Delivering Services for Hackney during London 2012

1. Delivering Services for Hackney during London 2012

2. London 2012 177 days to go . . . ( . . . including weekends, annual leave, bank holidays)

3. Planning for 2012 Our planning and preparations to date Underlying questions: • Is the Board assured that the organisations are prepared for Games Time? • Is the Board assured that Hackney residents will continue to receive the appropriate level of service in terms of Health and Wellbeing? • What else needs to be done?

4. Content Planning services - objective - stakeholders - preparing ourselves - approach - working with suppliers and partners

5. Planning Services

6. Planning services • NHS Commitments • Business as usual - services to local residents not adversely affected and services to visitors covered by mutual arrangements or fee charged • Meet increased activity due to ‘games effect’ • Ensure any Games Time Global Public Health threat is dealt with through screening and vaccination of visitors • Provide 3 Olympic designated hospitals – HUHFT, BLT, UCL • Enhance and test for resilience

7. Planning services Hackney Council will ensure services for residents are provided without disruption and to a high standard and the borough looks its best for residents and visitors alike. Source: “A host for 2012” - the “Gold Book” 2007 -– Mayor of Hackney manifesto for 2012

8. Planning services • Business as usual – normal operations • 2012 Service Planning / Business as unusual – during Games Time – planning for known / expected changes • Business continuity planning – ensuring that critical business functions are available and accessible. Planning and preparing what a Service would do should an out-of-the-expected event occur. • Emergency Planning – our reaction to an emergency, disaster or catastrophe that affects Hackney – our role in civil contingencies. Also covers C3 – Command, Co-ordination and Communication

9. Planning services • Main impacts – expected • Transport disruption – roads (buses and cars), tube and rail • (including impact of ORN / AORN / parking changes) • As a consequence • Issues with staff commuting • Ability to move around the borough to deliver services • Possible same impacts for suppliers and partners • National risks to be conscious of • Terrorism • Civil disobedience / unrest e.g. August disturbances • Protection of Green Spaces c.f. Occupy movement

11. Planning services

12. Hackney Council & NHS East London and the City - Working together • Shared services • Learning disabilities • Substance misusers • Mental health clients • Vulnerable people • Care homes • Governance – information sharing and decision making • Games Time Delivery Board – a pan London Board • ELC Games Time Programme Board (multi agency) chaired ELC non Exec • ELC Games Time Planning Group (multi agency) • Meetings between LBH and HUH to share approaches and focus on transport

13. Working with Partners • Presentations to Partners / Provider Forums e.g.: • Supporting People • ICES • Trusts • GPs, Pharmacists • Optometrists, Dentists • ELC Planning Group - workshops, practitioner and borough based • TfL supporting HUHFT: discussions with NHS London, freight, suppliers

14. Working with Suppliers • Hackney Council • Written out to top 200 suppliers asking about their plans to reassure us about their preparedness • Presentations to partners and suppliers • For some services (e.g. Supporting People) asking for business continuity plans • NHS ELC • ELC working with TfL and Distributors; pharmacy supply chain; local warehousing • Potential for mutual aid • Trust working with distributors • Contracting process – BCPs and Games Time Plans

15. Testing • NHS / HUH • Primary care and associated teams, testing to focus on vulnerable users either through frailty or dependence on small providers/chain of small providers; housebound, substance misusers • Table top exercises to test provider plans • Hackney Council - Health and Community Services • Table top testing and scenario planning across the Directorate. • Testing of Business Continuity Plans – including when they activate, immediate actions, dealing with unfolding events

16. Communicating with the Public / Residents • Hackney Council • Services looking at proposed visible service changes and behind the scenes services changes. • Internal review process to consider proposals. • Will drive communications to residents and the public. • Hackney Today going weekly in Games Time • Services to arrange direct communication to service users where appropriate • Contact Centre and Call Centre to have FAQs. • NHS ELC • Signposting to NHS services for visitors • Working with local service users • Public health messages • Games Time communications between services and organisations

17. Planning for 2012 Our planning and preparations to date Underlying questions: • Is the Board assured that the organisations are prepared for Games Time? • Is the Board assured that Hackney residents will continue to receive the appropriate level of service in terms of Health and Wellbeing? • What else needs to be done?

18. Questions