RBA Results-Based Accountability

1. TM RBA Results-Based Accountability The Fiscal Policy Studies Institutewww.raguide.org www.resultsaccountability.com Book - DVD Ordersamazon.comresultsleadership.org

2. Agenda for Today • Welcome and Opening Remarks • Jerry Jones, Interim CEO Santa Fe Community Foundation • Mayor Javier Gonzales • Kathy Armijo-Etre, CHRISTUS St. Vincent Regional Medical Center • Results-Based Accountability Presentation • Lunch Break • Turn the Curve Exercise (Population or Program Performance) • Questions & Answers, Next Steps

3. SIMPLE COMMON SENSE PLAIN LANGUAGE MINIMUM PAPER USEFUL

4. Population Accountabilityis about the well-being ofWHOLE POPULATIONS for Communities – Cities – Counties – States - Nations Performance Accountabilityis about the well-being ofCUSTOMER POPULATIONS for Programs – Agencies – Service Systems Results-Based Accountabilityis made up of two parts: Population Accountability Performance Accountability

5. Results-Based Accountability COMMON LANGUAGE COMMON SENSE COMMON GROUND

6. Language Discipline

7. THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline Benchmark Outcome Result Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic Indicator Goal Measure Objective Target Core qualitative strategic objectives Make up your own jargon. Measurable urgent systemic indicators Lewis Carroll Center for Language Disorders

8. RESULT or OUTCOME A condition of well-being for children, adults, families or communities. Population Population INDICATOR or BENCHMARK A measure which helps quantify the achievement of a result. PERFORMANCE MEASURE A measure of how well a program, agency or service system is working.Three types: Performance Performance DEFINITIONS RESULT 1. Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy Children born healthy Children ready for school Safe communities Clean Environment Prosperous Economy INDICATOR 2. Rate of low-birthweight babies Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate Percent ready at K entry crime rate air quality index unemployment rate PERFORMANCE MEASURE 3. 1. How much did we do? 2. How well did we do it? 3. Is anyone better off? = Customer Results

9. Population Performance Customer result = Ends Service delivery = Means From Ends to Means From Talk to Action From Talk to Action RESULT ENDS INDICATOR PERFORMANCEMEASURE MEANS

10. IS IT A RESULT, INDICATOR OR PERFORMANCE MEASURE? 1.Safe Communities 2.Crime rate 3.Average police response time 4.People live in safe stable affordable housing 5.% spending >30% of income on housing 6.People have living wage jobs and income 7.% of people with living wage jobs and income 8.% of participants in job training who get living wage jobs RESULT INDICATOR PERF. MEASURE RESULT . . INDICATOR . . RESULT . . INDICATOR . . PERF. MEASURE . |

12. TRANSLATION Back to the Idea Translation Guide/Rosetta StoneNot the Language Police Ideas Group 1 Group 2 Group 3 etc. 1. A condition of well-being for children, adults, families & communities 2. 3. etc. RESULT OUTCOME GOAL

13. Results – Indicators – Performance Measures in Amharic, Cambodian, Laotian, Somali, Spanish, Tigrigna, Vietnamese

14. POPULATION ACCOUNTABILITY

15. Community Outcomesfor Christchurch, NZ 1. A Safe City 2. A City of Inclusive and Diverse Communities 3. A City of People who Value and Protect the Natural Environment 4. A Well-Governed City 5. A Prosperous City 6. A Healthy City 7. A City for Recreation, Fun and Creativity 8. City of Lifelong Learning 9. An Attractive and Well-Designed City

16. Georgia Policy Councilfor Children and Families RESULTS ● Healthy Children ● Children Ready for School ● Children Succeeding in School ● Strong Families ●Self Sufficient Families

17. City of London OntarioPriority Results ● A Strong Economy ● A Vibrant Diverse Community ● A Green and Growing City ● A Reliable Infrastructure ● A Safe City Source: Draft Strategic Plan Sept 2011

18. CARDIFF, WALESCommunity Outcomes 1. People in Cardiff are healthy 2. Cardiff has a clean attractive and sustainable environment 3. People in Cardiff are safe and feel safe 4. Cardiff has a thriving and prosperous economy 5. People in Cardiff achieve their full potential. 6. Cardiff is a great place to live, work and play. 7. Cardiff has a fair, just and inclusive society.

19. REPORT CARDS

24. Leaking Roof(Results thinking in everyday life) ? Fixed Experience Cm of WaterBASELINE Not OK Measure Turning the Curve Story behind the baseline (causes) Partners What Works Action Plan # 2 Action Plan

25. Results / Outcomes Indicators Experience Baseline & Story

26. Criteria forChoosing Indicatorsas Primary vs. Secondary Measures Communication Power Does the indicator communicate to a broad range of audiences? Proxy Power Does the indicator say something of central importance about the result? Does the indicator bring along the data HERD? Data Power Quality data available on a timely basis.

27. Choosing IndicatorsWorksheet Safe Community Outcome or Result_______________________ ProxyPower DataPower CommunicationPower Candidate Indicators Measure 1 Measure 2 Measure 3 Measure 4 Measure 5 Measure 6 Measure 7 Measure 8 H M L H M L H M L H H H H L H DataDevelopmentAgenda

28. Three Part Indicator List for each Result Part 1: Primary Indicators ● 3 to 5 “Headline” Indicators● What this result “means” to the community● Meets the Public Square Test Part 2: Secondary Indicators ● Everything else that’s any good (Nothing is wasted.)● Used later in the Story behind the Curve Part 3: Data Development Agenda ● New data● Data in need of repair (quality,timeliness etc.)

29. H M L The Matter of Baselines OK? Point to Point Turning the Curve Forecast History Baselines have two parts: history and forecast

30. 75 people per day 45 people per day MADD 28 people per day 2010

31. Rebound

32. Newcastle, UK Nov 08 – Jan 09 8.5

33. Christchurch, New ZealandNumber of Graffiti SitesFY 2002 to FY 2010

34. Hull, UK"Woundings"

35. “If I include you,you will be my partner. If I exclude you,you will be my judge.” - Rosell

36. PERFORMANCE ACCOUNTABILITY

37. “All performance measures that have ever existed for any program in the history of the universe involve answering two sets of interlocking questions.”

38. Performance Measures Quality Quantity HowWell did we do it? ( % ) HowMuch did we do? ( # )

39. Performance Measures Effort How hard did we try? Effect Is anyone better off?

40. Effort HowWell HowMuch Effect Performance Measures

41. Performance Measures Quality Quantity How welldid we deliver it? How much service did we deliver? Effect Effort Output Input How much change / effect did we produce? What quality of change / effect did we produce?

42. Performance Measures Quality Quantity How welldid we do it? How much did we do? Effect Effort Is anyonebetter off? # %

43. Education Quality Quantity How well did we do it? How much did we do? Student-teacherratio Number ofstudents Effect Effort Is anyone better off? Number ofhigh schoolgraduates Percent ofhigh schoolgraduates

44. Percent of 9th graders whograduate on timeand enter college oremployment after graduation Number of 9th graders whograduate on timeand enter college oremployment after graduation Education Quality Quantity How well did we do it? How much did we do? Student-teacherratio Number ofstudents Effect Effort Is anyone better off?

45. Pediatric Practice Quality Quantity How well did we do it? How much did we do? Percent ofpatients waitingless than30 min in thewaiting room Number ofchildrentreated Effect Effort Is anyone better off? #childrenfullyimmunized(in the practice) %childrenfullyimmunized(in the practice)

46. Drug/Alcohol Treatment Program Quality Quantity How well did we do it? How much did we do? Percent ofstaff withtraining/certification Number ofpersonstreated Effect Effort Is anyone better off? Number of clientsoff of alcohol & drugs- at exit - 12 months after exit Percent of clientsoff of alcohol & drugs- at exit - 12 months after exit

47. Fire Department Quality Quantity How well did we do it? How much did we do? ResponseTime Number ofresponses Effect Effort Is anyone better off? # of fireskept toroom of origin % of fireskept toroom of origin

48. Waste Management Services Quality Quantity How well did we do it? How much did we do? Unit costper tonnecollected # tonnes of residential waste Effect Effort Is anyone better off? % to land fill % diverted from landfill #/amt to land fill #/amt diverted from landfill

49. General Motors Quality Quantity How well did we do it? How much did we do? Employees pervehicleproduced # of production hrs # tons of steel Effect Effort Is anyone better off? # of cars sold $ Amount of Profit $ Car value after 2 years % Market share Profit per share % Car value after 2 years Source: USA Today 9/28/98

50. Not All Performance Measures Are Created Equal Quality Quality Quantity How well did we do it? How much did we do? LeastImportant Least AlsoVery Important Effect Effort Is anyone better off? MostImportant Most