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‘Supporting and Developing the Tool’ Amanda Norris Julian Fox

This comprehensive handbook covers communication processes, typical and validation queries, bug fixing, and development issues. It includes guidance on waste data flow, online training for staff, and technical support for the tool.

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‘Supporting and Developing the Tool’ Amanda Norris Julian Fox

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  1. ‘Supporting and Developing the Tool’Amanda NorrisJulian Fox

  2. Areas to be covered • Communication Process • Typical Queries • Validation Checks • Development Issues

  3. Help Line Email – helpdesk@wastedataflow.org Guidance Manual Online Help Online training – new members of staff Communication Process

  4. Waste Queries Validation Issues Data Roll-up and Authorisation Selection List Queries User Administration Requests Typical Queries

  5. Helpline Queries

  6. Validation Checks • CSV Download • Checks for WCA / WDA / UA • Feedback to Local Authorities • Consultation with Defra and EA

  7. Technical support of the tool • Bug list • Logging any reported technical problems • Prioritising and fixing bugs • Development List • Improvements to functionality • Incorporating users’ feedback

  8. Development List – Sources • Feedback from training sessions • Helpline calls & e-mails • Suggestions from all levels of user

  9. Development – Progress • Full list of development options reviewed – summer 2005 • Key items for next phase of development identified • Key items currently in development

  10. Development – progress • Key items include • Default answers & comments from previous quarter

  11. Development Issues • Bug List • Development List

  12. Development – progress • Key items include • Default answers & comments from previous quarter • Quarter Summary Sheet

  13. Development – progress • Key items include • Default answers & comments from previous quarter • Quarter Summary Sheet • Audit trail

  14. Development – progress • Key items include • Default answers & comments from previous quarter • Quarter Summary Sheet • Audit trail • Enhanced CSV download

  15. Future development • Development List – continue to be maintained • Future phases of development as time and resources allow

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