1 / 119

think in 3 D ! the 8 characteristics of 3 D Leaders

Join the Leader's Summit at the Legatum Institute on April 24th, 2015 to learn about the 8 characteristics of 3D leadership. Discover how to measure your own leadership skills and take actionable steps for improvement. Find out more at www.andyhanselman.com.

jenniel
Download Presentation

think in 3 D ! the 8 characteristics of 3 D Leaders

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. think in 3D! the 8 characteristics of 3D Leaders the leaders summit legatum institute, mayfair 24nd april 2015

  2. who the hell is andy hanselman?

  3. i help businesses and their people think in 3D!

  4. that means being... Dramatically and DemonstrablyDifferent!

  5. why... 3D?

  6. the year before henry was born...

  7. we research, write about, talk about and work with high performance businesses (and have been for over 20 years!)

  8. 7 characteristics of Dramatically and DemonstrablyDifferent businesses

  9. #7 ‘Characteristics’! #1: Get That Vision Thing! #2: Think in 3D! #3: Create ‘Delighted’ And Devoted Customers! #4: Forget CRM, Think MCR! #5: Create An UBER Culture! #6: KeePIn Control! #7: InnovatiON!

  10. awareness assessment action

  11. you can find out more at: www.andyhanselman.com you can follow me at: www.twitter.com/andyhanselman you can email me at: andy@andyhanselman.com

  12. aims of this session • understand the 8 characteristics of 3D leadership • establish a picture of ‘how you measure up’ - what you do well, not so well, and crucially, what you need to work on • identify some clear steps for action! to help you...

  13. what does ‘success’ look like?

  14. satisfied customers

  15. sufficient ‘delighted’ customers

  16. high expectations ‘disappointed’ ‘devoted’ a ‘poor’ experience a ‘great’ experience ‘delighted’ ‘disaffected’ low expectations

  17. sufficient ‘devoted’ customers L committed motivated effective people maximised financial returns

  18. sufficient ‘devoted’ customers L committed motivated effective people maximised financial returns

  19. 8things we see entrepreneurial 3D leaders do

  20. 8ideas for you to consider

  21. ‘iDea 1’...

  22. the 8 characteristics of 3D leaders..... #1: get that vision thing!

  23. “creating a clear picture of the future that ‘stimulates, excites and inspires”

  24. what does a vision look like

  25. a picture of the future we want • something that stimulates, excites and inspires • a point of strategic focus • something for everyone to work towards is....

  26. what does yourvision look like?

  27. what will you have achieved by april 2016?

  28. looking ahead.... • what will you have achieved? • think.. finance..customers..people • what will be in place? • what will be happening that isn’t happening now? • what will you / others be saying / doing / feeling?

  29. what are the key steps to make all this happen?

  30. what will you have achieved by october 2015?

  31. “if you are working on something exciting that you really care about, you don't have to be pushed. the vision pulls you" steve jobs

  32. “fixed on the vision, flexible on the journey” jeff bezos, ceo, amazon

  33. ‘iDea 2’...

  34. the 8 characteristics of 3D leaders..... #2: value your values!

  35. your ‘values’ are the things that…. • you ‘stand for’ • matter most to you • influence your decision making • define who you are

  36. 3D Businesses..... create an UBER culture!

  37. what exactly is culture

  38. “a pattern of shared basic assumptions that the group learned as it solved its problems of external adaptation and internal integration, that has worked well enough to be considered valid and therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems” edgar schein, organisational culture and leadership, 1993

  39. “the way we do things around here” andy hanselman

  40. “it’s what people do when no one’s looking” herb kelleher, founder, southwest airlines

  41. 3D businesses ensure: • everyone Understands what’s expected of them and behave accordingly and consistently • systems and processes are Built to reinforce and support the culture • people are Engaged, Empowered and Encouraged to deliver them • people are Rewarded and Recognised for doing it!

  42. “any entrepreneurial company as it grows will find it needs some structures in place. now, if i get knocked over by a bus, these values will still be integrated into the business, so to the outside world it will not be relevant and internally it will keep its sense of purpose.” paul lindley, md ella’s kitchen

  43. “ we interview people for culture fit. We want people who are passionate about what Zappos is about–service. I don’t care if they’re passionate about shoes.” tony hsieh, CEO, zappos

More Related