….

  48. Potential Warning Signs • History of violence • threatening behavior • Intimidating behavior • Increase in personal stress • Negative personality characteristics • Marked changes in mood or behavior • Socially isolated

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