E-Governance Initiatives : Future Plans Madhya Pradesh

1. E-Governance Initiatives : Future Plans Madhya Pradesh Anurag Jain Secretary Department of Information Technology Government of Madhya Pradesh Dated: 9th Oct 2009

2. Vision • Improve the life of the common man leveraging the strengths of e-Governance • Attracting investment so that the educated youth contributes to the development of the State • Create a pool of highly skilled professionals who are at par with the best in the country • Transforming Resource based economy to Knowledge based economy

3. Advantage I.T. @ Madhya Pradesh • Presence of Progressive & stable leadership • IT Policy in place • NASSCOM AT Kearney Report reconfirms the Investment Destination as Madhya Pradesh. Indore has been declared as challenger, Bhopal and Gwalior as Followers. • Presence of STPI in Indore. Gwalior and Bhopal in Pipeline • 11 IT SEZs – “Formal approval” granted by BOA. [ 4 in Government and 7 in private sector] • Power to Industry through dedicated feeder; no power cuts for the industry • 6 basic service provider – BSNL, Reliance, Bharti, Vodaphone, Idea and Tata • Large network of Optical Fiber across the State (approx. 24000KM) • 2 International Airports coming up in MP • Road Infrastructure - 40,000 kms. built in last 5 years. All Divisional Headquarters will be connected to State Headquarters by 4 lane roads in next 3 years. • Presence of Institutions like IIITM, IIM, IIITDM, IIFM, Judicial Academy, NLUI, School of Good governance etc • The state has abundant resource of engineering graduates • Peaceful law and order situation • MP is home for everyone and nobody is considered outsider

4. How do we compare with others

5. Enabling Environment • Committed leadership for transforming the governance • Policy focus on e-Governance • All major departments have appointed CIOs / ACIOs and are trained regularly through NISG • 3% of the non salary expenditure of the State is mandated to be spent on IT • Computer application recognized or ‘O’ level certification from DOEACC prescribed as minimum qualification for class III recruitments • Introductory Training compulsory for all employees below 55 years by GAD order • Change management through training & capacity building • Excellent use of Video Conferencing by all departments for control and monitoring regularly • Annual IT Awards instituted in the State

6. Government Efficiency • Computerization has resulted in increased efficiency and reduced costs • In Jan shikayat nivaran department, implementation of samadhan on line has resulted in reduction of pendency from 59896 in 2005 to 632 in 2008 • Implementation of file monitoring system in Mantralaya has resulted in saving more than 30,000 man hours per year • Performance Management System in the Chief Minister's office has resulted in higher planned fund utilization • Video conferencing results in saving to the tune of Rs. 30 crores per annum 6

7. National e Governance Plan • In sync with NeGP. • The MP SWAN to be fully operational by end of October 2009. • Total 9232 CSC to be functional. Presently 5000+ CSC rolled out. The proposed project shall be fully operational by December 2009. • Data Centre is being established in Bhopal. DPR approved, building under construction. • Capacity Building Roadmap developed and being implemented. • Established SeMT • SSDG-DPR prepared, sanction from GOI received, consultant appointed and RFP under preparation. 7

8. Present I.T. Initiatives • First State in the country to have Cyber Treasury - has led to effective financial management • Project Krishinet is empowering farmers • Mandi computerization has helped farmers to make better informed decisions • Online transport department has led to better delivery of citizen services, like registrations and issue of licenses; better tax compliance hence increased revenues; effective tool for crime investigation; • e-Procurement system has been implemented with complete government backing • Computerization of Land Records

9. Present I.T. Initiatives …Contd. • Chief Minister’s Secretariat computerized: • Performance Management system • Work flow automation for CM declarations, references, tour notes compliance • Samadhan online – System to redress public grievances; has reduced pendency from 59896 in 2005 to 632 in 2008 • Parakh – Monitoring program for delivery of basic services in all 52000 villagers • Online fund transfer, monitoring and supervision of all Rural development department • Project E-Samvad implemented in Higher education Department 9

10. Present I.T. Initiatives …Contd. • Tele – Bhugtan - bill payment system implemented in distt Jabalpur • Child Record Information system implemented in Jabalpur Div. • GPS based Monitoring system for Jabalpur and Indore city buses • Automated Meter Reading (AMR) has been successful in saving pilferages • Forest stock maps on GIS platform; Fire Alert Monitoring system has set precedence in High tech IT application • Pattas under Tribal Rights Act made using GPS and GIS through PDAs

11. MPOnline…Official Portal of GoMP • Initiative to make citizens from inline to online • Joint venture company between GoMP and TCS • One Stop Window and integrated with other government departments • Delivery through more than 1200 Urban kiosks and about 2000 CSCs • over 63 services belonging to over 22 govt. departments • Forms (250+) of 37 departments made available • Key services include online application submission, fee payment and online counseling of Vyapam exams/ RGTU, Universities like Makhanlal, Jiwaji, Devi Ahilya etc. • Till date 16.28 lakh transactions amounting to Rs. 131.74 crores • No. of visitors on the portal 87.81 crores • Integration of CSCs to with MP Online. MP Online to open kiosks only in urban areas. • Trying to achieve the financial inclusion objectives utilizing CSC Network

12. OBJECTIVES ACHIEVED BENEFITS FOR THE GOVERNMENT • MPOnline has helped the Government of Madhya Pradesh in achieving its mission i.e. • Anywhere anytime Government services • Shift from Citizen In-Line to Citizen On-Line • Transparency between Citizen and Government • Reducing the delays in decisions • Reduction in transaction costs • Reduction in interface between Government & Citizen • An Opportunity for gainful Employment • Further, this has been achieved with: • No investment in infrastructure • No need to deploy and retain trained IT personnel • No cost for any government department

13. SAVINGS DELIVERED TO STAKEHOLDERS - VYAPAM SAVINGS FOR THE PROFESSIONAL EXAMINATION SERVICES BOARD SAVINGS FOR STUDENTS

14. SAVINGS FOR STUDENTS SAVINGS DELIVERED TO STAKEHOLDERS - COUNSELLING SAVINGS FOR DEPARTMENT OF TECHNICAL EDUCATION

15. “Citizen Facilitation center” • First step towards the aim of creating a “Single Contact Number" (Help line no./ Toll free no. 155343)  • The Contact Centre handles incoming and/or outgoing telephone calls, from/to the citizen for services provided on behalf of Government of Madhya Pradesh. • The “Citizen Facilitation Centre”, working on the principles of Public Private Partnership (PPP), started on 23rd August ‘08 with 25 active seats. • Departments that are providing Citizen Services, and presently there are twelve department with 30 seat. • Attending Minimum 800 to 1000 calls per day • More than 2.00 lakh calls received up till now

16. GIS Based Applications –iGEO Features • Initiative taken by NIC • Web-based G2G GIS application • Facilitates inter departmental and enterprise requirements • Generation & display of habitation and road profile • Provides details & display of nearest road from a selected habitation • Distance computation & traverse • Query map output • Display & up-dation of thematic maps • Tool bar for zoom, pan and map Composition Salient Features • Digitization of all block road maps • Map-based Monitoring • Used for planning & updation • Lower cost of software ownership • Increased return on investments Impact/Benefits • Effective tool for planning rural road connectivity to habitations • Helps in better management of facilities, achieving transparency, planning & monitoring processes • Efficient up-dation of thematic maps

17. GIS Based Applications –UAD • VTMS is a state of the art information system for locating; monitoring and managing the public utility vehicles of Bhopal Municipal Corporation (BMC) • A web based software application integrated with GPS . • Includes garbage disposal vehicles, water tankers, fire tender vehicles and any other public utility vehicle (e.g. earthmovers, road rollers, JCBs, etc). • Till date implemented in 50 vehicle

18. Forest Department • Extensive use of IT in forest department • Applications development • Fire alert & messaging system • Forest office management system • Wild life management system • Survey of forest dwellers land • Forest financial management system • Establishment of data center • EdUSAT network • Forest network • Digitization of forest map

19. Transport Department • Transport Department of M.P. is pioneer in using Information Technology for providing citizen centric services. • Computerisation in M.P. Transport started 7 years ago with issuance of smart card based Driving License and Registration Certificate • Gradually all the processes of Transport offices have been computerised and data has been made available through internet and SMS for access by citizens. • M.P. is the first state to provide value added services like "Online Tax Payment" and " Online Dealer Point Registration"

20. License Appointment and Application System Now an applicant can take appointment for the test and processing of application to get license from RTO. Applicant will fill the application form online and make payment for the same and select the date and time of appointment and he / she has to go to RTO office on the selected date and time. Applicant will make payment using the payment gateway of MPOnline Kiosk or by using net banking option of SBI. Data is then transferred to corresponding RTO to obtain the required services Dealer Point Registration System Dealer can get register vehicle from its own desk by using this system. Registration number will be allocated to vehicle at the time of registration after making a payment using SBI net banking account. Provisional Certificate of Registration will be handed over to owner of vehicle at the very same time Data is then transferred to corresponding RTO to obtain the required services Smart Card based Certificate of Registration will be dispatched to him via Registered post. Online Payment System Registered user can pay all type fees and tax online using this system Payment is made using net banking account of SBI User can get the print out of receipt after confirmation of payment from bank Data is then transferred to corresponding RTO to obtain the required services MIS Detailed MIS reports are in the system for decision making to the department Comparison reports for last 3 years are generated for Revenue, Certificate of Registration, Licenses Computerization @ Transport Department of Madhya Pradesh

21. Computerization @ Transport Department of Madhya Pradesh Tax Recovery Notice Generation Recovery Notices for vehicles who are tax defaulters are generated from Central Server Same notices are delivered to owners using postal service for recovery E-Sewa User can view the full details of Vehicle, Driving License, Learner License User can view his tax assessment chart and able to find the deficiency on a particular vehicle User can view the status of National Permit Draft submitted at Transport Commissioner office SMS Service User can send SMS at 53030in the format as “TD REG <REG NO>” and find the basic details of the vehicle Similarly, other command for finding the details as required by user on Driving License, Learner License, Permit, Fitness ect Smart Transport System This system is used for generation of end document at each of RTO The list of documents are as following Paper based Learner License Smart Card Based Driving License Smart Card Based Certificate of Registration Paper based Permits Paper based Fitness Certificate Paper based No Objection Certificate Paper based Cash Receipts

22. Computerization @ Transport Department of Madhya Pradesh Searching of Vehicle from E-Sewa for RC No MP04GA9629

23. Computerization @ Transport Department of Madhya Pradesh Searching of Driving License from E-Sewa for DL No MP07/002691/05

24. Projects under Process • Digitization of Cadastral Maps in process • Online updation of Land Records; Digitally signed khasras to be made available through CSCs • Hospital Management Information System • VAT computerization • Complete Roll out of e- District project in all districts

25. Future Projects in Pipeline • Online availability of backend support for project e- District • Computer literacy program for citizens • Complete Shift from individual websites to portal management • Content Management to increase the value of information on Government websites. Migration of websites - by creation, updation, publishing, translating, archiving and retiring • Consolidation of IT Infrastructure • Upgradation of Treasury & Accounts Department • Use of Cross platform, bilingual and mobile computing

26. Thank You