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Communications Continuity Planning

Todd Landry Senior Vice President Sphere Communications tlandry@spherecom.com. www.spherecom.com. Communications Continuity Planning. Maintaining communications in the event of a disruption of normal operating environments. First of all, the key Word is Planning.

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Communications Continuity Planning

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  1. Todd Landry Senior Vice President Sphere Communications tlandry@spherecom.com www.spherecom.com Communications Continuity Planning Maintaining communications in the event of a disruption of normal operating environments

  2. First of all, the key Word is Planning

  3. Who Needs to Think about This? • Early Responders, naturally. • However, Communications Continuity should be a key part of enterprise operational plans. Here are ways to think about your planning…

  4. Communications Continuity ReadinessMeasuring your Readiness Level • Level 5 – Redundant Deployable Offsite Communications – Within the Hour Response • Inventoried/Online Deployable Communications System • Multiple pre-arranged media for terrestrial network connectivity • Preconfigured deployment scenarios & configurations • Actively replicated offsite database on active deployable system • Level 4 – Redundant Offsite Communications – Within the Day Response • Access to Deployable Communications System • Alternate medium for terrestrial network connectivity • Preconfigured scenarios & deployable database configurations • Level 3 – Alternate Communications – Next Day Response • Shared continuity facilities – Home office/leased office • Call re-routing plans aligned with key employee identification • Hosted / Second facility call handling servers actively handle failover • Level 2 – Facility/System Failover – Immediate/Transparent Operation • Distributed communications databases, with automatic failover methods (no central fail points) • Automatic route handling with multiple options among facilities & to external networks • Redundant systems (servers), with distribution of servers • Alternate power for main systems and communication devices • Level 1 – Basic Situational Response & Resiliency – Minimum Requirements • E911 Configurations Registered with PSAP • Priority personnel set for guaranteed access to communications ports • Call override options to guarantee emergency barge-in on calls • System vulnerability certifications (Certain Government standards provide) Non-Transparent, Requires Systems & People Transparent, Handled by Systems

  5. P P P P P P P P Enterprise IP Network Enterprise IP Network Enterprise IP Network Enterprise IP Network Wide Area Network P P P P Employee Health Disruption P P Help! P Office Location Office Location Office Location Office Location Office Location Office Location Planning for Business DisruptionSystems should do most of the Work Complete Facility Disruption Level 3,4 or 5 PSTN Connectivity Disruption PBX Server Disruption Level 2 Level 2 Wide-area Link Disruption Level 2 Level 1 = PSTN P

  6. Enterprise IP Network Enterprise IP Network Enterprise IP Network Enterprise IP Network Wide Area Network P P Office Location Office Location Office Location Office Location Office Location Office Location Alternate Communication – Level 3Leveraging other Facilities Complete Facility Disruption P P P P P P P P P P P P

  7. Enterprise IP Network Enterprise IP Network Enterprise IP Network Enterprise IP Network Wide Area Network P P Office Location Office Location Office Location Office Location Office Location Office Location Deployable CommunicationsActively Replicated Database Emergency Interoperable Deployable Systems P P P P P P P P P P P P

  8. Enterprise IP Network Enterprise IP Network Enterprise IP Network Enterprise IP Network Wide Area Network P P Office Location Office Location Office Location Office Location Office Location Office Location Deployable CommunicationsActively Replicated Database Emergency Interoperable Deployable Systems Complete Facility Disruption P P P P P P P P P P P P

  9. WAN Deployable CommunicationsMultiple Connectivity Options

  10. “Let’s be safe out there.” Sgt. Phil Esterhaus (Michael Conrad) Hill Street Blues

  11. Welcome to PacStar™ and its contributions to emergency interoperable communications

  12. Jake SchmidtVP Business DevelopmentPacStar

  13. PacStar™:Response to unique Central Ohio Area emergency needs

  14. Situation: On Friday, Sep. 15, 2006 at 4:25 p.m. Eastern Daylight Time, an F4 tornado rips a 1/2 mile wide path through most of central OH. Electrical power, telephone lines, cell and microwave towers, and major transportation pathways are disrupted. Satellite dishes are also down. All existing communications systems have fallen silent. Case Study: F4 Tornado

  15. Situation: All communications systems are down… What’s next? Case Study: F4 Tornado

  16. Internet PSTN Local Government Prepared?Disaster Response Scenario Cellphone users at EOC to coordinate directly with Incident Sites on Police and Fire LMRs Internet Data Field Command Post VoIP/Analog Phone Cell Phone Franklin County EOC, Columbus Incident Site Incident Site Incident Site Police LMR

  17. PacStar™ 5500: Fully Certified and Tested • Tested in DICE Exercise for DISA/JITC System Certification February / March ’06 • Accelerated JITC certification via TISP Program • Tested in JUICE ’05 (Joint User Interoperability Communications Exercise) supporting CECOM • EA-TJTN and CERDEC • MIL-STD-810F tested for heat, shock, and vibration

  18. PacStar™5500: Rapid Deployment In Under An Hour • The red button enables rapid 8 minute set-up • Integrated IQ-Core™ Softwarefacilitates interoperability • Create thumb-driven configurations • Quickly add additional users • Minimal training and IT staff required • Clear, simple manuals and wizards • Redundancy for continuity of operations • Promptly deploys in infrastructure-starved environments

  19. Total weight <300 lbs 2-person lift Easily fits into typical SUVs and mini-vans Transportable via commercial freight with no restrictions PacStar™5500: Compact and Portable Quickly deploy in infrastructure-starved environments to support: • Command and control • Training/exercises • Logistics deployment • Continuity of Operations Requirements • Any other needs requiring team communications and data

  20. PacStar™5500: Ruggedized Construction • MIL-STD 810F • Operating shock and transport rated • Approaches • Internal reinforced chassis • Supply chain modifications • Internal mounting reinforcement • Cable reinforcement • Version 3.0 structure under development • Patent pending

  21. PacStar™ emergency interoperable communications solution: • Key Benefits: • A total solution enabling communications in • infrastructure starved environments • Proven in the “battlefield” • Certified to military standards • Deploys within an hour • Compact & Portable • Integrated Management Software provides: • Ease of use • Quick Configurations • Simplification of complex and difficult tasks • Reduces need for expertise, support and training • Unparallel ruggedized construction

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